Quotes followed to orders
Move buyers from quote to confirmed to delivered. Tag repeat contractors with a category.
- Stages you name yourself
- Categories for contractor or retail
- Hot leads flagged
Real screen · demo workspace with example data
For contractors and building-materials suppliers · Zambia
Stop losing contractor orders in your quotes.Track every enquiry from price to delivery.EliteTeQ Inbox for contractors, builders and building-materials suppliers in Zambia
A contractor asks for 200 bags of cement and 50 lengths of steel, delivered to site. Your quote goes out, someone else replies faster with a better price, and the order is gone.
EliteTeQ Inbox brings project enquiries, material quotes and contractor orders from WhatsApp, Facebook and Instagram into one shared inbox. Each buyer has a salesperson, quotes are tracked to orders and delivery, and repeat contractors are easy to find. Staff in Lusaka and Kitwe or anywhere else answer from one +260 business number, with office hours on Lusaka time (CAT).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
- Material prices and stock
- Bulk quotes for sites
- Delivery to site
- Project and contractor enquiries
Already using it? Sign in
- The ad this customer tapped
- Lead stage, one tap
- Internal comment, never sent
- Time left to reply
Real screen · demo workspace with example data
Sound familiar? What construction teams in Zambia tell us
Contractors ask for bulk quotes and we never chase them.
EliteTeQ Inbox
Every quote sits on a pipeline. Waiting buyers are flagged hot, and filters show each salesperson’s list.
Our yard, office and drivers all use different phones.
EliteTeQ Inbox
Everyone answers the business number from their own login, and every chat stays in one inbox.
We can’t tell which of our Facebook ads bring contractors.
EliteTeQ Inbox
Ad leads arrive with the ad’s name, and reports rank ads by leads and clients won.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
One shared inbox for contractors, builders and building-materials suppliers in Zambia.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in Zambia write in English, Bemba and Nyanja, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
- Material prices and stock
- Bulk quotes for sites
- Delivery to site
- Project and contractor enquiries
What is a WhatsApp CRM for construction?
A WhatsApp CRM for construction is a shared inbox and lead pipeline for the messages contractors, builders and building-materials suppliers in Zambia get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Quote sent, Negotiating), and shows the owner who answered and how fast.
- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources
EliteTeQ Inbox at a glance
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Zambia | +260 WhatsApp Business numbers, office hours on Lusaka time (CAT) |
| Languages | Customers write in English, Bemba and Nyanja |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
How construction teams use EliteTeQ Inbox
Real screens from our demo workspace, with example data.
Office, yard and sales together
Assign chats, pass delivery questions to the yard with a note, and keep the history.
- Assign or transfer with a note
- Internal comments
- Auto-assign in turn
Real screen · demo workspace with example data
Which ads bring contractors
Leads per day, leads from ads against direct, and clients won per ad.
- Ad name on every lead
- Leads per day
- Team leaderboard
Real screen · demo workspace with example data
A pipeline for construction
An example you can set up in Settings → Pipeline stages and rename any time.
- Enquiry
- Quote sent
- Negotiating
- Order confirmed
- Delivered
- Lost
Try It With My Team
No credit card required · Plans from $29/month
Get your team answering in a day
No installation and no long training.
Create your account
Register with your email. The 7-day trial opens every feature, no card needed.
Connect your channels
Link your Facebook Page and Instagram. We connect your +260 WhatsApp Business number with you on WhatsApp, on Lusaka time (CAT), in about 40 minutes.
Invite your team
Add staff with their own logins as Owner, Admin or Agent, whether they work in Lusaka and Kitwe or from home.
Set up your pipeline
Name the stages after how you work, for example: Enquiry → Quote sent → Negotiating → Order confirmed.
Start answering
Assign chats, follow up hot leads and watch the reports.
Create Your Free Account
No credit card required · Plans from $29/month
More than a shared inbox. A better way to manage your customer relationships.
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
- Designed for teams
- Employees work with their own logins, roles and responsibilities.
- Conversations connected to customers
- Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- Visibility for management
- See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- Grows with your business
- Start with a small team, then add people, numbers and a bigger plan as you grow.
- Easy to get started
- Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.
Simple pricing. No complicated contracts.
The same plans for every industry in Zambia, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
Try Growth free for 7 daysNo card needed · you choose the plan when you pay
Phones and personal chats vs EliteTeQ Inbox
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Lusaka and Kitwe or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox in Zambia
EliteTeQ Inbox works for contractors, builders and building-materials suppliers in Zambia on your existing +260 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Lusaka and Kitwe or anywhere else.
