Showroom and online, one inbox
Instagram, Facebook and WhatsApp in one list, answered by sales staff with their own logins.
- Comments next to DMs
- Auto-assign in turn
- Own login for each person
Real screen · demo workspace with example data
For furniture, interiors and home-improvement stores · Ghana
Stop losing big-ticket orders in your DMs.Track every quote to delivery.EliteTeQ Inbox for furniture shops, interior designers, kitchen and home-improvement stores in Ghana
A customer sends a photo of a sofa from your Instagram and asks for a quote in grey, 3-seater, delivered. The quote goes out, and nobody follows up before they find it cheaper.
EliteTeQ Inbox brings product enquiries, quotes, custom orders and delivery questions from WhatsApp, Instagram and Facebook into one shared inbox. Every buyer is tracked from quote to deposit to delivery, and your showroom and online team share the work. Staff in Accra and Kumasi or anywhere else answer from one +233 business number, with office hours on Accra time (GMT).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
- Prices and photos of pieces
- Custom-size and fabric quotes
- Deposits and delivery dates
- After-sales and repairs
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- The ad this customer tapped
- Lead stage, one tap
- Internal comment, never sent
- Time left to reply
Real screen · demo workspace with example data
Sound familiar? What furniture & home teams in Ghana tell us
Quotes for custom pieces go out and nobody follows up.
EliteTeQ Inbox
Each buyer sits on a pipeline. “Quote sent” leads waiting for you are flagged hot.
Showroom staff and the online team answer the same customer.
EliteTeQ Inbox
Each chat belongs to one person. Pass a buyer between showroom and online with a note.
Instagram comments asking “price?” sit for days.
EliteTeQ Inbox
Comments come into the inbox with keyword auto-replies for “price”.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
One shared inbox for furniture shops, interior designers, kitchen and home-improvement stores in Ghana.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in Ghana write in English and Twi, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
- Prices and photos of pieces
- Custom-size and fabric quotes
- Deposits and delivery dates
- After-sales and repairs
What is a WhatsApp CRM for furniture & home?
A WhatsApp CRM for furniture & home is a shared inbox and lead pipeline for the messages furniture shops, interior designers, kitchen and home-improvement stores in Ghana get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Quote sent, Deposit paid), and shows the owner who answered and how fast.
- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources
EliteTeQ Inbox at a glance
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Ghana | +233 WhatsApp Business numbers, office hours on Accra time (GMT) |
| Languages | Customers write in English and Twi |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
How furniture & home teams use EliteTeQ Inbox
Real screens from our demo workspace, with example data.
Quotes followed to delivery
Track each order through quote, deposit, production and delivery.
- Stages you name yourself
- Hot leads flagged
- Filter by salesperson
Real screen · demo workspace with example data
Ads that sell sofas, ranked
Reports rank ads by leads and clients won, and show leads from ads against direct.
- Ad name on every lead
- Clients won per ad
- Leads per day
Real screen · demo workspace with example data
A pipeline for furniture & home
An example you can set up in Settings → Pipeline stages and rename any time.
- Enquiry
- Quote sent
- Deposit paid
- In production
- Delivered
- Lost
Try It With My Team
No credit card required · Plans from $29/month
Get your team answering in a day
No installation and no long training.
Create your account
Register with your email. The 7-day trial opens every feature, no card needed.
Connect your channels
Link your Facebook Page and Instagram. We connect your +233 WhatsApp Business number with you on WhatsApp, on Accra time (GMT), in about 40 minutes.
Invite your team
Add staff with their own logins as Owner, Admin or Agent, whether they work in Accra and Kumasi or from home.
Set up your pipeline
Name the stages after how you work, for example: Enquiry → Quote sent → Deposit paid → In production.
Start answering
Assign chats, follow up hot leads and watch the reports.
Create Your Free Account
No credit card required · Plans from $29/month
More than a shared inbox. A better way to manage your customer relationships.
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
- Designed for teams
- Employees work with their own logins, roles and responsibilities.
- Conversations connected to customers
- Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- Visibility for management
- See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- Grows with your business
- Start with a small team, then add people, numbers and a bigger plan as you grow.
- Easy to get started
- Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.
Simple pricing. No complicated contracts.
The same plans for every industry in Ghana, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
Try Growth free for 7 daysNo card needed · you choose the plan when you pay
Phones and personal chats vs EliteTeQ Inbox
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Accra and Kumasi or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox in Ghana
EliteTeQ Inbox works for furniture shops, interior designers, kitchen and home-improvement stores in Ghana on your existing +233 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Accra and Kumasi or anywhere else.
