For travel agents and tour operators · Malaysia
A family asks for a holiday quote on WhatsApp. You send it, they say they will discuss it, and three weeks later they book with an agency that followed up.
EliteTeQ Inbox brings every trip enquiry from WhatsApp, Facebook and Instagram into one shared inbox. Each traveller is assigned to a consultant and tracked from enquiry to quote to booking, and you see which ads bring travellers. Staff in Kuala Lumpur and Penang or anywhere else answer from one +60 business number, with office hours on Kuala Lumpur time (MYT).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
Already using it? Sign in
Real screen · demo workspace with example data
We send quotes and never hear back. Nobody remembers who to chase.
EliteTeQ Inbox
Every traveller is on a pipeline. “Quote sent” is a stage, and the ones waiting for you are flagged hot.
Our holiday ads bring hundreds of chats, and the consultants fight over who answers.
EliteTeQ Inbox
Auto-assign shares new chats out to consultants in turn, and each chat has one owner.
Customers write on Instagram, Facebook and WhatsApp, and we answer from three phones.
EliteTeQ Inbox
All three channels arrive in one inbox, answered by the same team with their own logins.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in Malaysia write in Malay, English, Mandarin and Tamil, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
A WhatsApp CRM for travel & tours is a shared inbox and lead pipeline for the messages travel agents, tour operators and safari companies in Malaysia get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Quote sent, Deciding), and shows the owner who answered and how fast.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Malaysia | +60 WhatsApp Business numbers, office hours on Kuala Lumpur time (MYT) |
| Languages | Customers write in Malay, English, Mandarin and Tamil |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
Real screens from our demo workspace, with example data.
Consultants answer from their own logins on a computer or phone. Pass a traveller to a colleague with a handover note.
Real screen · demo workspace with example data
Move each traveller from quote to deposit to booked. Filter by consultant or destination category.
Real screen · demo workspace with example data
Leads from Click-to-WhatsApp ads carry the ad’s name, and reports rank ads by leads and bookings.
Real screen · demo workspace with example data
An example you can set up in Settings → Pipeline stages and rename any time.
No credit card required · Plans from $29/month
No installation and no long training.
Register with your email. The 7-day trial opens every feature, no card needed.
Link your Facebook Page and Instagram. We connect your +60 WhatsApp Business number with you on WhatsApp, on Kuala Lumpur time (MYT), in about 40 minutes.
Add staff with their own logins as Owner, Admin or Agent, whether they work in Kuala Lumpur and Penang or from home.
Name the stages after how you work, for example: Enquiry → Quote sent → Deciding → Deposit paid.
Assign chats, follow up hot leads and watch the reports.
No credit card required · Plans from $29/month
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
The same plans for every industry in Malaysia, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Kuala Lumpur and Penang or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox works for travel agents, tour operators and safari companies in Malaysia on your existing +60 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Kuala Lumpur and Penang or anywhere else.
Malaysian customers often order and ask through WhatsApp, from Kuala Lumpur to Penang. EliteTeQ Inbox keeps those chats in one shared list with a clear owner for each.
Customers in Malaysia write in Malay, English, Mandarin and Tamil. Your team replies in the customer’s language inside the 24-hour window; template messages are created in English.
Office hours are set day by day for each number, so Friday prayers or a different weekend in some states fit too. Customers who write while you are closed get your away message, at most once every 12 hours.
Customers move freely between cash, cards, DuitNow QR and e-wallets, and many operators run outlets in more than one state.
Penang · a northern Malaysian state known for manufacturing, trade and food tourism
A strong food and tourism trade around George Town sits alongside a manufacturing workforce, so busy periods bring many small, fast sales. Penang combines an electronics manufacturing base with a busy food and tourism trade centred on George Town, so demand mixes steady local spending with visitor peaks. Hawker-style food businesses and small retailers handle many small sales quickly, with QR and e-wallet payments now common alongside cash. Booking requests from Penang reach whoever is on shift, with an away message when you are closed.
Johor · a southern Malaysian city on the border with Singapore
Cross-border shoppers from Singapore create sharp weekend peaks in retail and food. Johor Bahru sits across the causeway from Singapore, so cross-border shoppers and weekend visitor peaks shape retail and food demand. Booking requests from Johor Bahru reach whoever is on shift, with an away message when you are closed.
Perak · the capital of Perak and a regional trade centre
Family-run retail, wholesale and food businesses are common, with weekend visitors drawn by the food scene. The binding constraint is replacing cash books with records the owner can check from anywhere. Ipoh is Perak's state capital and a regional centre for retail, wholesale and food businesses, with a well-known café and food scene that draws domestic visitors at weekends. Booking requests from Ipoh reach whoever is on shift, with an away message when you are closed.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a humanYes. Travel & tours teams in Malaysia use EliteTeQ Inbox with their own +60 WhatsApp Business number. Staff in Kuala Lumpur, Penang or anywhere else answer from their own logins, customers write in Malay, English, Mandarin and Tamil, and office hours run on Kuala Lumpur time (MYT). Plans start at $29 a month with a 7-day free trial.
Yes, with approved WhatsApp templates sent to the traveller. Within 24 hours of their last message, you can reply freely at no Meta charge.
No ready-made integration. The EliteTeQ API (in early access) lets a developer add leads and send template messages from your own system.
Yes. Connect several WhatsApp Business numbers in one workspace and give each its own team.
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355