For schools, colleges and training centres · South Africa
During admissions season the school WhatsApp never stops: fees, transport, the intake date, the uniform. One person answers it, parents wait days, and some enrol elsewhere.
EliteTeQ Inbox lets your admissions office, accounts and front desk answer parents and students from one shared inbox. Every applicant is tracked from first question to enrolment, and you can see which enquiries are still waiting. Staff in Johannesburg and Cape Town or anywhere else answer from one +27 business number, with office hours on Johannesburg time (SAST).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
One admissions phone, hundreds of parents in January. Half the questions are the same.
EliteTeQ Inbox
Several staff answer the same school number from their own logins. Waiting chats rise to the top so nobody is missed.
Parents asked about fees, then went quiet. Nobody followed up before the term started.
EliteTeQ Inbox
Each applicant sits on an admissions pipeline: enquiry, visit, application, enrolled. The ones waiting for you are flagged.
Accounts and admissions both answered the same parent, with different fee amounts.
EliteTeQ Inbox
Each chat has one owner. Pass a fee question to accounts with an internal note the parent never sees.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in South Africa write in English, Afrikaans and isiZulu, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
A WhatsApp CRM for schools & education is a shared inbox and lead pipeline for the messages schools, colleges, training centres and tutors in South Africa get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Visit or open day, Application received), and shows the owner who answered and how fast.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In South Africa | +27 WhatsApp Business numbers, office hours on Johannesburg time (SAST) |
| Languages | Customers write in English, Afrikaans and isiZulu |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
Real screens from our demo workspace, with example data.
Your admissions team, accounts and front desk share the school number. Auto-assign shares new enquiries out in turn, so no one person drowns.
Real screen · demo workspace with example data
Track each family from first question to enrolment. Filter by programme or intake with categories, and see who still needs a reply.
Real screen · demo workspace with example data
See enquiries per day, how fast your team replies, the busiest hours, and which ads bring applicants.
Real screen · demo workspace with example data
An example you can set up in Settings → Pipeline stages and rename any time.
No credit card required · Plans from $29/month
No installation and no long training.
Register with your email. The 7-day trial opens every feature, no card needed.
Link your Facebook Page and Instagram. We connect your +27 WhatsApp Business number with you on WhatsApp, on Johannesburg time (SAST), in about 40 minutes.
Add staff with their own logins as Owner, Admin or Agent, whether they work in Johannesburg and Cape Town or from home.
Name the stages after how you work, for example: Enquiry → Visit or open day → Application received → Offer sent.
Assign chats, follow up hot leads and watch the reports.
No credit card required · Plans from $29/month
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
The same plans for every industry in South Africa, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Johannesburg and Cape Town or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox works for schools, colleges, training centres and tutors in South Africa on your existing +27 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Johannesburg and Cape Town or anywhere else.
South African customers expect a business to answer on WhatsApp the way they message friends. When enquiries come into a branch phone and a manager’s phone, nobody knows who already replied. One shared inbox gives every chat a clear owner.
Customers write in English, Afrikaans, isiZulu and other languages. Your team replies in the customer’s language inside the 24-hour window; template messages are created in English.
Office hours are set day by day for each number. A common setup in Johannesburg or Cape Town: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Retail is dominated by formal chains and shopping centres, with township and informal trade running alongside on a different payment mix. Card is the default and cash is the exception. Scheduled grid interruption is published in advance, which makes it a planning problem rather than a surprise.
KwaZulu-Natal Province · the busiest port in sub-Saharan Africa
The port drives import and distribution trade year-round while the beachfront fills during domestic holiday periods. The binding constraint is running business-to-business invoicing and seasonal hospitality from one system, through the same grid interruptions as the rest of the country. Durban's economy is built on its port and the import and distribution trade that flows through it, which gives wholesale and business-to-business supply a larger share of local commerce than in Cape Town. Booking requests from Durban reach whoever is on shift, with an away message when you are closed.
Gauteng Province · South Africa's administrative capital
Government, diplomatic and university activity give dependable weekday demand and a quieter weekend than the coastal cities, with more corporate account billing. Pretoria's trade is anchored by government, diplomatic and university activity, giving it steadier weekday demand and a less seasonal pattern than the coastal cities. Card payment dominates and corporate account billing is more common here than in purely retail markets. Booking requests from Pretoria reach whoever is on shift, with an away message when you are closed.
Eastern Cape Province · a port city and centre of vehicle manufacturing
Vehicle manufacturing and the port provide a large payroll on regular cycles, making demand more predictable than in tourism-led cities. The binding constraint is invoicing and credit terms for industrial customers alongside ordinary walk-in retail. Gqeberha's commerce is tied to vehicle manufacturing and its port, which gives it a substantial wage-earning workforce with regular pay cycles and therefore more predictable retail demand than tourism-led cities. Booking requests from Gqeberha (Port Elizabeth) reach whoever is on shift, with an away message when you are closed.
Free State Province · South Africa's judicial capital and a regional service centre
The city serves a large farming province, so agricultural supply sits beside urban retail and demand tracks the crop and livestock calendar. Judicial and university activity steady the weekdays. The binding constraint is holding both bulk agricultural and unit retail pricing. Booking requests from Bloemfontein reach whoever is on shift, with an away message when you are closed.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a humanYes. Schools & education teams in South Africa use EliteTeQ Inbox with their own +27 WhatsApp Business number. Staff in Johannesburg, Cape Town or anywhere else answer from their own logins, customers write in English, Afrikaans and isiZulu, and office hours run on Johannesburg time (SAST). Plans start at $29 a month with a 7-day free trial.
No. EliteTeQ Inbox doesn’t send broadcasts. You can send an approved WhatsApp template to a parent who agreed to hear from you, one by one. For school-wide announcements, keep using your existing channel.
Yes. Connect several WhatsApp Business numbers in one workspace and give each its own team, or keep one number and pass chats between departments.
Photos and files sent on WhatsApp show in the chat, and anyone on your team with access can see them. Decide which documents you accept over chat, and keep sensitive records in your school system.
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355