Requests routed to the right team
Separate numbers and teams for sales and service, or categories on one number.
- Team per WhatsApp number
- Categories on every chat
- Transfer with a handover note
Real screen · demo workspace with example data
For microfinance, SACCOs, lenders and fintechs · South Africa
Stop leaving customers waiting on WhatsApp.Route every request to the right team.EliteTeQ Inbox for microfinance institutions, SACCOs, lenders and fintechs in South Africa
Customers ask about loan products, account questions and complaints on the same WhatsApp number. One team can’t keep up, and complaints sit beside new sales enquiries.
EliteTeQ Inbox lets your sales, customer service and complaints teams answer from one shared workspace. Each request has an owner, each department can have its own number, and you can see how fast customers get an answer. Staff in Johannesburg and Cape Town or anywhere else answer from one +27 business number, with office hours on Johannesburg time (SAST).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
- Loan and account product questions
- Service requests
- Complaints
- Branch and agent information
Already using it? Sign in
- The ad this customer tapped
- Lead stage, one tap
- Internal comment, never sent
- Time left to reply
Real screen · demo workspace with example data
Sound familiar? What financial services teams in South Africa tell us
Product enquiries and complaints all arrive on one number, and nothing is routed.
EliteTeQ Inbox
Give sales and service their own numbers and teams, or tag chats with categories and pass them on with a note.
We can’t tell how long customers wait for an answer.
EliteTeQ Inbox
Reports show first-reply time, the busiest hours and how each staff member is doing.
Loan enquiries from our ads get answered days later.
EliteTeQ Inbox
Ad leads arrive flagged hot with the ad’s name, and each one is assigned to a loan officer.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
One shared inbox for microfinance institutions, SACCOs, lenders and fintechs in South Africa.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in South Africa write in English, Afrikaans and isiZulu, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
- Loan and account product questions
- Service requests
- Complaints
- Branch and agent information
What is a WhatsApp CRM for financial services?
A WhatsApp CRM for financial services is a shared inbox and lead pipeline for the messages microfinance institutions, SACCOs, lenders and fintechs in South Africa get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Requirements sent, Application started), and shows the owner who answered and how fast.
- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources
EliteTeQ Inbox at a glance
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In South Africa | +27 WhatsApp Business numbers, office hours on Johannesburg time (SAST) |
| Languages | Customers write in English, Afrikaans and isiZulu |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
How financial services teams use EliteTeQ Inbox
Real screens from our demo workspace, with example data.
Loan and product enquiries tracked
Move prospects from enquiry to approved on a pipeline, filtered by officer or product.
- Stages you name yourself
- Hot leads flagged
- Filter by officer
Real screen · demo workspace with example data
Service levels you can see
First-reply times, waiting chats and a team leaderboard, compared with the previous period.
- First-reply time
- Waiting list
- Print or save as PDF
Real screen · demo workspace with example data
A pipeline for financial services
An example you can set up in Settings → Pipeline stages and rename any time.
- Enquiry
- Requirements sent
- Application started
- Under review
- Approved
- Closed
Try It With My Team
No credit card required · Plans from $29/month
Get your team answering in a day
No installation and no long training.
Create your account
Register with your email. The 7-day trial opens every feature, no card needed.
Connect your channels
Link your Facebook Page and Instagram. We connect your +27 WhatsApp Business number with you on WhatsApp, on Johannesburg time (SAST), in about 40 minutes.
Invite your team
Add staff with their own logins as Owner, Admin or Agent, whether they work in Johannesburg and Cape Town or from home.
Set up your pipeline
Name the stages after how you work, for example: Enquiry → Requirements sent → Application started → Under review.
Start answering
Assign chats, follow up hot leads and watch the reports.
Create Your Free Account
No credit card required · Plans from $29/month
More than a shared inbox. A better way to manage your customer relationships.
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
- Designed for teams
- Employees work with their own logins, roles and responsibilities.
- Conversations connected to customers
- Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- Visibility for management
- See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- Grows with your business
- Start with a small team, then add people, numbers and a bigger plan as you grow.
- Easy to get started
- Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.
Simple pricing. No complicated contracts.
The same plans for every industry in South Africa, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
Try Growth free for 7 daysNo card needed · you choose the plan when you pay
Phones and personal chats vs EliteTeQ Inbox
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Johannesburg and Cape Town or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox in South Africa
EliteTeQ Inbox works for microfinance institutions, SACCOs, lenders and fintechs in South Africa on your existing +27 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Johannesburg and Cape Town or anywhere else.
