EliteTeQ Inbox · Nigeria
Every customer message from WhatsApp, Facebook and Instagram in one list, with a clear owner and a next step.
EliteTeQ Inbox is a shared inbox and lead pipeline built on the official WhatsApp Business Platform. Your staff answer from their own logins on a computer or phone, you see who replied to whom, and no customer waits because the business phone was in someone else’s pocket. Whether your staff are in Lagos, Abuja or at home, they answer from one +234 business number.
7 days free · no card needed · your whole team
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
The business phone was in Tunde’s pocket all weekend. Monday morning: a pile of unread chats, and two customers in Lagos who bought elsewhere.
EliteTeQ Inbox
Put the number in a shared inbox. Everyone signs in with their own login, on a computer or phone, and the chats still waiting rise to the top.
Two of us answered the same customer with two different prices.
EliteTeQ Inbox
Each chat belongs to one teammate. Notes to each other go in internal comments, inside the chat, and the customer never sees them.
We pay for ads every week, and I can’t tell which ones bring buyers.
EliteTeQ Inbox
Every lead from a Click-to-WhatsApp ad arrives with the ad’s name on it, and the report ranks your ads by leads and by sales.
I don’t know who is close to buying and who went cold.
EliteTeQ Inbox
Every customer sits on a pipeline board. The ones waiting for you, fresh from an ad or about to decide are flagged hot.
Message us that number. A person replies in under 10 minutes and connects your WhatsApp with you, so your team can start answering today in Nigeria.
EliteTeQ Inbox is a team inbox and CRM for businesses that sell over chat. It connects your WhatsApp Business number, Facebook Page and Instagram account to one shared list where several staff can reply, every customer becomes a lead in a pipeline, and the owner sees who answered, how fast, and which leads are close to buying in Nigeria.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Nigeria | +234 WhatsApp Business numbers, office hours on Lagos time (WAT) |
| Languages | Customers write in English, Pidgin, Yoruba, Hausa and Igbo |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
Four screens do most of the work: the inbox, the pipeline, comments and the reports.
Every WhatsApp, Messenger and Instagram chat in one list, newest first, with the channel, the assignee and how long the customer has waited.
Real screen · demo workspace with example data
Each customer is a card on a board, from new lead to paying client. Drag a card to move it; rename the stages to match how you sell.
Real screen · demo workspace with example data
Comments on your posts come in next to your chats, so a “price?” under a post gets answered as quickly as a DM.
Real screen · demo workspace with example data
See the week at a glance: leads per day, how fast your team replies, the busiest hours, and which teammate closes the most.
Real screen · demo workspace with example data
Most businesses are answering from the shared inbox the same day they sign up.
Create your workspace and add teammates with their own logins. The 7-day trial opens every feature.
We connect your +234 WhatsApp Business number with you over WhatsApp, on Lagos time (WAT). It can stay on the WhatsApp Business app on your phone.
Link your Facebook Page and Instagram account so DMs and comments land in the same inbox.
Assign chats, move leads through your pipeline, and see in reports who answered and how fast.
Prices in US dollars. Paying yearly costs 10 months. Every plan starts with a 7-day free trial with everything open.
The difference is that every chat has an owner and nothing depends on one phone, whether your team is in Lagos, Abuja or at home.
| One shared phone | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every teammate answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Chats get lost under newer messages | Waiting chats and hot leads are flagged |
| No idea who replied, or how fast | Reply speed and leads per teammate in reports |
| Facebook and Instagram on other devices | All channels in the same list |
EliteTeQ Inbox works for any business with a WhatsApp Business number in Nigeria. Your number keeps its +234 format, and customers see your business name as they do today.
In Nigeria, a lot of buying starts as a WhatsApp or Instagram message: a price check, a “is this available?”, a photo of a product. When one phone is shared between staff, those enquiries get lost overnight. EliteTeQ Inbox puts them in one list that the whole team can see, from Lagos to Kano.