In Zambia, customers message to ask about prices and stock before travelling across town or from the Copperbelt. EliteTeQ Inbox keeps every one of those questions visible until someone has answered it.
Customers write in English, Bemba, Nyanja and other languages. Your team replies in the customer’s language; template messages are created in English.
Office hours are set day by day for each number. A common setup in Lusaka: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Selling on WhatsApp in Zambia
The Copperbelt and Lusaka carry most formal trade, and mining pay dates concentrate demand into month-end far more sharply than in diversified economies. As a landlocked market, most goods arrive overland from the south, so shelf price follows freight cost.
Chingola
Copperbelt Province · a Copperbelt mining town
Large-scale copper mining sets the rhythm, with pronounced month-end spending and sensitivity to shifts in mine activity. Retail clusters around the town centre and mine townships. Chingola's trade follows the rhythm of large-scale copper mining, with pronounced month-end spending peaks and sensitivity to shifts in mining activity. Construction enquiries from Chingola land in one shared inbox, so a quote never waits on one person’s phone.
Mufulira
Copperbelt Province · a Copperbelt mining town near the DRC border
Mining employment combines with proximity to the Congolese border, adding cross-border shoppers and a second currency to a payday-driven pattern. The binding constraint is clean mixed-tender records when customers arrive from both sides. Mufulira combines mining employment with proximity to the Congolese border, which adds cross-border shoppers and multi-currency exposure to an otherwise mining-driven demand pattern. Construction enquiries from Mufulira land in one shared inbox, so a quote never waits on one person’s phone.
Luanshya
Copperbelt Province · a Copperbelt mining town
A smaller Copperbelt town whose retail depends closely on nearby mining activity, with most businesses single-outlet and owner-run. The binding constraint is a clear daily total and correct receipting without administrative overhead. Luanshya is a smaller Copperbelt town whose retail trade depends closely on mining employment, making demand sensitive to activity at nearby operations. Construction enquiries from Luanshya land in one shared inbox, so a quote never waits on one person’s phone.
Chipata
Eastern Province · an eastern trade town on the Malawian border
The Malawian border corridor brings cross-border shoppers and a second currency, while a large farming catchment sets a seasonal payment calendar. The binding constraint is credit tracked across the agricultural cycle alongside cross-border pricing. Chipata sits on the corridor to Malawi, which makes cross-border trade and shoppers a routine part of commerce and gives businesses regular exposure to more than one currency. Construction enquiries from Chipata land in one shared inbox, so a quote never waits on one person’s phone.
EliteTeQ Inbox in every city of Zambia
- LusakaLusaka Province · Zambia's capital and commercial centre
- KitweCopperbelt Province · a principal city of the Copperbelt mining region
- NdolaCopperbelt Province · the commercial centre of the Copperbelt
- LivingstoneSouthern Province · the tourism centre for Victoria Falls
- SolweziNorth-Western Province · a rapidly grown centre for new copper mining
- KabweCentral Province · a central town on the main rail and road corridor
- ChingolaCopperbelt Province · a Copperbelt mining town
- MufuliraCopperbelt Province · a Copperbelt mining town near the DRC border
- LuanshyaCopperbelt Province · a Copperbelt mining town
- ChipataEastern Province · an eastern trade town on the Malawian border
Reviewed by the EliteTeQ team ·
Questions businesses ask us
Not answered here? A person from our team replies on WhatsApp.
Ask a humanIs there a WhatsApp CRM for construction in Zambia?
Yes. Construction teams in Zambia use EliteTeQ Inbox with their own +260 WhatsApp Business number. Staff in Lusaka, Kitwe or anywhere else answer from their own logins, customers write in English, Bemba and Nyanja, and office hours run on Lusaka time (CAT). Plans start at $29 a month with a 7-day free trial.
Does it manage stock and invoices?
No. EliteTeQ POS handles building-materials stock and sales; EliteTeQ Inbox handles the conversations and quotes.
Can branches have separate numbers?
Yes. Connect several WhatsApp Business numbers in one workspace, each with its own team.
Can I import my existing contractor contacts?
Yes. Import contacts from your phone (.vcf) or a spreadsheet (.csv).
Can several staff use the same WhatsApp number?
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
How much does it cost?
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Every construction enquiry is an opportunity. Don’t let yours get lost in Zambia.
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355