EliteTeQ Inbox · Oman
Every customer message from WhatsApp, Facebook and Instagram in one list, with a clear owner and a next step.
EliteTeQ Inbox is a shared inbox and lead pipeline built on the official WhatsApp Business Platform. Your staff answer from their own logins on a computer or phone, you see who replied to whom, and no customer waits because the business phone was in someone else’s pocket. Whether your staff are in Muscat, Sohar or at home, they answer from one +968 business number.
7 days free · no card needed · your whole team
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
The business phone was in Said’s pocket all weekend. Monday morning: a pile of unread chats, and two customers in Muscat who bought elsewhere.
EliteTeQ Inbox
Put the number in a shared inbox. Everyone signs in with their own login, on a computer or phone, and the chats still waiting rise to the top.
Two of us answered the same customer with two different prices.
EliteTeQ Inbox
Each chat belongs to one teammate. Notes to each other go in internal comments, inside the chat, and the customer never sees them.
We pay for ads every week, and I can’t tell which ones bring buyers.
EliteTeQ Inbox
Every lead from a Click-to-WhatsApp ad arrives with the ad’s name on it, and the report ranks your ads by leads and by sales.
I don’t know who is close to buying and who went cold.
EliteTeQ Inbox
Every customer sits on a pipeline board. The ones waiting for you, fresh from an ad or about to decide are flagged hot.
Message us that number. A person replies in under 10 minutes and connects your WhatsApp with you, so your team can start answering today in Oman.
EliteTeQ Inbox is a team inbox and CRM for businesses that sell over chat. It connects your WhatsApp Business number, Facebook Page and Instagram account to one shared list where several staff can reply, every customer becomes a lead in a pipeline, and the owner sees who answered, how fast, and which leads are close to buying in Oman.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Oman | +968 WhatsApp Business numbers, office hours on Muscat time (GST) |
| Languages | Customers write in Arabic and English |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
Four screens do most of the work: the inbox, the pipeline, comments and the reports.
Every WhatsApp, Messenger and Instagram chat in one list, newest first, with the channel, the assignee and how long the customer has waited.
Real screen · demo workspace with example data
Each customer is a card on a board, from new lead to paying client. Drag a card to move it; rename the stages to match how you sell.
Real screen · demo workspace with example data
Comments on your posts come in next to your chats, so a “price?” under a post gets answered as quickly as a DM.
Real screen · demo workspace with example data
See the week at a glance: leads per day, how fast your team replies, the busiest hours, and which teammate closes the most.
Real screen · demo workspace with example data
Most businesses are answering from the shared inbox the same day they sign up.
Create your workspace and add teammates with their own logins. The 7-day trial opens every feature.
We connect your +968 WhatsApp Business number with you over WhatsApp, on Muscat time (GST). It can stay on the WhatsApp Business app on your phone.
Link your Facebook Page and Instagram account so DMs and comments land in the same inbox.
Assign chats, move leads through your pipeline, and see in reports who answered and how fast.
Prices in US dollars. Paying yearly costs 10 months. Every plan starts with a 7-day free trial with everything open.
The difference is that every chat has an owner and nothing depends on one phone, whether your team is in Muscat, Sohar or at home.
| One shared phone | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every teammate answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Chats get lost under newer messages | Waiting chats and hot leads are flagged |
| No idea who replied, or how fast | Reply speed and leads per teammate in reports |
| Facebook and Instagram on other devices | All channels in the same list |
EliteTeQ Inbox works for any business with a WhatsApp Business number in Oman. Your number keeps its +968 format, and customers see your business name as they do today.
In Oman, customers ask businesses in Muscat about prices and delivery on WhatsApp. EliteTeQ Inbox lets the whole team answer from one business number.
Customers in Oman write in Arabic, English or both. Your team replies in the customer’s language inside the 24-hour window; template messages can currently be created in English.
The working week in Oman runs Sunday to Thursday, and office hours are set day by day, so Friday can be closed and Saturday short or closed. Customers who write on the weekend get your away message, at most once every 12 hours, and their chats wait at the top of the list for Sunday morning.
Muscat's districts are strung along a coastal corridor, and Salalah's monsoon season transforms demand for a defined period.
Muscat Governorate · Oman's capital and commercial centre
Districts are strung along a coastal corridor far enough apart that branches operate semi-independently and transfers are impractical. Arabic and English are both in commercial use and card payment is well established. A team in Muscat answering one WhatsApp number never leaves these customers waiting.
Dhofar Governorate · a southern port city with a distinctive monsoon season
The khareef monsoon draws large numbers of regional visitors for a defined summer period, transforming hospitality and retail demand, while the port supports year-round wholesale. Salalah's trade is shaped by the khareef monsoon season, which draws large numbers of regional visitors during the summer months and transforms hospitality and retail demand for a defined period each year. Its port also supports a wholesale and logistics trade year-round. A team in Salalah answering one WhatsApp number never leaves these customers waiting.
North Al Batinah Governorate · an industrial port city
The port and industrial estate give a shift-working workforce on fixed pay dates plus substantial business-to-business supply. The binding constraint is serving shift patterns rather than office hours while invoicing industrial customers on account. Sohar is an ancient Indian Ocean trading port rebuilt around a modern industrial port and free zone handling aluminium, steel and petrochemicals. A team in Sohar answering one WhatsApp number never leaves these customers waiting.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a real person on WhatsAppYes. If your number is on the WhatsApp Business app, it can stay there: messages show on the phone and in the inbox, and replies typed on the phone appear in the inbox marked as sent from the app. Open the app at least every 14 days or Meta disconnects it.
No. Move it to the free WhatsApp Business app first. It keeps the same number and your chats.
When you connect a WhatsApp Business app number, Meta offers to share your recent chat history once, roughly the last 6 months. If you agree, those chats are added to the inbox. Older chats stay on your phone.
About 40 minutes the first time. Most businesses let us do it with them on WhatsApp, and paid setup packages are available if you want contacts, pipeline and templates done for you too.
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Paying yearly costs 10 months. Every plan starts with a 7-day free trial.
Replies inside 24 hours of a customer’s message are free. Meta charges for template messages you start, at its rate for the customer’s country, billed to your Meta account and not part of the EliteTeQ price.
Not yet. You send approved templates to people one by one, and only to customers who agreed to hear from you. Mass messages to people who didn’t ask get numbers reported and limited.
Yes. EliteTeQ Inbox is a WhatsApp team inbox and CRM that businesses in Oman use with their own +968 WhatsApp Business number. Staff in Muscat, Sohar or anywhere else answer from their own logins, every chat becomes a lead on a pipeline, and Facebook and Instagram messages land in the same list. Plans start at $29 a month with a 7-day free trial.
Yes. Replies inside WhatsApp’s 24-hour window can be in any language, so your team answers in Arabic and English the way customers write. Template messages, for customers who haven’t written in 24 hours, can currently be created in English.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Start the 7-day free trial, or message us and we’ll connect your number with you.
Put my team on one number free7 days free · no card needed · your whole team
Or WhatsApp us on +1 214 423 5355