Customers write in English, Pidgin, Yoruba, Hausa or Igbo, often mixed in one chat. Your team answers the way the customer writes; template messages are created in English.
Office hours are set day by day for each number. A common setup in Lagos or Abuja: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Commerce is concentrated in Lagos, the southeast trading cities and the northern market hubs, each with its own pricing culture. Instant transfer displaced cash faster than most markets, and agent networks fill the gap where branches do not reach. Power interruption is a daily operating assumption, not an incident.
Lagos State · Nigeria's commercial capital and busiest port city
Trade concentrates on Lagos Island and Ikeja for wholesale and on the Lekki–Victoria Island corridor for higher-basket retail, and the two behave like separate markets. Weekday peaks track the commute; weekends belong to the island malls. Lagos concentrates more retail and hospitality trade than anywhere else in West Africa, split between the mainland trading districts around Idumota, Balogun and Computer Village in Ikeja, and the newer island retail corridors of Victoria Island and Lekki. A team in Lagos answering one WhatsApp number never leaves these customers waiting.
Federal Capital Territory · Nigeria's administrative capital
Business clusters in Wuse, Garki and Maitama on weekdays and thins sharply at weekends when much of the salaried population travels. The satellite districts run on a different rhythm and a heavier cash mix. The binding constraint is that a single owner typically runs one strong outlet plus weaker satellites, so the question is always which branch is quietly losing money. A team in Abuja answering one WhatsApp number never leaves these customers waiting.
Kano State · the commercial hub of northern Nigeria
Trade turns on market days and prayer times rather than a uniform nine-to-five, and the old city trading quarters set the pace for the whole market. Wholesale buyers arrive early and buy deep. Kano is northern Nigeria's trading centre, with a long-established merchant economy around textiles, leather, grain and general goods, and trade routes running north toward the Sahel. A team in Kano answering one WhatsApp number never leaves these customers waiting.
Oyo State · a major southwestern commercial and university city
Bodija and Dugbe carry the high-volume market trade while the university corridor runs on the academic calendar, so one city holds two unrelated demand curves. Many owners operate three or four small shops rather than one large one. Ibadan combines one of Nigeria's largest urban markets with a substantial student and academic population, which produces two quite different trading patterns in the same city: high-volume, low-margin market trade around Bodija and Dugbe, and term-driven demand around the university corridor. A team in Ibadan answering one WhatsApp number never leaves these customers waiting.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a real person on WhatsAppYes. If your number is on the WhatsApp Business app, it can stay there: messages show on the phone and in the inbox, and replies typed on the phone appear in the inbox marked as sent from the app. Open the app at least every 14 days or Meta disconnects it.
No. Move it to the free WhatsApp Business app first. It keeps the same number and your chats.
When you connect a WhatsApp Business app number, Meta offers to share your recent chat history once, roughly the last 6 months. If you agree, those chats are added to the inbox. Older chats stay on your phone.
About 40 minutes the first time. Most businesses let us do it with them on WhatsApp, and paid setup packages are available if you want contacts, pipeline and templates done for you too.
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Paying yearly costs 10 months. Every plan starts with a 7-day free trial.
Replies inside 24 hours of a customer’s message are free. Meta charges for template messages you start, at its rate for the customer’s country, billed to your Meta account and not part of the EliteTeQ price.
Not yet. You send approved templates to people one by one, and only to customers who agreed to hear from you. Mass messages to people who didn’t ask get numbers reported and limited.
Yes. EliteTeQ Inbox is a WhatsApp team inbox and CRM that businesses in Nigeria use with their own +234 WhatsApp Business number. Staff in Lagos, Abuja or anywhere else answer from their own logins, every chat becomes a lead on a pipeline, and Facebook and Instagram messages land in the same list. Plans start at $29 a month with a 7-day free trial.
Yes. Replies inside WhatsApp’s 24-hour window can be in any language, so your team answers in English, Pidgin, Yoruba, Hausa and Igbo the way customers write. Template messages, for customers who haven’t written in 24 hours, can currently be created in English.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
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