Account managers, one inbox
Each client has an owner, and colleagues can step in with the full history.
- Assign and transfer with notes
- Internal comments with @mentions
- Categories per client or service
Real screen · demo workspace with example data
For marketing, advertising and social media agencies · Ghana
Stop running clients from account managers’ phones.Give the agency one shared inbox.EliteTeQ Inbox for digital marketing, advertising and social media agencies in Ghana
Every account manager talks to clients on personal WhatsApp. When someone is off or leaves, nobody knows what was promised, and new-business leads go unanswered.
EliteTeQ Inbox gives your agency one shared inbox for client and new-business conversations on WhatsApp, Facebook and Instagram. Each client has an account owner, new leads are tracked to a signed retainer, and you can see which campaigns bring enquiries. Staff in Accra and Kumasi or anywhere else answer from one +233 business number, with office hours on Accra time (GMT).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
- New-business enquiries
- Client approvals and feedback
- Campaign questions
- Reporting requests
Already using it? Sign in
- The ad this customer tapped
- Lead stage, one tap
- Internal comment, never sent
- Time left to reply
Real screen · demo workspace with example data
Sound familiar? What marketing agencies teams in Ghana tell us
Client conversations live on account managers’ personal phones.
EliteTeQ Inbox
Clients write to the agency number. Every chat stays in the shared inbox with one owner and internal notes.
New-business enquiries from our own ads get lost among client chats.
EliteTeQ Inbox
New leads sit on a pipeline, flagged hot when they come from an ad or are waiting for you.
We can’t show which of our own ads bring clients.
EliteTeQ Inbox
Click-to-WhatsApp ad leads carry the ad’s name, and reports rank ads by leads and clients won.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
One shared inbox for digital marketing, advertising and social media agencies in Ghana.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in Ghana write in English and Twi, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
- New-business enquiries
- Client approvals and feedback
- Campaign questions
- Reporting requests
What is a WhatsApp CRM for marketing agencies?
A WhatsApp CRM for marketing agencies is a shared inbox and lead pipeline for the messages digital marketing, advertising and social media agencies in Ghana get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example New lead, Discovery call, Proposal sent), and shows the owner who answered and how fast.
- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources
EliteTeQ Inbox at a glance
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Ghana | +233 WhatsApp Business numbers, office hours on Accra time (GMT) |
| Languages | Customers write in English and Twi |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
How marketing agencies teams use EliteTeQ Inbox
Real screens from our demo workspace, with example data.
New business on a pipeline
Track prospects from first message to signed retainer, filtered by owner.
- Stages you name yourself
- Hot leads flagged
- Insights on stage movement
Real screen · demo workspace with example data
Prove which ads work
Leads from ads against direct, top ads, and clients won.
- Ad name on every lead
- Clients won per ad
- Print or save as PDF
Real screen · demo workspace with example data
A pipeline for marketing agencies
An example you can set up in Settings → Pipeline stages and rename any time.
- New lead
- Discovery call
- Proposal sent
- Negotiating
- Signed
- Lost
Try It With My Team
No credit card required · Plans from $29/month
Get your team answering in a day
No installation and no long training.
Create your account
Register with your email. The 7-day trial opens every feature, no card needed.
Connect your channels
Link your Facebook Page and Instagram. We connect your +233 WhatsApp Business number with you on WhatsApp, on Accra time (GMT), in about 40 minutes.
Invite your team
Add staff with their own logins as Owner, Admin or Agent, whether they work in Accra and Kumasi or from home.
Set up your pipeline
Name the stages after how you work, for example: New lead → Discovery call → Proposal sent → Negotiating.
Start answering
Assign chats, follow up hot leads and watch the reports.
Create Your Free Account
No credit card required · Plans from $29/month
More than a shared inbox. A better way to manage your customer relationships.
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
- Designed for teams
- Employees work with their own logins, roles and responsibilities.
- Conversations connected to customers
- Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- Visibility for management
- See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- Grows with your business
- Start with a small team, then add people, numbers and a bigger plan as you grow.
- Easy to get started
- Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.
Simple pricing. No complicated contracts.
The same plans for every industry in Ghana, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
Try Growth free for 7 daysNo card needed · you choose the plan when you pay
Phones and personal chats vs EliteTeQ Inbox
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Accra and Kumasi or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox in Ghana
EliteTeQ Inbox works for digital marketing, advertising and social media agencies in Ghana on your existing +233 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Accra and Kumasi or anywhere else.
