For salons, barbers, nail bars and spas · South Africa
A client asks for a Saturday slot while you are mid-braid. By the time you dry your hands and check the phone, she has booked at the salon down the road.
EliteTeQ Inbox lets your front desk and stylists answer booking requests, prices and Instagram comments from one shared inbox. Every client has an owner, nobody double-books from two phones, and quiet clients get a follow-up. Staff in Johannesburg and Cape Town or anywhere else answer from one +27 business number, with office hours on Johannesburg time (SAST).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
Clients DM our Instagram, WhatsApp the owner, and comment on posts. We miss half of it.
EliteTeQ Inbox
Instagram DMs, comments and WhatsApp arrive in one inbox your whole team can answer.
Two of us confirmed the same Saturday slot to two clients.
EliteTeQ Inbox
Each chat belongs to one person. Notes to each other stay in internal comments.
We don’t answer when we’re closed, so clients book elsewhere.
EliteTeQ Inbox
An away message goes out when you are closed, and a greeting welcomes every new client.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in South Africa write in English, Afrikaans and isiZulu, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
A WhatsApp CRM for salons & spas is a shared inbox and lead pipeline for the messages salons, barbers, nail bars and spas in South Africa get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Asked for a slot, Price sent, Booked), and shows the owner who answered and how fast.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In South Africa | +27 WhatsApp Business numbers, office hours on Johannesburg time (SAST) |
| Languages | Customers write in English, Afrikaans and isiZulu |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
Real screens from our demo workspace, with example data.
Front desk and stylists answer from their own logins, on the salon computer or their phones.
Real screen · demo workspace with example data
Reply to Instagram and Facebook comments publicly or privately, with automatic answers to “price”.
Real screen · demo workspace with example data
Track clients from first question to visit, and keep a stage for clients to rebook later.
Real screen · demo workspace with example data
An example you can set up in Settings → Pipeline stages and rename any time.
No credit card required · Plans from $29/month
No installation and no long training.
Register with your email. The 7-day trial opens every feature, no card needed.
Link your Facebook Page and Instagram. We connect your +27 WhatsApp Business number with you on WhatsApp, on Johannesburg time (SAST), in about 40 minutes.
Add staff with their own logins as Owner, Admin or Agent, whether they work in Johannesburg and Cape Town or from home.
Name the stages after how you work, for example: Asked for a slot → Price sent → Booked → Visited.
Assign chats, follow up hot leads and watch the reports.
No credit card required · Plans from $29/month
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
The same plans for every industry in South Africa, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Johannesburg and Cape Town or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox works for salons, barbers, nail bars and spas in South Africa on your existing +27 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Johannesburg and Cape Town or anywhere else.
South African customers expect a business to answer on WhatsApp the way they message friends. When enquiries come into a branch phone and a manager’s phone, nobody knows who already replied. One shared inbox gives every chat a clear owner.
Customers write in English, Afrikaans, isiZulu and other languages. Your team replies in the customer’s language inside the 24-hour window; template messages are created in English.
Office hours are set day by day for each number. A common setup in Johannesburg or Cape Town: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Retail is dominated by formal chains and shopping centres, with township and informal trade running alongside on a different payment mix. Card is the default and cash is the exception. Scheduled grid interruption is published in advance, which makes it a planning problem rather than a surprise.
Eastern Cape Province · a port city and centre of vehicle manufacturing
Vehicle manufacturing and the port provide a large payroll on regular cycles, making demand more predictable than in tourism-led cities. The binding constraint is invoicing and credit terms for industrial customers alongside ordinary walk-in retail. Gqeberha's commerce is tied to vehicle manufacturing and its port, which gives it a substantial wage-earning workforce with regular pay cycles and therefore more predictable retail demand than tourism-led cities. Booking requests from Gqeberha (Port Elizabeth) reach whoever is on shift, with an away message when you are closed.
Free State Province · South Africa's judicial capital and a regional service centre
The city serves a large farming province, so agricultural supply sits beside urban retail and demand tracks the crop and livestock calendar. Judicial and university activity steady the weekdays. The binding constraint is holding both bulk agricultural and unit retail pricing. Booking requests from Bloemfontein reach whoever is on shift, with an away message when you are closed.
Eastern Cape Province · a coastal port and manufacturing city
A working port and component manufacturing sit alongside a domestic coastal holiday trade, producing steady industrial demand and sharp seasonal peaks. The binding constraint is handling account customers and holiday-season retail without two separate systems. East London combines a working port with vehicle and component manufacturing and a domestic coastal holiday trade, giving it both steady industrial supply demand and seasonal hospitality peaks. Booking requests from East London reach whoever is on shift, with an away message when you are closed.
Limpopo Province · the commercial centre of Limpopo
The city draws shoppers from a wide rural catchment and from cross-border traffic toward Zimbabwe, concentrating demand into month-end and weekends. Cash retains a larger share than the metros. Polokwane is the main retail and service centre for Limpopo, drawing shoppers from a wide rural catchment and from cross-border traffic on the route toward Zimbabwe. Booking requests from Polokwane reach whoever is on shift, with an away message when you are closed.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a humanYes. Salons & spas teams in South Africa use EliteTeQ Inbox with their own +27 WhatsApp Business number. Staff in Johannesburg, Cape Town or anywhere else answer from their own logins, customers write in English, Afrikaans and isiZulu, and office hours run on Johannesburg time (SAST). Plans start at $29 a month with a 7-day free trial.
No. EliteTeQ Inbox doesn’t manage appointments. Confirm the slot in your diary or booking app and track the client as “Booked” on the pipeline.
Yes. It installs on Android and iPhone, and each stylist signs in with their own login.
Yes, as approved WhatsApp templates sent one by one to clients who agreed to hear from you. There are no mass broadcasts.
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355