South African customers expect a business to answer on WhatsApp the way they message friends. When enquiries come into a branch phone and a manager’s phone, nobody knows who already replied. One shared inbox gives every chat a clear owner.
Customers write in English, Afrikaans, isiZulu and other languages. Your team replies in the customer’s language inside the 24-hour window; template messages are created in English.
Office hours are set day by day for each number. A common setup in Johannesburg or Cape Town: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Selling on WhatsApp in South Africa
Customers in South Africa pay with cards, contactless, EFT, and popular local payment methods, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.
Johannesburg
Gauteng Province · South Africa's largest city and economic centre
Sandton, the CBD, Rosebank and the southern suburbs behave like separate retail markets spread across a metro too large to service centrally. Enquiries to financial services teams in Johannesburg go to the right desk, with general questions in chat and sensitive details kept out.
Cape Town
Western Cape Province · a major tourism, services and technology centre
Cape Town's retail and hospitality trade has a pronounced summer peak driven by international visitors, which means high card and foreign-currency volumes and staffing that expands and contracts with the season. Restaurants and bars need fast table billing and tab splitting to a degree that inland cities do not. The summer season fills the V&A, the city bowl and the Atlantic seaboard with international visitors, then empties them; staffing doubles and halves with it. Enquiries to financial services teams in Cape Town go to the right desk, with general questions in chat and sensitive details kept out.
Durban
KwaZulu-Natal Province · the busiest port in sub-Saharan Africa
Durban's economy is built on its port and the import and distribution trade that flows through it, which gives wholesale and business-to-business supply a larger share of local commerce than in Cape Town. Domestic holiday seasons produce sharp coastal hospitality peaks. The port drives import and distribution trade year-round while the beachfront fills during domestic holiday periods. Enquiries to financial services teams in Durban go to the right desk, with general questions in chat and sensitive details kept out.
Pretoria
Gauteng Province · South Africa's administrative capital
Pretoria's trade is anchored by government, diplomatic and university activity, giving it steadier weekday demand and a less seasonal pattern than the coastal cities. Card payment dominates and corporate account billing is more common here than in purely retail markets. Government, diplomatic and university activity give dependable weekday demand and a quieter weekend than the coastal cities, with more corporate account billing. Enquiries to financial services teams in Pretoria go to the right desk, with general questions in chat and sensitive details kept out.
EliteTeQ Inbox in every city of South Africa
- JohannesburgGauteng Province · South Africa's largest city and economic centre
- Cape TownWestern Cape Province · a major tourism, services and technology centre
- DurbanKwaZulu-Natal Province · the busiest port in sub-Saharan Africa
- PretoriaGauteng Province · South Africa's administrative capital
- Gqeberha (Port Elizabeth)Eastern Cape Province · a port city and centre of vehicle manufacturing
- BloemfonteinFree State Province · South Africa's judicial capital and a regional service centre
- East LondonEastern Cape Province · a coastal port and manufacturing city
- PolokwaneLimpopo Province · the commercial centre of Limpopo
- Mbombela (Nelspruit)Mpumalanga Province · a regional centre and gateway to the Kruger National Park
- PietermaritzburgKwaZulu-Natal Province · the provincial capital of KwaZulu-Natal
Reviewed by the EliteTeQ team ·
Questions businesses ask us
Not answered here? A person from our team replies on WhatsApp.
Ask a humanIs there a WhatsApp CRM for financial services in South Africa?
Yes. Financial services teams in South Africa use EliteTeQ Inbox with their own +27 WhatsApp Business number. Staff in Johannesburg, Cape Town or anywhere else answer from their own logins, customers write in English, Afrikaans and isiZulu, and office hours run on Johannesburg time (SAST). Plans start at $29 a month with a 7-day free trial.
Does EliteTeQ Inbox meet banking compliance rules?
It is not certified for banking or payment-card regulation. Access tokens are stored encrypted and each person signs in with their own login and role, but you should never collect PINs, passwords or card numbers over chat, and you should check your regulator’s rules before use.
Can it connect to our core banking system?
No ready-made integration. The EliteTeQ API (in early access) lets your developers add contacts, move them through stages and send approved templates.
Can managers see every conversation?
Owners and Admins manage the team and settings, and reports show each staff member’s activity and reply speed.
Can several staff use the same WhatsApp number?
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
How much does it cost?
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Every financial services enquiry is an opportunity. Don’t let yours get lost in South Africa.
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355