Account managers, one inbox
Each client has an owner, and colleagues can step in with the full history.
- Assign and transfer with notes
- Internal comments with @mentions
- Categories per client or service
Real screen · demo workspace with example data
For marketing, advertising and social media agencies · South Africa
Stop running clients from account managers’ phones.Give the agency one shared inbox.EliteTeQ Inbox for digital marketing, advertising and social media agencies in South Africa
Every account manager talks to clients on personal WhatsApp. When someone is off or leaves, nobody knows what was promised, and new-business leads go unanswered.
EliteTeQ Inbox gives your agency one shared inbox for client and new-business conversations on WhatsApp, Facebook and Instagram. Each client has an account owner, new leads are tracked to a signed retainer, and you can see which campaigns bring enquiries. Staff in Johannesburg and Cape Town or anywhere else answer from one +27 business number, with office hours on Johannesburg time (SAST).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
- New-business enquiries
- Client approvals and feedback
- Campaign questions
- Reporting requests
Already using it? Sign in
- The ad this customer tapped
- Lead stage, one tap
- Internal comment, never sent
- Time left to reply
Real screen · demo workspace with example data
Sound familiar? What marketing agencies teams in South Africa tell us
Client conversations live on account managers’ personal phones.
EliteTeQ Inbox
Clients write to the agency number. Every chat stays in the shared inbox with one owner and internal notes.
New-business enquiries from our own ads get lost among client chats.
EliteTeQ Inbox
New leads sit on a pipeline, flagged hot when they come from an ad or are waiting for you.
We can’t show which of our own ads bring clients.
EliteTeQ Inbox
Click-to-WhatsApp ad leads carry the ad’s name, and reports rank ads by leads and clients won.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
One shared inbox for digital marketing, advertising and social media agencies in South Africa.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in South Africa write in English, Afrikaans and isiZulu, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
- New-business enquiries
- Client approvals and feedback
- Campaign questions
- Reporting requests
What is a WhatsApp CRM for marketing agencies?
A WhatsApp CRM for marketing agencies is a shared inbox and lead pipeline for the messages digital marketing, advertising and social media agencies in South Africa get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example New lead, Discovery call, Proposal sent), and shows the owner who answered and how fast.
- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources
EliteTeQ Inbox at a glance
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In South Africa | +27 WhatsApp Business numbers, office hours on Johannesburg time (SAST) |
| Languages | Customers write in English, Afrikaans and isiZulu |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
How marketing agencies teams use EliteTeQ Inbox
Real screens from our demo workspace, with example data.
New business on a pipeline
Track prospects from first message to signed retainer, filtered by owner.
- Stages you name yourself
- Hot leads flagged
- Insights on stage movement
Real screen · demo workspace with example data
Prove which ads work
Leads from ads against direct, top ads, and clients won.
- Ad name on every lead
- Clients won per ad
- Print or save as PDF
Real screen · demo workspace with example data
A pipeline for marketing agencies
An example you can set up in Settings → Pipeline stages and rename any time.
- New lead
- Discovery call
- Proposal sent
- Negotiating
- Signed
- Lost
Try It With My Team
No credit card required · Plans from $29/month
Get your team answering in a day
No installation and no long training.
Create your account
Register with your email. The 7-day trial opens every feature, no card needed.
Connect your channels
Link your Facebook Page and Instagram. We connect your +27 WhatsApp Business number with you on WhatsApp, on Johannesburg time (SAST), in about 40 minutes.
Invite your team
Add staff with their own logins as Owner, Admin or Agent, whether they work in Johannesburg and Cape Town or from home.
Set up your pipeline
Name the stages after how you work, for example: New lead → Discovery call → Proposal sent → Negotiating.
Start answering
Assign chats, follow up hot leads and watch the reports.
Create Your Free Account
No credit card required · Plans from $29/month
More than a shared inbox. A better way to manage your customer relationships.
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
- Designed for teams
- Employees work with their own logins, roles and responsibilities.
- Conversations connected to customers
- Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- Visibility for management
- See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- Grows with your business
- Start with a small team, then add people, numbers and a bigger plan as you grow.
- Easy to get started
- Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.
Simple pricing. No complicated contracts.
The same plans for every industry in South Africa, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
Try Growth free for 7 daysNo card needed · you choose the plan when you pay
Phones and personal chats vs EliteTeQ Inbox
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Johannesburg and Cape Town or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox in South Africa
EliteTeQ Inbox works for digital marketing, advertising and social media agencies in South Africa on your existing +27 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Johannesburg and Cape Town or anywhere else.
