For estate agents, developers and property managers · South Africa
A buyer messages about the 3-bedroom on your Instagram, asks for the price and location, and waits. By the time someone checks the office phone, they have booked a viewing with another agency.
EliteTeQ Inbox puts every property enquiry from WhatsApp, Facebook and Instagram in one shared inbox. Each buyer or tenant is assigned to an agent, sits on a pipeline from enquiry to viewing to offer, and the ads that brought them are recorded. Staff in Johannesburg and Cape Town or anywhere else answer from one +27 business number, with office hours on Johannesburg time (SAST).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
Already using it? Sign in
Real screen · demo workspace with example data
Our listings go out on Instagram and Facebook, and the questions land on five different agents’ phones.
EliteTeQ Inbox
Comments and DMs on your listings arrive in the same inbox as WhatsApp. Each enquiry is assigned to one agent, automatically or by hand.
A buyer asked for a viewing on Saturday. Nobody confirmed, and they went with another agency.
EliteTeQ Inbox
Every buyer sits on the pipeline. “Viewing requested” is a stage, and the leads waiting for your reply are flagged hot.
When an agent leaves, their buyers and the whole conversation leave with their phone.
EliteTeQ Inbox
Conversations belong to the business, not the agent’s phone. Reassign a buyer with a handover note and the full history stays.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in South Africa write in English, Afrikaans and isiZulu, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
A WhatsApp CRM for real estate is a shared inbox and lead pipeline for the messages estate agents, developers and property managers in South Africa get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example New enquiry, Details sent, Viewing booked), and shows the owner who answered and how fast.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In South Africa | +27 WhatsApp Business numbers, office hours on Johannesburg time (SAST) |
| Languages | Customers write in English, Afrikaans and isiZulu |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
Real screens from our demo workspace, with example data.
WhatsApp, Messenger, Instagram DMs and comments under your listing posts, together. Agents answer from their own logins on a phone or computer.
Real screen · demo workspace with example data
Name the stages after how you sell or let property. Drag a buyer from viewing booked to offer made, and filter by agent to see who is following up.
Real screen · demo workspace with example data
Leads from Click-to-WhatsApp ads arrive with the ad’s name. Reports rank your ads by leads and by clients won.
Real screen · demo workspace with example data
An example you can set up in Settings → Pipeline stages and rename any time.
No credit card required · Plans from $29/month
No installation and no long training.
Register with your email. The 7-day trial opens every feature, no card needed.
Link your Facebook Page and Instagram. We connect your +27 WhatsApp Business number with you on WhatsApp, on Johannesburg time (SAST), in about 40 minutes.
Add staff with their own logins as Owner, Admin or Agent, whether they work in Johannesburg and Cape Town or from home.
Name the stages after how you work, for example: New enquiry → Details sent → Viewing booked → Offer made.
Assign chats, follow up hot leads and watch the reports.
No credit card required · Plans from $29/month
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
The same plans for every industry in South Africa, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Johannesburg and Cape Town or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox works for estate agents, developers and property managers in South Africa on your existing +27 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Johannesburg and Cape Town or anywhere else.
South African customers expect a business to answer on WhatsApp the way they message friends. When enquiries come into a branch phone and a manager’s phone, nobody knows who already replied. One shared inbox gives every chat a clear owner.
Customers write in English, Afrikaans, isiZulu and other languages. Your team replies in the customer’s language inside the 24-hour window; template messages are created in English.
Office hours are set day by day for each number. A common setup in Johannesburg or Cape Town: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Customers in South Africa pay with cards, contactless, EFT, and popular local payment methods, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.
Mpumalanga Province · a regional centre and gateway to the Kruger National Park
Mbombela's trade combines a regional retail and agricultural service role with tourism traffic heading to the Kruger National Park and across the Mozambican border, which raises the share of foreign-currency and card transactions in hospitality. Seasonal visitor peaks sit on top of a steady local base, rewarding systems that scale between quiet and busy periods. Kruger-bound tourism and Mozambican border traffic layer foreign-currency and card spending on top of a steady regional retail base. Real estate enquiries from Mbombela (Nelspruit) land in one shared inbox, so a quote never waits on one person’s phone.
KwaZulu-Natal Province · the provincial capital of KwaZulu-Natal
Pietermaritzburg is an administrative, education and light-manufacturing centre inland from Durban, with steadier year-round demand than the coast and a substantial student population producing term-time swings. Card payment is standard and grid interruptions apply as nationally. Administration, education and light manufacturing give steadier year-round trade than the coast, with a student population driving term-time swings. Real estate enquiries from Pietermaritzburg land in one shared inbox, so a quote never waits on one person’s phone.
Gauteng Province · South Africa's largest city and economic centre
Sandton, the CBD, Rosebank and the southern suburbs behave like separate retail markets spread across a metro too large to service centrally. Real estate enquiries from Johannesburg land in one shared inbox, so a quote never waits on one person’s phone.
Western Cape Province · a major tourism, services and technology centre
Cape Town's retail and hospitality trade has a pronounced summer peak driven by international visitors, which means high card and foreign-currency volumes and staffing that expands and contracts with the season. Restaurants and bars need fast table billing and tab splitting to a degree that inland cities do not. The summer season fills the V&A, the city bowl and the Atlantic seaboard with international visitors, then empties them; staffing doubles and halves with it. Real estate enquiries from Cape Town land in one shared inbox, so a quote never waits on one person’s phone.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a humanYes. Real estate teams in South Africa use EliteTeQ Inbox with their own +27 WhatsApp Business number. Staff in Johannesburg, Cape Town or anywhere else answer from their own logins, customers write in English, Afrikaans and isiZulu, and office hours run on Johannesburg time (SAST). Plans start at $29 a month with a 7-day free trial.
Yes. Every agent signs in with their own login as an Agent, and owners or managers as Admins. Buyers are assigned to one agent at a time, and you can reassign them with a handover note when someone is away.
Yes. Connect several WhatsApp Business numbers in one workspace (Growth includes 2 and Business 3) and give each number its own team of agents.
No. EliteTeQ Inbox doesn’t have a calendar. Teams track viewings as a pipeline stage, such as “Viewing booked”, and agree the time in the chat.
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355