Showroom and online, one inbox
Instagram, Facebook and WhatsApp in one list, answered by sales staff with their own logins.
- Comments next to DMs
- Auto-assign in turn
- Own login for each person
Real screen · demo workspace with example data
For furniture, interiors and home-improvement stores · Zambia
Stop losing big-ticket orders in your DMs.Track every quote to delivery.EliteTeQ Inbox for furniture shops, interior designers, kitchen and home-improvement stores in Zambia
A customer sends a photo of a sofa from your Instagram and asks for a quote in grey, 3-seater, delivered. The quote goes out, and nobody follows up before they find it cheaper.
EliteTeQ Inbox brings product enquiries, quotes, custom orders and delivery questions from WhatsApp, Instagram and Facebook into one shared inbox. Every buyer is tracked from quote to deposit to delivery, and your showroom and online team share the work. Staff in Lusaka and Kitwe or anywhere else answer from one +260 business number, with office hours on Lusaka time (CAT).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
- Prices and photos of pieces
- Custom-size and fabric quotes
- Deposits and delivery dates
- After-sales and repairs
Already using it? Sign in
- The ad this customer tapped
- Lead stage, one tap
- Internal comment, never sent
- Time left to reply
Real screen · demo workspace with example data
Sound familiar? What furniture & home teams in Zambia tell us
Quotes for custom pieces go out and nobody follows up.
EliteTeQ Inbox
Each buyer sits on a pipeline. “Quote sent” leads waiting for you are flagged hot.
Showroom staff and the online team answer the same customer.
EliteTeQ Inbox
Each chat belongs to one person. Pass a buyer between showroom and online with a note.
Instagram comments asking “price?” sit for days.
EliteTeQ Inbox
Comments come into the inbox with keyword auto-replies for “price”.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
One shared inbox for furniture shops, interior designers, kitchen and home-improvement stores in Zambia.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in Zambia write in English, Bemba and Nyanja, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
- Prices and photos of pieces
- Custom-size and fabric quotes
- Deposits and delivery dates
- After-sales and repairs
What is a WhatsApp CRM for furniture & home?
A WhatsApp CRM for furniture & home is a shared inbox and lead pipeline for the messages furniture shops, interior designers, kitchen and home-improvement stores in Zambia get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Quote sent, Deposit paid), and shows the owner who answered and how fast.
- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources
EliteTeQ Inbox at a glance
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Zambia | +260 WhatsApp Business numbers, office hours on Lusaka time (CAT) |
| Languages | Customers write in English, Bemba and Nyanja |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
How furniture & home teams use EliteTeQ Inbox
Real screens from our demo workspace, with example data.
Quotes followed to delivery
Track each order through quote, deposit, production and delivery.
- Stages you name yourself
- Hot leads flagged
- Filter by salesperson
Real screen · demo workspace with example data
Ads that sell sofas, ranked
Reports rank ads by leads and clients won, and show leads from ads against direct.
- Ad name on every lead
- Clients won per ad
- Leads per day
Real screen · demo workspace with example data
A pipeline for furniture & home
An example you can set up in Settings → Pipeline stages and rename any time.
- Enquiry
- Quote sent
- Deposit paid
- In production
- Delivered
- Lost
Try It With My Team
No credit card required · Plans from $29/month
Get your team answering in a day
No installation and no long training.
Create your account
Register with your email. The 7-day trial opens every feature, no card needed.
Connect your channels
Link your Facebook Page and Instagram. We connect your +260 WhatsApp Business number with you on WhatsApp, on Lusaka time (CAT), in about 40 minutes.
Invite your team
Add staff with their own logins as Owner, Admin or Agent, whether they work in Lusaka and Kitwe or from home.
Set up your pipeline
Name the stages after how you work, for example: Enquiry → Quote sent → Deposit paid → In production.
Start answering
Assign chats, follow up hot leads and watch the reports.
Create Your Free Account
No credit card required · Plans from $29/month
More than a shared inbox. A better way to manage your customer relationships.
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
- Designed for teams
- Employees work with their own logins, roles and responsibilities.
- Conversations connected to customers
- Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- Visibility for management
- See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- Grows with your business
- Start with a small team, then add people, numbers and a bigger plan as you grow.
- Easy to get started
- Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.
Simple pricing. No complicated contracts.
The same plans for every industry in Zambia, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
Try Growth free for 7 daysNo card needed · you choose the plan when you pay
Phones and personal chats vs EliteTeQ Inbox
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Lusaka and Kitwe or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox in Zambia
EliteTeQ Inbox works for furniture shops, interior designers, kitchen and home-improvement stores in Zambia on your existing +260 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Lusaka and Kitwe or anywhere else.
