EliteTeQ Inbox · Zambia
Every customer message from WhatsApp, Facebook and Instagram in one list, with a clear owner and a next step.
EliteTeQ Inbox is a shared inbox and lead pipeline built on the official WhatsApp Business Platform. Your staff answer from their own logins on a computer or phone, you see who replied to whom, and no customer waits because the business phone was in someone else’s pocket. Whether your staff are in Lusaka, Kitwe or at home, they answer from one +260 business number.
7 days free · no card needed · your whole team
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
The business phone was in Chanda’s pocket all weekend. Monday morning: a pile of unread chats, and two customers in Lusaka who bought elsewhere.
EliteTeQ Inbox
Put the number in a shared inbox. Everyone signs in with their own login, on a computer or phone, and the chats still waiting rise to the top.
Two of us answered the same customer with two different prices.
EliteTeQ Inbox
Each chat belongs to one teammate. Notes to each other go in internal comments, inside the chat, and the customer never sees them.
We pay for ads every week, and I can’t tell which ones bring buyers.
EliteTeQ Inbox
Every lead from a Click-to-WhatsApp ad arrives with the ad’s name on it, and the report ranks your ads by leads and by sales.
I don’t know who is close to buying and who went cold.
EliteTeQ Inbox
Every customer sits on a pipeline board. The ones waiting for you, fresh from an ad or about to decide are flagged hot.
Message us that number. A person replies in under 10 minutes and connects your WhatsApp with you, so your team can start answering today in Zambia.
EliteTeQ Inbox is a team inbox and CRM for businesses that sell over chat. It connects your WhatsApp Business number, Facebook Page and Instagram account to one shared list where several staff can reply, every customer becomes a lead in a pipeline, and the owner sees who answered, how fast, and which leads are close to buying in Zambia.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Zambia | +260 WhatsApp Business numbers, office hours on Lusaka time (CAT) |
| Languages | Customers write in English, Bemba and Nyanja |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
Four screens do most of the work: the inbox, the pipeline, comments and the reports.
Every WhatsApp, Messenger and Instagram chat in one list, newest first, with the channel, the assignee and how long the customer has waited.
Real screen · demo workspace with example data
Each customer is a card on a board, from new lead to paying client. Drag a card to move it; rename the stages to match how you sell.
Real screen · demo workspace with example data
Comments on your posts come in next to your chats, so a “price?” under a post gets answered as quickly as a DM.
Real screen · demo workspace with example data
See the week at a glance: leads per day, how fast your team replies, the busiest hours, and which teammate closes the most.
Real screen · demo workspace with example data
Most businesses are answering from the shared inbox the same day they sign up.
Create your workspace and add teammates with their own logins. The 7-day trial opens every feature.
We connect your +260 WhatsApp Business number with you over WhatsApp, on Lusaka time (CAT). It can stay on the WhatsApp Business app on your phone.
Link your Facebook Page and Instagram account so DMs and comments land in the same inbox.
Assign chats, move leads through your pipeline, and see in reports who answered and how fast.
Prices in US dollars. Paying yearly costs 10 months. Every plan starts with a 7-day free trial with everything open.
The difference is that every chat has an owner and nothing depends on one phone, whether your team is in Lusaka, Kitwe or at home.
| One shared phone | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every teammate answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Chats get lost under newer messages | Waiting chats and hot leads are flagged |
| No idea who replied, or how fast | Reply speed and leads per teammate in reports |
| Facebook and Instagram on other devices | All channels in the same list |
EliteTeQ Inbox works for any business with a WhatsApp Business number in Zambia. Your number keeps its +260 format, and customers see your business name as they do today.
In Zambia, customers message to ask about prices and stock before travelling across town or from the Copperbelt. EliteTeQ Inbox keeps every one of those questions visible until someone has answered it.
Customers write in English, Bemba, Nyanja and other languages. Your team replies in the customer’s language; template messages are created in English.
Office hours are set day by day for each number. A common setup in Lusaka: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
The Copperbelt and Lusaka carry most formal trade, and mining pay dates concentrate demand into month-end far more sharply than in diversified economies. As a landlocked market, most goods arrive overland from the south, so shelf price follows freight cost.
Lusaka Province · Zambia's capital and commercial centre
Central markets and the shopping centres along the main arterial roads serve very different baskets, and most goods arrive overland from the south. Lusaka holds most of Zambia's formal retail trade, from central markets to modern shopping centres along the main arterial roads. As a landlocked market, most goods arrive overland from the south, so landed cost and resupply timing affect margins directly. A team in Lusaka answering one WhatsApp number never leaves these customers waiting.
Copperbelt Province · a principal city of the Copperbelt mining region
Retail tracks copper mining employment, and month-end mine pay dates produce surges far sharper than an ordinary weekly pattern. Kitwe's retail demand is closely tied to copper mining employment and contractor activity, which makes it more sensitive to commodity cycles than Lusaka and produces strong month-end peaks around mine pay dates. A team in Kitwe answering one WhatsApp number never leaves these customers waiting.
Copperbelt Province · the commercial centre of the Copperbelt
The Copperbelt's commercial and distribution centre redistributes goods to the mining towns and handles trade toward the DRC border. Ndola functions as the Copperbelt's commercial and distribution centre, redistributing goods to the mining towns around it and handling trade toward the DRC border. Wholesale activity is a larger share of commerce here than in the mining towns themselves, so bulk pricing tiers and supplier tracking matter, alongside exposure to cross-border demand. A team in Ndola answering one WhatsApp number never leaves these customers waiting.
Southern Province · the tourism centre for Victoria Falls
Victoria Falls tourism makes this the most seasonal and most foreign-currency-exposed market in the country, with demand collapsing out of season. Livingstone's economy is dominated by tourism to Victoria Falls, which makes it the most seasonal and most foreign-currency-exposed market in Zambia. A team in Livingstone answering one WhatsApp number never leaves these customers waiting.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a real person on WhatsAppYes. If your number is on the WhatsApp Business app, it can stay there: messages show on the phone and in the inbox, and replies typed on the phone appear in the inbox marked as sent from the app. Open the app at least every 14 days or Meta disconnects it.
No. Move it to the free WhatsApp Business app first. It keeps the same number and your chats.
When you connect a WhatsApp Business app number, Meta offers to share your recent chat history once, roughly the last 6 months. If you agree, those chats are added to the inbox. Older chats stay on your phone.
About 40 minutes the first time. Most businesses let us do it with them on WhatsApp, and paid setup packages are available if you want contacts, pipeline and templates done for you too.
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Paying yearly costs 10 months. Every plan starts with a 7-day free trial.
Replies inside 24 hours of a customer’s message are free. Meta charges for template messages you start, at its rate for the customer’s country, billed to your Meta account and not part of the EliteTeQ price.
Not yet. You send approved templates to people one by one, and only to customers who agreed to hear from you. Mass messages to people who didn’t ask get numbers reported and limited.
Yes. EliteTeQ Inbox is a WhatsApp team inbox and CRM that businesses in Zambia use with their own +260 WhatsApp Business number. Staff in Lusaka, Kitwe or anywhere else answer from their own logins, every chat becomes a lead on a pipeline, and Facebook and Instagram messages land in the same list. Plans start at $29 a month with a 7-day free trial.
Yes. Replies inside WhatsApp’s 24-hour window can be in any language, so your team answers in English, Bemba and Nyanja the way customers write. Template messages, for customers who haven’t written in 24 hours, can currently be created in English.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Start the 7-day free trial, or message us and we’ll connect your number with you.
Put my team on one number free7 days free · no card needed · your whole team
Or WhatsApp us on +1 214 423 5355