For hospitals, clinics and practices · Hong Kong
Patients message the clinic WhatsApp to ask about an appointment, a price or opening hours. The front desk is busy with people in the room, and the messages wait until evening.
EliteTeQ Inbox lets your front desk and departments answer general enquiries from one shared inbox. Each department can have its own number and team, every enquiry has an owner, and patients get an away message when you are closed. Staff in Kowloon and Hong Kong Island or anywhere else answer from one +852 business number, with office hours on Hong Kong time (HKT).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
Our receptionist answers WhatsApp between patients at the desk. Messages wait for hours.
EliteTeQ Inbox
Several staff answer the same number from their own logins, and waiting chats rise to the top.
Patients message at night and think we ignored them.
EliteTeQ Inbox
Set office hours per number. Patients who write when you are closed get your away message straight away.
Lab, pharmacy and front desk enquiries all come to one phone.
EliteTeQ Inbox
Give each department its own WhatsApp number and team, or pass a chat to the right desk with an internal note.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in Hong Kong write in Cantonese and English, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
A WhatsApp CRM for healthcare is a shared inbox and lead pipeline for the messages hospitals, clinics, dental and specialist practices in Hong Kong get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example New enquiry, Information sent, Appointment requested), and shows the owner who answered and how fast.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Hong Kong | +852 WhatsApp Business numbers, office hours on Hong Kong time (HKT) |
| Languages | Customers write in Cantonese and English |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
Real screens from our demo workspace, with example data.
Reception, nurses and department staff answer from their own logins on a computer or phone. Each enquiry has one owner.
Real screen · demo workspace with example data
Welcome new patients automatically and tell them your hours when you are closed, set per number.
Real screen · demo workspace with example data
Reports show enquiries per day, first-reply time, the busiest hours and how each staff member is doing.
Real screen · demo workspace with example data
An example you can set up in Settings → Pipeline stages and rename any time.
No credit card required · Plans from $29/month
No installation and no long training.
Register with your email. The 7-day trial opens every feature, no card needed.
Link your Facebook Page and Instagram. We connect your +852 WhatsApp Business number with you on WhatsApp, on Hong Kong time (HKT), in about 40 minutes.
Add staff with their own logins as Owner, Admin or Agent, whether they work in Kowloon and Hong Kong Island or from home.
Name the stages after how you work, for example: New enquiry → Information sent → Appointment requested → Appointment confirmed.
Assign chats, follow up hot leads and watch the reports.
No credit card required · Plans from $29/month
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
The same plans for every industry in Hong Kong, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Kowloon and Hong Kong Island or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox works for hospitals, clinics, dental and specialist practices in Hong Kong on your existing +852 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Kowloon and Hong Kong Island or anywhere else.
In Hong Kong, WhatsApp is the everyday messaging app, and customers use it to book, ask and reorder. EliteTeQ Inbox lets a shop or service team share one number without stepping on each other’s replies.
Customers in Hong Kong write in Cantonese and English. Your team replies in the customer’s language inside the 24-hour window; template messages are created in English.
Office hours are set day by day for each number. A common setup in Hong Kong: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Customers in Hong Kong pay with Octopus, FPS, PayMe, AlipayHK, cards and cash, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.
Kowloon · one of Hong Kong's densest shopping districts
Mong Kok packs street markets, electronics and fashion shops into a very dense area that trades late into the evening. Enquiries to healthcare teams in Mong Kok go to the right desk, with general questions in chat and sensitive details kept out.
Hong Kong Island · a major shopping district on Hong Kong Island
Causeway Bay is one of Hong Kong's busiest shopping districts, with department stores, malls and street shops serving residents and visitors. Department stores, malls and street shops serve heavy footfall under high rents. Enquiries to healthcare teams in Causeway Bay go to the right desk, with general questions in chat and sensitive details kept out.
Hong Kong Island · Hong Kong's central business and financial district
Hong Kong Island holds the territory's main business district, with office workers driving weekday lunch and convenience trade and high rents keeping shop floors small. Office workers drive sharp weekday lunch and convenience peaks, and high rents keep shops small. Enquiries to healthcare teams in Hong Kong Island go to the right desk, with general questions in chat and sensitive details kept out.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a humanYes. Healthcare teams in Hong Kong use EliteTeQ Inbox with their own +852 WhatsApp Business number. Staff in Kowloon, Hong Kong Island or anywhere else answer from their own logins, customers write in Cantonese and English, and office hours run on Hong Kong time (HKT). Plans start at $29 a month with a 7-day free trial.
Use it for general enquiries and appointments. Access tokens are stored encrypted and every staff member signs in with their own login, but EliteTeQ Inbox is not certified under HIPAA or similar health-data rules. Keep medical records and test results out of chat and follow your regulator’s rules.
Yes. Connect several WhatsApp Business numbers in one workspace, each with its own team. Business includes 3 numbers, and more can be added.
Staff work in one shared workspace, and roles (Owner, Admin, Agent) control who can change settings and the team. Only invite people who should see patient enquiries.
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355