South African customers expect a business to answer on WhatsApp the way they message friends. When enquiries come into a branch phone and a manager’s phone, nobody knows who already replied. One shared inbox gives every chat a clear owner.
Customers write in English, Afrikaans, isiZulu and other languages. Your team replies in the customer’s language inside the 24-hour window; template messages are created in English.
Office hours are set day by day for each number. A common setup in Johannesburg or Cape Town: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Selling on WhatsApp in South Africa
Retail is dominated by formal chains and shopping centres, with township and informal trade running alongside on a different payment mix. Card is the default and cash is the exception. Scheduled grid interruption is published in advance, which makes it a planning problem rather than a surprise.
Durban
KwaZulu-Natal Province · the busiest port in sub-Saharan Africa
The port drives import and distribution trade year-round while the beachfront fills during domestic holiday periods. The binding constraint is running business-to-business invoicing and seasonal hospitality from one system, through the same grid interruptions as the rest of the country. Durban's economy is built on its port and the import and distribution trade that flows through it, which gives wholesale and business-to-business supply a larger share of local commerce than in Cape Town. Client enquiries from Durban get an owner and a follow-up instead of sitting in someone’s personal chats.
Pretoria
Gauteng Province · South Africa's administrative capital
Government, diplomatic and university activity give dependable weekday demand and a quieter weekend than the coastal cities, with more corporate account billing. Pretoria's trade is anchored by government, diplomatic and university activity, giving it steadier weekday demand and a less seasonal pattern than the coastal cities. Card payment dominates and corporate account billing is more common here than in purely retail markets. Client enquiries from Pretoria get an owner and a follow-up instead of sitting in someone’s personal chats.
Gqeberha (Port Elizabeth)
Eastern Cape Province · a port city and centre of vehicle manufacturing
Vehicle manufacturing and the port provide a large payroll on regular cycles, making demand more predictable than in tourism-led cities. The binding constraint is invoicing and credit terms for industrial customers alongside ordinary walk-in retail. Gqeberha's commerce is tied to vehicle manufacturing and its port, which gives it a substantial wage-earning workforce with regular pay cycles and therefore more predictable retail demand than tourism-led cities. Client enquiries from Gqeberha (Port Elizabeth) get an owner and a follow-up instead of sitting in someone’s personal chats.
Bloemfontein
Free State Province · South Africa's judicial capital and a regional service centre
The city serves a large farming province, so agricultural supply sits beside urban retail and demand tracks the crop and livestock calendar. Judicial and university activity steady the weekdays. The binding constraint is holding both bulk agricultural and unit retail pricing. Client enquiries from Bloemfontein get an owner and a follow-up instead of sitting in someone’s personal chats.
EliteTeQ Inbox in every city of South Africa
- JohannesburgGauteng Province · South Africa's largest city and economic centre
- Cape TownWestern Cape Province · a major tourism, services and technology centre
- DurbanKwaZulu-Natal Province · the busiest port in sub-Saharan Africa
- PretoriaGauteng Province · South Africa's administrative capital
- Gqeberha (Port Elizabeth)Eastern Cape Province · a port city and centre of vehicle manufacturing
- BloemfonteinFree State Province · South Africa's judicial capital and a regional service centre
- East LondonEastern Cape Province · a coastal port and manufacturing city
- PolokwaneLimpopo Province · the commercial centre of Limpopo
- Mbombela (Nelspruit)Mpumalanga Province · a regional centre and gateway to the Kruger National Park
- PietermaritzburgKwaZulu-Natal Province · the provincial capital of KwaZulu-Natal
Reviewed by the EliteTeQ team ·
Questions businesses ask us
Not answered here? A person from our team replies on WhatsApp.
Ask a humanIs there a WhatsApp CRM for marketing agencies in South Africa?
Yes. Marketing agencies teams in South Africa use EliteTeQ Inbox with their own +27 WhatsApp Business number. Staff in Johannesburg, Cape Town or anywhere else answer from their own logins, customers write in English, Afrikaans and isiZulu, and office hours run on Johannesburg time (SAST). Plans start at $29 a month with a 7-day free trial.
Can we manage our clients’ WhatsApp numbers too?
Each workspace is one business. To answer for a client’s own number, set up a workspace for that client; numbers and pages belong to the business that owns them.
Can we connect our agency’s Facebook Page and Instagram?
Yes. Link your Page and Instagram account so DMs and comments land next to WhatsApp.
Do you have a reseller or agency programme?
Message us on WhatsApp and we’ll talk through setting up workspaces for your clients.
Can several staff use the same WhatsApp number?
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
How much does it cost?
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Every marketing agencies enquiry is an opportunity. Don’t let yours get lost in South Africa.
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355