In Zambia, customers message to ask about prices and stock before travelling across town or from the Copperbelt. EliteTeQ Inbox keeps every one of those questions visible until someone has answered it.
Customers write in English, Bemba, Nyanja and other languages. Your team replies in the customer’s language; template messages are created in English.
Office hours are set day by day for each number. A common setup in Lusaka: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Selling on WhatsApp in Zambia
Customers in Zambia pay with MTN MoMo, Airtel Money and Zamtel Kwacha, cards, and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.
Solwezi
North-Western Province · a rapidly grown centre for new copper mining
Solwezi has expanded quickly around large-scale copper mining, which gives it a young wage-earning population, strong month-end demand peaks and a retail sector still catching up with the town's growth. Rapid growth around new copper mining has produced a young wage-earning population and a retail sector still catching up, supplied over long routes from Lusaka. The binding constraint is reorder accuracy against those distances during month-end surges. Furniture & home enquiries from Solwezi land in one shared inbox, so a quote never waits on one person’s phone.
Kabwe
Central Province · a central town on the main rail and road corridor
Kabwe grew as a lead and zinc mining town and remains a railway junction on Zambia's central line, so its commerce today mixes rail-linked freight handling, a university population and retail serving a province of farming districts. The mines that defined it have largely wound down, which leaves a town whose spending power is spread across salaries, small trade and agriculture rather than concentrated in one employer. Mobile money is the everyday tender and businesses see steadier week-to-week demand than the Copperbelt towns to the north. Furniture & home enquiries from Kabwe land in one shared inbox, so a quote never waits on one person’s phone.
Chingola
Copperbelt Province · a Copperbelt mining town
Chingola's trade follows the rhythm of large-scale copper mining, with pronounced month-end spending peaks and sensitivity to shifts in mining activity. Large-scale copper mining sets the rhythm, with pronounced month-end spending and sensitivity to shifts in mine activity. Retail clusters around the town centre and mine townships. Furniture & home enquiries from Chingola land in one shared inbox, so a quote never waits on one person’s phone.
Mufulira
Copperbelt Province · a Copperbelt mining town near the DRC border
Mufulira combines mining employment with proximity to the Congolese border, which adds cross-border shoppers and multi-currency exposure to an otherwise mining-driven demand pattern. Month-end peaks are pronounced, and businesses handling customers from both sides benefit from clean mixed-tender records. Mining employment combines with proximity to the Congolese border, adding cross-border shoppers and a second currency to a payday-driven pattern. Furniture & home enquiries from Mufulira land in one shared inbox, so a quote never waits on one person’s phone.
EliteTeQ Inbox in every city of Zambia
- LusakaLusaka Province · Zambia's capital and commercial centre
- KitweCopperbelt Province · a principal city of the Copperbelt mining region
- NdolaCopperbelt Province · the commercial centre of the Copperbelt
- LivingstoneSouthern Province · the tourism centre for Victoria Falls
- SolweziNorth-Western Province · a rapidly grown centre for new copper mining
- KabweCentral Province · a central town on the main rail and road corridor
- ChingolaCopperbelt Province · a Copperbelt mining town
- MufuliraCopperbelt Province · a Copperbelt mining town near the DRC border
- LuanshyaCopperbelt Province · a Copperbelt mining town
- ChipataEastern Province · an eastern trade town on the Malawian border
Reviewed by the EliteTeQ team ·
Questions businesses ask us
Not answered here? A person from our team replies on WhatsApp.
Ask a humanIs there a WhatsApp CRM for furniture & home in Zambia?
Yes. Furniture & home teams in Zambia use EliteTeQ Inbox with their own +260 WhatsApp Business number. Staff in Lusaka, Kitwe or anywhere else answer from their own logins, customers write in English, Bemba and Nyanja, and office hours run on Lusaka time (CAT). Plans start at $29 a month with a 7-day free trial.
Can we send delivery updates?
Yes. Reply freely within 24 hours of the customer’s last message, or send an approved WhatsApp template after that.
Does it manage stock?
No. For stock and sales, EliteTeQ POS handles furniture inventory; EliteTeQ Inbox handles the conversations.
Can branches have their own numbers?
Yes. Connect several WhatsApp Business numbers in one workspace, each with its own team.
Can several staff use the same WhatsApp number?
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
How much does it cost?
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Every furniture & home enquiry is an opportunity. Don’t let yours get lost in Zambia.
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355