Ghanaian customers check prices and availability on WhatsApp before they come to Makola or the mall. EliteTeQ Inbox keeps those questions in one list your team shares, so none are left on read.
Customers write in English, Twi and other languages, often mixed. Your team replies the way the customer writes; template messages are created in English.
Office hours are set day by day for each number. A common setup in Accra or Kumasi: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Selling on WhatsApp in Ghana
Customers in Ghana pay with mobile money (MoMo), cards, and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.
Takoradi
Western Region · a port city and centre of the offshore oil industry
Takoradi combines a working port with the onshore support economy for offshore oil, which gives its retail and hospitality trade a contractor-driven, somewhat cyclical rhythm and a higher share of card and corporate account payments than neighbouring towns. Businesses serving industry clients need proper invoicing and credit-account tracking alongside ordinary walk-in sales. The twin-city commercial area serves both the port and the offshore support economy, so corporate accounts and walk-in retail sit in the same business. Furniture & home enquiries from Takoradi land in one shared inbox, so a quote never waits on one person’s phone.
Tema
Greater Accra Region · Ghana's main port and industrial town
Tema is a port and manufacturing town, so a large share of local trade is business-to-business: supplying firms, crews and workers rather than shoppers. Trade is dominated by the port, the industrial area and the workers around them, making business-to-business supply a bigger share than shopper retail. Shift patterns rather than office hours drive busy periods. Furniture & home enquiries from Tema land in one shared inbox, so a quote never waits on one person’s phone.
Cape Coast
Central Region · a historic coastal town and education centre
Cape Coast's trade is driven by tourism to its historic coastal sites and by a substantial student population, which produces sharp seasonal and term-time swings rather than steady year-round demand. Hospitality and food businesses dominate, so table or room billing and fast service matter more than wholesale features. Visitor payment habits vary widely, so accepting cash, mobile money and card cleanly on one system is worth more than optimising any single rail. Furniture & home enquiries from Cape Coast land in one shared inbox, so a quote never waits on one person’s phone.
Sunyani
Bono Region · a regional administrative and agricultural trade centre
Sunyani is the administrative centre of the Bono Region and sits in one of Ghana's main cocoa and food-farming belts, so local retail demand rises and falls with crop payments rather than with a monthly salary cycle. Businesses commonly extend informal credit between harvests, which makes customer-account tracking more valuable than promotional tooling. The town serves cocoa and food-farming communities whose income arrives in lumps after buying seasons rather than monthly. Furniture & home enquiries from Sunyani land in one shared inbox, so a quote never waits on one person’s phone.
EliteTeQ Inbox in every city of Ghana
- AccraGreater Accra Region · Ghana's capital and largest commercial centre
- KumasiAshanti Region · the commercial heart of the Ashanti Region
- TamaleNorthern Region · the commercial hub of northern Ghana
- TakoradiWestern Region · a port city and centre of the offshore oil industry
- TemaGreater Accra Region · Ghana's main port and industrial town
- Cape CoastCentral Region · a historic coastal town and education centre
- SunyaniBono Region · a regional administrative and agricultural trade centre
- KoforiduaEastern Region · the commercial centre of the Eastern Region
- HoVolta Region · the administrative centre of the Volta Region
Reviewed by the EliteTeQ team ·
Questions businesses ask us
Not answered here? A person from our team replies on WhatsApp.
Ask a humanIs there a WhatsApp CRM for furniture & home in Ghana?
Yes. Furniture & home teams in Ghana use EliteTeQ Inbox with their own +233 WhatsApp Business number. Staff in Accra, Kumasi or anywhere else answer from their own logins, customers write in English and Twi, and office hours run on Accra time (GMT). Plans start at $29 a month with a 7-day free trial.
Can we send delivery updates?
Yes. Reply freely within 24 hours of the customer’s last message, or send an approved WhatsApp template after that.
Does it manage stock?
No. For stock and sales, EliteTeQ POS handles furniture inventory; EliteTeQ Inbox handles the conversations.
Can branches have their own numbers?
Yes. Connect several WhatsApp Business numbers in one workspace, each with its own team.
Can several staff use the same WhatsApp number?
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
How much does it cost?
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Every furniture & home enquiry is an opportunity. Don’t let yours get lost in Ghana.
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355