Account managers, one inbox
Each client has an owner, and colleagues can step in with the full history.
- Assign and transfer with notes
- Internal comments with @mentions
- Categories per client or service
Real screen · demo workspace with example data
For marketing, advertising and social media agencies · Zambia
Stop running clients from account managers’ phones.Give the agency one shared inbox.EliteTeQ Inbox for digital marketing, advertising and social media agencies in Zambia
Every account manager talks to clients on personal WhatsApp. When someone is off or leaves, nobody knows what was promised, and new-business leads go unanswered.
EliteTeQ Inbox gives your agency one shared inbox for client and new-business conversations on WhatsApp, Facebook and Instagram. Each client has an account owner, new leads are tracked to a signed retainer, and you can see which campaigns bring enquiries. Staff in Lusaka and Kitwe or anywhere else answer from one +260 business number, with office hours on Lusaka time (CAT).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
- New-business enquiries
- Client approvals and feedback
- Campaign questions
- Reporting requests
Already using it? Sign in
- The ad this customer tapped
- Lead stage, one tap
- Internal comment, never sent
- Time left to reply
Real screen · demo workspace with example data
Sound familiar? What marketing agencies teams in Zambia tell us
Client conversations live on account managers’ personal phones.
EliteTeQ Inbox
Clients write to the agency number. Every chat stays in the shared inbox with one owner and internal notes.
New-business enquiries from our own ads get lost among client chats.
EliteTeQ Inbox
New leads sit on a pipeline, flagged hot when they come from an ad or are waiting for you.
We can’t show which of our own ads bring clients.
EliteTeQ Inbox
Click-to-WhatsApp ad leads carry the ad’s name, and reports rank ads by leads and clients won.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
One shared inbox for digital marketing, advertising and social media agencies in Zambia.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in Zambia write in English, Bemba and Nyanja, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
- New-business enquiries
- Client approvals and feedback
- Campaign questions
- Reporting requests
What is a WhatsApp CRM for marketing agencies?
A WhatsApp CRM for marketing agencies is a shared inbox and lead pipeline for the messages digital marketing, advertising and social media agencies in Zambia get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example New lead, Discovery call, Proposal sent), and shows the owner who answered and how fast.
- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources
EliteTeQ Inbox at a glance
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Zambia | +260 WhatsApp Business numbers, office hours on Lusaka time (CAT) |
| Languages | Customers write in English, Bemba and Nyanja |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
How marketing agencies teams use EliteTeQ Inbox
Real screens from our demo workspace, with example data.
New business on a pipeline
Track prospects from first message to signed retainer, filtered by owner.
- Stages you name yourself
- Hot leads flagged
- Insights on stage movement
Real screen · demo workspace with example data
Prove which ads work
Leads from ads against direct, top ads, and clients won.
- Ad name on every lead
- Clients won per ad
- Print or save as PDF
Real screen · demo workspace with example data
A pipeline for marketing agencies
An example you can set up in Settings → Pipeline stages and rename any time.
- New lead
- Discovery call
- Proposal sent
- Negotiating
- Signed
- Lost
Try It With My Team
No credit card required · Plans from $29/month
Get your team answering in a day
No installation and no long training.
Create your account
Register with your email. The 7-day trial opens every feature, no card needed.
Connect your channels
Link your Facebook Page and Instagram. We connect your +260 WhatsApp Business number with you on WhatsApp, on Lusaka time (CAT), in about 40 minutes.
Invite your team
Add staff with their own logins as Owner, Admin or Agent, whether they work in Lusaka and Kitwe or from home.
Set up your pipeline
Name the stages after how you work, for example: New lead → Discovery call → Proposal sent → Negotiating.
Start answering
Assign chats, follow up hot leads and watch the reports.
Create Your Free Account
No credit card required · Plans from $29/month
More than a shared inbox. A better way to manage your customer relationships.
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
- Designed for teams
- Employees work with their own logins, roles and responsibilities.
- Conversations connected to customers
- Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- Visibility for management
- See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- Grows with your business
- Start with a small team, then add people, numbers and a bigger plan as you grow.
- Easy to get started
- Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.
Simple pricing. No complicated contracts.
The same plans for every industry in Zambia, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
Try Growth free for 7 daysNo card needed · you choose the plan when you pay
Phones and personal chats vs EliteTeQ Inbox
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Lusaka and Kitwe or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox in Zambia
EliteTeQ Inbox works for digital marketing, advertising and social media agencies in Zambia on your existing +260 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Lusaka and Kitwe or anywhere else.
