Candidates and employers separated
Two numbers with their own teams, or categories on one number.
- Team per number
- Categories for role or sector
- Saved views
Real screen · demo workspace with example data
For recruitment agencies and staffing firms · Zambia
Stop losing candidates and clients in personal chats.Track every conversation to placement.EliteTeQ Inbox for recruitment agencies, staffing firms and HR consultancies in Zambia
You post a job and 300 candidates message the recruiter’s WhatsApp. Employers asking for staff get buried in the same chat list.
EliteTeQ Inbox gives your recruiters one shared inbox for candidate and employer conversations. Employers and candidates can be on separate numbers or categories, each conversation has an owner, and every placement is tracked. Staff in Lusaka and Kitwe or anywhere else answer from one +260 business number, with office hours on Lusaka time (CAT).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
- Job applications and CV questions
- Employer staffing requests
- Interview scheduling
- Placement and contract follow-ups
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- The ad this customer tapped
- Lead stage, one tap
- Internal comment, never sent
- Time left to reply
Real screen · demo workspace with example data
Sound familiar? What recruitment teams in Zambia tell us
Candidate messages bury employer enquiries, and we miss paying clients.
EliteTeQ Inbox
Give employers their own number and team, or tag chats with categories and filter them.
Recruiters keep candidates on personal phones.
EliteTeQ Inbox
Candidates write to the agency number and every chat stays in the shared inbox.
Employer leads asked for a proposal and went cold.
EliteTeQ Inbox
Employers sit on a pipeline from enquiry to signed, with waiting leads flagged hot.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
One shared inbox for recruitment agencies, staffing firms and HR consultancies in Zambia.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in Zambia write in English, Bemba and Nyanja, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
- Job applications and CV questions
- Employer staffing requests
- Interview scheduling
- Placement and contract follow-ups
What is a WhatsApp CRM for recruitment?
A WhatsApp CRM for recruitment is a shared inbox and lead pipeline for the messages recruitment agencies, staffing firms and HR consultancies in Zambia get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Employer enquiry, Requirements taken, Proposal sent), and shows the owner who answered and how fast.
- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources
EliteTeQ Inbox at a glance
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Zambia | +260 WhatsApp Business numbers, office hours on Lusaka time (CAT) |
| Languages | Customers write in English, Bemba and Nyanja |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
How recruitment teams use EliteTeQ Inbox
Real screens from our demo workspace, with example data.
Employer pipeline to placement
Track each employer from enquiry to placement, filtered by recruiter.
- Stages you name yourself
- Hot leads flagged
- Filter by recruiter
Real screen · demo workspace with example data
Recruiter activity you can see
First-reply times, leads per day and a recruiter leaderboard.
- First-reply time
- Team leaderboard
- Print or save as PDF
Real screen · demo workspace with example data
A pipeline for recruitment
An example you can set up in Settings → Pipeline stages and rename any time.
- Employer enquiry
- Requirements taken
- Proposal sent
- Candidates shared
- Placed
- Lost
Try It With My Team
No credit card required · Plans from $29/month
Get your team answering in a day
No installation and no long training.
Create your account
Register with your email. The 7-day trial opens every feature, no card needed.
Connect your channels
Link your Facebook Page and Instagram. We connect your +260 WhatsApp Business number with you on WhatsApp, on Lusaka time (CAT), in about 40 minutes.
Invite your team
Add staff with their own logins as Owner, Admin or Agent, whether they work in Lusaka and Kitwe or from home.
Set up your pipeline
Name the stages after how you work, for example: Employer enquiry → Requirements taken → Proposal sent → Candidates shared.
Start answering
Assign chats, follow up hot leads and watch the reports.
Create Your Free Account
No credit card required · Plans from $29/month
More than a shared inbox. A better way to manage your customer relationships.
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
- Designed for teams
- Employees work with their own logins, roles and responsibilities.
- Conversations connected to customers
- Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- Visibility for management
- See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- Grows with your business
- Start with a small team, then add people, numbers and a bigger plan as you grow.
- Easy to get started
- Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.
Simple pricing. No complicated contracts.
The same plans for every industry in Zambia, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
Try Growth free for 7 daysNo card needed · you choose the plan when you pay
Phones and personal chats vs EliteTeQ Inbox
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Lusaka and Kitwe or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox in Zambia
EliteTeQ Inbox works for recruitment agencies, staffing firms and HR consultancies in Zambia on your existing +260 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Lusaka and Kitwe or anywhere else.
