Questions & answers · Hong Kong
What owners ask before they switch in Hong Kong
Straight answers on setup, payments, tax, branches, staff and support. 21 questions, no sales talk. If yours isn’t here, a real person answers on WhatsApp.
Getting started
What EliteTeQ is, who it suits and how you get going.
What is EliteTeQ POS?
A cloud point-of-sale and ERP system for shops, supermarkets, restaurants, pharmacies and service businesses in Hong Kong. It keeps stock, sales, purchases, branches, staff and the books in one place, and keeps selling when the internet or power drops.
Is EliteTeQ right for my type of business?
It is built for businesses that hold stock and serve customers at a counter: retail, wholesale, food and drink, pharmacies, beauty and repair counters among them. Each trade has its own page explaining how EliteTeQ handles it, from batches and expiry to sizes, serial numbers and selling by weight.
Find your industry →How does setup work?
Setup is done with you, remotely: we import your product list, set up your branches, staff roles and payment methods, then show your team how to use it before you go live. Most of it happens over WhatsApp, phone and screen-share, so it works anywhere in Hong Kong.
Can you move my data from a notebook, Excel or another POS?
Yes. Send us your product list in a spreadsheet, an export from your current system or even photos of your price list, and we load products, prices and opening stock for you. Your history stays yours.
What hardware do I need?
You can start on the computer, tablet or phone you already have. Most shops add a receipt printer and a barcode scanner; we tell you what suits your counter before you buy anything.
Can I see it before I pay?
Yes. Book a free demo and we walk you through EliteTeQ with your own products and your own way of working, not a generic slideshow.
Payments, tax and pricing in Hong Kong
How it works with HKD, local payments and IRD.
Can customers pay with Octopus?
Yes. EliteTeQ records Octopus, card and cash against each sale, so every payment method is accounted for and reconciles at closing. In Hong Kong that covers how customers actually pay: Octopus, FPS, PayMe, AlipayHK, cards and cash.
Is there VAT at the till in Hong Kong?
Hong Kong has no VAT or sales tax at the till, so EliteTeQ keeps clean sales, payment and stock records instead, ready for your accountant and for any audit.
Does it work in HKD?
Yes. Prices, receipts, reports and the books all run in HKD (HK$).
How much does EliteTeQ cost in Hong Kong?
EliteTeQ starts from USD 499 per year and scales with your branches, products and users. Setup and importing your product list are free.
Running the business
Stock, branches, staff, reports and the books.
What happens when the internet or power goes off?
You keep selling. EliteTeQ works offline and syncs every sale to the cloud when the connection comes back, which matters in Hong Kong, where businesses need to reconcile Octopus, FPS and wallet payments with stock at high-footfall speed.
Can I run several branches and warehouses?
Yes. Every branch and warehouse keeps its own live stock, stock transfers between them are confirmed on arrival, and you see sales and profit for each branch, or all of them, from your phone.
How do I stop staff theft and till shortages?
Every sale is made under a staff login, roles limit who can discount, refund or see costs, and an audit log records who changed what. Each cashier closes their own shift, so a shortage is a fact, not an argument.
Does it track expiry, batches and serial numbers?
Yes. Batch and expiry tracking for pharmacies, food and cosmetics, serial and IMEI numbers for phones and electronics, and damages recorded when they happen, so losses are explained instead of guessed.
Does it do accounting and HR too?
Yes. Accounting and HRM sit in the same system as the till, so sales, purchases, returns and staff records feed the books without retyping.
Accounting, HR and ERP →Can I message customers and suppliers on WhatsApp?
Yes. Send receipts, orders and reminders on WhatsApp straight from EliteTeQ, where your customers and suppliers already are.
What reports will I get?
Sales, profit and margin by product, branch and staff member, product movement (what sells, what sits and where stock went), low-stock alerts, and purchase and return records by supplier.
Support, data and trust
Who helps you, and what happens to your data.
How does support work in Hong Kong?
Support is a real person on WhatsApp and phone, not a ticket queue. Setup, training and day-to-day help are done remotely for businesses anywhere in Hong Kong, with prices, payments and tax records set up for Hong Kong.
Who owns my data?
You do. Export your products, sales and records whenever you like; we will never hold your data hostage to keep you.
Is my data safe?
Your records live in the cloud rather than on one machine in the shop, so a broken or stolen computer does not take your business history with it. Each staff member only sees what their role allows.
Is EliteTeQ available in Hong Kong Island, Kowloon, New Territories and other cities?
Yes. EliteTeQ is set up remotely for businesses anywhere in Hong Kong, including Hong Kong Island, Kowloon, New Territories, Mong Kok, Causeway Bay.
Still have a question?
Send it on WhatsApp. A real person who knows the product answers, and can show you the answer with your own products.
Ask on WhatsApp →What do businesses in Hong Kong ask most about EliteTeQ POS?
Most questions are about price, offline selling, tax and payments. In short: EliteTeQ POS starts from USD 499 per year, works fully offline, keeps tax records for IRD and records Octopus, card and cash on each sale.
- Price: from USD 499 per year, with a free demo
- Offline: yes, sales sync when you reconnect
- Tax: sales and tax reports ready to file with IRD
- Payments: Octopus, card and cash on one sale
- Branches: stock and profit for every branch