For hospitals, clinics and practices · Ghana
Patients message the clinic WhatsApp to ask about an appointment, a price or opening hours. The front desk is busy with people in the room, and the messages wait until evening.
EliteTeQ Inbox lets your front desk and departments answer general enquiries from one shared inbox. Each department can have its own number and team, every enquiry has an owner, and patients get an away message when you are closed. Staff in Accra and Kumasi or anywhere else answer from one +233 business number, with office hours on Accra time (GMT).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
Our receptionist answers WhatsApp between patients at the desk. Messages wait for hours.
EliteTeQ Inbox
Several staff answer the same number from their own logins, and waiting chats rise to the top.
Patients message at night and think we ignored them.
EliteTeQ Inbox
Set office hours per number. Patients who write when you are closed get your away message straight away.
Lab, pharmacy and front desk enquiries all come to one phone.
EliteTeQ Inbox
Give each department its own WhatsApp number and team, or pass a chat to the right desk with an internal note.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in Ghana write in English and Twi, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
A WhatsApp CRM for healthcare is a shared inbox and lead pipeline for the messages hospitals, clinics, dental and specialist practices in Ghana get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example New enquiry, Information sent, Appointment requested), and shows the owner who answered and how fast.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Ghana | +233 WhatsApp Business numbers, office hours on Accra time (GMT) |
| Languages | Customers write in English and Twi |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
Real screens from our demo workspace, with example data.
Reception, nurses and department staff answer from their own logins on a computer or phone. Each enquiry has one owner.
Real screen · demo workspace with example data
Welcome new patients automatically and tell them your hours when you are closed, set per number.
Real screen · demo workspace with example data
Reports show enquiries per day, first-reply time, the busiest hours and how each staff member is doing.
Real screen · demo workspace with example data
An example you can set up in Settings → Pipeline stages and rename any time.
No credit card required · Plans from $29/month
No installation and no long training.
Register with your email. The 7-day trial opens every feature, no card needed.
Link your Facebook Page and Instagram. We connect your +233 WhatsApp Business number with you on WhatsApp, on Accra time (GMT), in about 40 minutes.
Add staff with their own logins as Owner, Admin or Agent, whether they work in Accra and Kumasi or from home.
Name the stages after how you work, for example: New enquiry → Information sent → Appointment requested → Appointment confirmed.
Assign chats, follow up hot leads and watch the reports.
No credit card required · Plans from $29/month
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
The same plans for every industry in Ghana, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Accra and Kumasi or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox works for hospitals, clinics, dental and specialist practices in Ghana on your existing +233 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Accra and Kumasi or anywhere else.
Ghanaian customers check prices and availability on WhatsApp before they come to Makola or the mall. EliteTeQ Inbox keeps those questions in one list your team shares, so none are left on read.
Customers write in English, Twi and other languages, often mixed. Your team replies the way the customer writes; template messages are created in English.
Office hours are set day by day for each number. A common setup in Accra or Kumasi: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Customers in Ghana pay with mobile money (MoMo), cards, and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.
Volta Region · the administrative centre of the Volta Region
Ho is the administrative seat of the Volta Region, with trade shaped by public-sector employment, education and cross-border movement toward Togo. Demand is steadier than in agricultural towns nearby, and mobile money is the default settlement method. Public-sector employment gives the town a dependable monthly rhythm, and cross-border movement toward Togo adds irregular trade on top. Enquiries to healthcare teams in Ho go to the right desk, with general questions in chat and sensitive details kept out.
Greater Accra Region · Ghana's capital and largest commercial centre
Trade splits between the dense central markets around Makola and the newer retail and restaurant corridors of Osu, Airport Residential and East Legon, which differ sharply in basket size and payment mix. Makola and the central markets trade hard on small margins while Osu, Airport Residential and East Legon carry the higher baskets and the restaurant trade. Month-end and weekends spike. Enquiries to healthcare teams in Accra go to the right desk, with general questions in chat and sensitive details kept out.
Ashanti Region · the commercial heart of the Ashanti Region
Kumasi is a market and distribution city: goods arrive in bulk, are broken down and move out to towns across the middle belt. Wholesale and semi-wholesale pricing on the same product, supplier tracking and credit terms therefore matter more than loyalty schemes or table service. Kejetia and the surrounding trading streets set the pace, and goods leave for middle-belt towns almost as fast as they arrive. Enquiries to healthcare teams in Kumasi go to the right desk, with general questions in chat and sensitive details kept out.
Northern Region · the commercial hub of northern Ghana
Tamale serves as the trading and service centre for northern Ghana, with demand shaped by the agricultural calendar and by NGO and public-sector activity rather than by industry. Cash retains a larger share here than in Accra, though mobile money is well established. Businesses commonly supply smaller towns across the north, so bulk pricing and simple delivery or order tracking are more useful than retail-floor features. Enquiries to healthcare teams in Tamale go to the right desk, with general questions in chat and sensitive details kept out.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a humanYes. Healthcare teams in Ghana use EliteTeQ Inbox with their own +233 WhatsApp Business number. Staff in Accra, Kumasi or anywhere else answer from their own logins, customers write in English and Twi, and office hours run on Accra time (GMT). Plans start at $29 a month with a 7-day free trial.
Use it for general enquiries and appointments. Access tokens are stored encrypted and every staff member signs in with their own login, but EliteTeQ Inbox is not certified under HIPAA or similar health-data rules. Keep medical records and test results out of chat and follow your regulator’s rules.
Yes. Connect several WhatsApp Business numbers in one workspace, each with its own team. Business includes 3 numbers, and more can be added.
Staff work in one shared workspace, and roles (Owner, Admin, Agent) control who can change settings and the team. Only invite people who should see patient enquiries.
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355