In Zambia, customers message to ask about prices and stock before travelling across town or from the Copperbelt. EliteTeQ Inbox keeps every one of those questions visible until someone has answered it.
Customers write in English, Bemba, Nyanja and other languages. Your team replies in the customer’s language; template messages are created in English.
Office hours are set day by day for each number. A common setup in Lusaka: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Selling on WhatsApp in Zambia
The Copperbelt and Lusaka carry most formal trade, and mining pay dates concentrate demand into month-end far more sharply than in diversified economies. As a landlocked market, most goods arrive overland from the south, so shelf price follows freight cost.
Ndola
Copperbelt Province · the commercial centre of the Copperbelt
The Copperbelt's commercial and distribution centre redistributes goods to the mining towns and handles trade toward the DRC border. Ndola functions as the Copperbelt's commercial and distribution centre, redistributing goods to the mining towns around it and handling trade toward the DRC border. Wholesale activity is a larger share of commerce here than in the mining towns themselves, so bulk pricing tiers and supplier tracking matter, alongside exposure to cross-border demand. Client enquiries from Ndola get an owner and a follow-up instead of sitting in someone’s personal chats.
Livingstone
Southern Province · the tourism centre for Victoria Falls
Victoria Falls tourism makes this the most seasonal and most foreign-currency-exposed market in the country, with demand collapsing out of season. Livingstone's economy is dominated by tourism to Victoria Falls, which makes it the most seasonal and most foreign-currency-exposed market in Zambia. Client enquiries from Livingstone get an owner and a follow-up instead of sitting in someone’s personal chats.
Solwezi
North-Western Province · a rapidly grown centre for new copper mining
Rapid growth around new copper mining has produced a young wage-earning population and a retail sector still catching up, supplied over long routes from Lusaka. The binding constraint is reorder accuracy against those distances during month-end surges. Solwezi has expanded quickly around large-scale copper mining, which gives it a young wage-earning population, strong month-end demand peaks and a retail sector still catching up with the town's growth. Client enquiries from Solwezi get an owner and a follow-up instead of sitting in someone’s personal chats.
Kabwe
Central Province · a central town on the main rail and road corridor
The town sits on the corridor between Lusaka and the Copperbelt, adding transit and distribution trade to a university and provincial retail base. The binding constraint is holding bulk and unit pricing for a genuinely mixed customer set. Kabwe grew as a lead and zinc mining town and remains a railway junction on Zambia's central line, so its commerce today mixes rail-linked freight handling, a university population and retail serving a province of farming districts. Client enquiries from Kabwe get an owner and a follow-up instead of sitting in someone’s personal chats.
EliteTeQ Inbox in every city of Zambia
- LusakaLusaka Province · Zambia's capital and commercial centre
- KitweCopperbelt Province · a principal city of the Copperbelt mining region
- NdolaCopperbelt Province · the commercial centre of the Copperbelt
- LivingstoneSouthern Province · the tourism centre for Victoria Falls
- SolweziNorth-Western Province · a rapidly grown centre for new copper mining
- KabweCentral Province · a central town on the main rail and road corridor
- ChingolaCopperbelt Province · a Copperbelt mining town
- MufuliraCopperbelt Province · a Copperbelt mining town near the DRC border
- LuanshyaCopperbelt Province · a Copperbelt mining town
- ChipataEastern Province · an eastern trade town on the Malawian border
Reviewed by the EliteTeQ team ·
Questions businesses ask us
Not answered here? A person from our team replies on WhatsApp.
Ask a humanIs there a WhatsApp CRM for marketing agencies in Zambia?
Yes. Marketing agencies teams in Zambia use EliteTeQ Inbox with their own +260 WhatsApp Business number. Staff in Lusaka, Kitwe or anywhere else answer from their own logins, customers write in English, Bemba and Nyanja, and office hours run on Lusaka time (CAT). Plans start at $29 a month with a 7-day free trial.
Can we manage our clients’ WhatsApp numbers too?
Each workspace is one business. To answer for a client’s own number, set up a workspace for that client; numbers and pages belong to the business that owns them.
Can we connect our agency’s Facebook Page and Instagram?
Yes. Link your Page and Instagram account so DMs and comments land next to WhatsApp.
Do you have a reseller or agency programme?
Message us on WhatsApp and we’ll talk through setting up workspaces for your clients.
Can several staff use the same WhatsApp number?
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
How much does it cost?
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Every marketing agencies enquiry is an opportunity. Don’t let yours get lost in Zambia.
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355