Ghanaian customers check prices and availability on WhatsApp before they come to Makola or the mall. EliteTeQ Inbox keeps those questions in one list your team shares, so none are left on read.
Customers write in English, Twi and other languages, often mixed. Your team replies the way the customer writes; template messages are created in English.
Office hours are set day by day for each number. A common setup in Accra or Kumasi: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Selling on WhatsApp in Ghana
Accra and Kumasi anchor the market, with Kumasi acting as the distribution point for the middle belt. Trade peaks at month-end and around the festive season.
Accra
Greater Accra Region · Ghana's capital and largest commercial centre
Makola and the central markets trade hard on small margins while Osu, Airport Residential and East Legon carry the higher baskets and the restaurant trade. Month-end and weekends spike. Trade splits between the dense central markets around Makola and the newer retail and restaurant corridors of Osu, Airport Residential and East Legon, which differ sharply in basket size and payment mix. Client enquiries from Accra get an owner and a follow-up instead of sitting in someone’s personal chats.
Kumasi
Ashanti Region · the commercial heart of the Ashanti Region
Kejetia and the surrounding trading streets set the pace, and goods leave for middle-belt towns almost as fast as they arrive. Buying is heaviest early in the week. The binding constraint is holding wholesale and retail prices on the same product without a cashier guessing which one applies. Client enquiries from Kumasi get an owner and a follow-up instead of sitting in someone’s personal chats.
Tamale
Northern Region · the commercial hub of northern Ghana
Trade follows the agricultural calendar and the presence of public-sector and development-sector employers, which gives the town a steadier base than the farming villages it serves. Market days concentrate demand. The binding constraint is supplying onward sellers — bulk pricing and knowing who owes what, since cash does not always change hands on the day. Client enquiries from Tamale get an owner and a follow-up instead of sitting in someone’s personal chats.
Takoradi
Western Region · a port city and centre of the offshore oil industry
The twin-city commercial area serves both the port and the offshore support economy, so corporate accounts and walk-in retail sit in the same business. Demand moves with rig activity. Takoradi combines a working port with the onshore support economy for offshore oil, which gives its retail and hospitality trade a contractor-driven, somewhat cyclical rhythm and a higher share of card and corporate account payments than neighbouring towns. Client enquiries from Takoradi get an owner and a follow-up instead of sitting in someone’s personal chats.
EliteTeQ Inbox in every city of Ghana
- AccraGreater Accra Region · Ghana's capital and largest commercial centre
- KumasiAshanti Region · the commercial heart of the Ashanti Region
- TamaleNorthern Region · the commercial hub of northern Ghana
- TakoradiWestern Region · a port city and centre of the offshore oil industry
- TemaGreater Accra Region · Ghana's main port and industrial town
- Cape CoastCentral Region · a historic coastal town and education centre
- SunyaniBono Region · a regional administrative and agricultural trade centre
- KoforiduaEastern Region · the commercial centre of the Eastern Region
- HoVolta Region · the administrative centre of the Volta Region
Reviewed by the EliteTeQ team ·
Questions businesses ask us
Not answered here? A person from our team replies on WhatsApp.
Ask a humanIs there a WhatsApp CRM for marketing agencies in Ghana?
Yes. Marketing agencies teams in Ghana use EliteTeQ Inbox with their own +233 WhatsApp Business number. Staff in Accra, Kumasi or anywhere else answer from their own logins, customers write in English and Twi, and office hours run on Accra time (GMT). Plans start at $29 a month with a 7-day free trial.
Can we manage our clients’ WhatsApp numbers too?
Each workspace is one business. To answer for a client’s own number, set up a workspace for that client; numbers and pages belong to the business that owns them.
Can we connect our agency’s Facebook Page and Instagram?
Yes. Link your Page and Instagram account so DMs and comments land next to WhatsApp.
Do you have a reseller or agency programme?
Message us on WhatsApp and we’ll talk through setting up workspaces for your clients.
Can several staff use the same WhatsApp number?
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
How much does it cost?
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Every marketing agencies enquiry is an opportunity. Don’t let yours get lost in Ghana.
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355