In Zambia, customers message to ask about prices and stock before travelling across town or from the Copperbelt. EliteTeQ Inbox keeps every one of those questions visible until someone has answered it.
Customers write in English, Bemba, Nyanja and other languages. Your team replies in the customer’s language; template messages are created in English.
Office hours are set day by day for each number. A common setup in Lusaka: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Selling on WhatsApp in Zambia
Customers in Zambia pay with MTN MoMo, Airtel Money and Zamtel Kwacha, cards, and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.
Lusaka
Lusaka Province · Zambia's capital and commercial centre
Lusaka holds most of Zambia's formal retail trade, from central markets to modern shopping centres along the main arterial roads. As a landlocked market, most goods arrive overland from the south, so landed cost and resupply timing affect margins directly. Central markets and the shopping centres along the main arterial roads serve very different baskets, and most goods arrive overland from the south. Client enquiries from Lusaka get an owner and a follow-up instead of sitting in someone’s personal chats.
Kitwe
Copperbelt Province · a principal city of the Copperbelt mining region
Kitwe's retail demand is closely tied to copper mining employment and contractor activity, which makes it more sensitive to commodity cycles than Lusaka and produces strong month-end peaks around mine pay dates. Retail tracks copper mining employment, and month-end mine pay dates produce surges far sharper than an ordinary weekly pattern. Client enquiries from Kitwe get an owner and a follow-up instead of sitting in someone’s personal chats.
Ndola
Copperbelt Province · the commercial centre of the Copperbelt
Ndola functions as the Copperbelt's commercial and distribution centre, redistributing goods to the mining towns around it and handling trade toward the DRC border. Wholesale activity is a larger share of commerce here than in the mining towns themselves, so bulk pricing tiers and supplier tracking matter, alongside exposure to cross-border demand. The Copperbelt's commercial and distribution centre redistributes goods to the mining towns and handles trade toward the DRC border. Client enquiries from Ndola get an owner and a follow-up instead of sitting in someone’s personal chats.
Livingstone
Southern Province · the tourism centre for Victoria Falls
Livingstone's economy is dominated by tourism to Victoria Falls, which makes it the most seasonal and most foreign-currency-exposed market in Zambia. Victoria Falls tourism makes this the most seasonal and most foreign-currency-exposed market in the country, with demand collapsing out of season. Client enquiries from Livingstone get an owner and a follow-up instead of sitting in someone’s personal chats.
EliteTeQ Inbox in every city of Zambia
- LusakaLusaka Province · Zambia's capital and commercial centre
- KitweCopperbelt Province · a principal city of the Copperbelt mining region
- NdolaCopperbelt Province · the commercial centre of the Copperbelt
- LivingstoneSouthern Province · the tourism centre for Victoria Falls
- SolweziNorth-Western Province · a rapidly grown centre for new copper mining
- KabweCentral Province · a central town on the main rail and road corridor
- ChingolaCopperbelt Province · a Copperbelt mining town
- MufuliraCopperbelt Province · a Copperbelt mining town near the DRC border
- LuanshyaCopperbelt Province · a Copperbelt mining town
- ChipataEastern Province · an eastern trade town on the Malawian border
Reviewed by the EliteTeQ team ·
Questions businesses ask us
Not answered here? A person from our team replies on WhatsApp.
Ask a humanIs there a WhatsApp CRM for recruitment in Zambia?
Yes. Recruitment teams in Zambia use EliteTeQ Inbox with their own +260 WhatsApp Business number. Staff in Lusaka, Kitwe or anywhere else answer from their own logins, customers write in English, Bemba and Nyanja, and office hours run on Lusaka time (CAT). Plans start at $29 a month with a 7-day free trial.
Can candidates send CVs over WhatsApp?
Yes. Files sent in the chat appear in the conversation for your team. Store CVs in your own system according to your data-protection rules.
Can we message candidates about new jobs?
Yes, with approved templates sent one by one to candidates who agreed to hear from you. Mass messages to people who didn’t ask get numbers reported and limited.
Does it replace an applicant tracking system?
No. It manages the conversations and a simple pipeline; keep your ATS for applications and screening.
Can several staff use the same WhatsApp number?
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
How much does it cost?
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Every recruitment enquiry is an opportunity. Don’t let yours get lost in Zambia.
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355