The screen is on the shelf when the job needs it
Parts counted live by phone model in every branch, so a same-day screen swap stays same-day.
How stock control works →Phone Repair Shops POS · Malaysia
Best POS Software for Phone Repair Shops in Malaysia
Know whose phone is whose on a full bench, prove what state it came in, have the right screen or battery for the model on the shelf, and quote every repair at the same fair price.
Made for phone repair shops in Malaysia: DuitNow, card and cash on every sale, MYR pricing and records ready for RMCD.
- IMEI & condition at intake
- Received → ready → collected
- A technician on every job
- Screens & batteries by model
- Set prices for common repairs
- Repair history on the IMEI
job 2215
Job 2215 · Phone A14 Peter M. · cracked screen, touch works
StatusReady to collectTechnicianBrianCondition at intakeBack cover scratchedPartA14 screen · from stock
Illustration · example data
Free setup & product importKeeps selling offlineMYR pricing · DuitNow recordedA real person on WhatsApp
What is the best POS software for phone repair shops in Malaysia?
EliteTeQ is a strong choice for phone repair shops in Malaysia that need a job card for every handset at intake with its IMEI and condition, each job tracked from received to ready to collected, a technician on every job, screens, batteries and charging ports stocked by phone model and deducted against the repair, set prices for common repairs and the customer's repair history on file, with an offline mode that keeps booking in and billing when the network drops. It records DuitNow, card and cash against each sale and keeps sales records ready for RMCD.
- Ties every handset on the bench to a job card and its IMEI
- Records the condition at intake, so disputes end with proof
- Keeps screens, batteries and ports counted by phone model
- Gives every technician the same price for the same repair
Everything EliteTeQ does for a phone repair shop
The full list, in one system: what is built for your trade, and everything that keeps stock, money and staff under control.
Built for phone repair shops
- IMEI & condition at intake
- Received → ready → collected
- A technician on every job
- Parts by phone model
- Set repair prices
- Repair history on the IMEI
- Customers told on WhatsApp
- Turnaround & margin reports
Stock, warehouses & branches
- Live stock in every shop, warehouse and branch
- Multiple warehouses and branches in one system
- Stock transfers, confirmed on arrival
- Damages and write-offs recorded with a reason
- Low-stock alerts and barcode scanning
Buying & selling
- Purchases recorded against what arrived
- Purchase returns to suppliers
- Fast sales at the counter, on any device
- Sales returns recorded properly
- DuitNow, card and cash recorded on each sale
- Receipts and sales records kept for RMCD
Staff, roles & control
- Multiple users, each with their own login
- Roles and permissions that limit what each user sees and does
- Audit logs of who changed what, and when
- Sales by staff member and shift
- HRM: staff records in the same system
Product movement
- A movement history for every product
- Every purchase, sale, transfer, return and write-off, in order
- Trace exactly where missing stock went
- Movement by branch, warehouse and date range
- Fast movers and slow movers at a glance
- Know what to reorder and what to stop buying
Accounting, WhatsApp & cloud
- Accounting in the same system as the till
- Profit and margin by product and branch
- WhatsApp to customers and suppliers
- Keeps selling offline when the internet or power drops
- Cloud-based: syncs automatically, every branch on your phone
- Your records in the cloud, not on one shop computer
- Whose phone is this?
- Every handset gets a job card at intake with the customer, fault and status, so a full bench never turns into a pile of sticky notes.
- “The screen was fine when I left it”?
- The IMEI or serial and the condition are logged at check-in, so you settle “that is not my phone” with a record, not an argument.
- The screen you need is gone?
- Screens, batteries, ports and chips are stocked by phone model and deducted as jobs complete, with low-stock alerts before the last one goes.
- Every tech quoting a different price?
- Set prices for common repairs sit in one shared list that every technician and branch quotes from, by brand where you need it.
- “Is my phone ready?” all day?
- Each job’s status is on its card, so anyone at the counter can answer, and the customer gets a WhatsApp message when it is ready.
- Busy, but which repairs pay?
- Reports on repair volume, turnaround, margin by repair type and jobs per technician show what really carries the shop.
Know your repair shop in real time
Everything a phone repair shop owner checks in a day, on one screen.
Today · all branches
Sales todayRM1,62138 sales · Main 23 · Branch 2 15
Phones booked in21Screens lead the day
Ready to collect9WhatsApp sent
Waiting for parts2On supplier order
Top repairs
Jobs by technician
Brian Main · screens12
Grace Main · boards11
Amina Branch 215
- Check today's takingsBy branch and technician
- Find a customer’s phoneSearch by job number, name or IMEI
- See every job’s statusReceived, diagnosing, waiting, ready, collected
- See who is fixing whatJobs by technician
- Check parts for a modelScreens, batteries and ports by model
- See what is waiting for a partJobs waiting for parts
- Check a past repairRepair history on the IMEI
- Know which repairs payMargin by repair type
Everything a phone repair shop runs on
01 / 04
From the counter to the customer’s hand
IMEI & condition at intake
Customer, phone, IMEI or serial, fault and condition recorded at the counter, for walk-ins and booked repairs.
Received → ready → collected
Each job’s status tracked on its card until the customer takes the phone home.
02 / 04
Every phone on the bench has a name on it
A technician on every job
Every phone on the bench has one technician’s name on it.
Customers told on WhatsApp
Quotes and the ready-to-collect message sent on WhatsApp, so customers stop calling.
03 / 04
The part and the price come from the job
Parts by phone model
Screens, batteries, charging ports and chips stocked by model and deducted against the job.
Set repair prices
Fixed prices for common repairs, by brand where needed, shared by every technician and branch.
04 / 04
Know which repairs carry the shop
Repair history on the IMEI
The work done, parts used and technician kept on the phone and the customer.
Turnaround & margin reports
Repair volume, turnaround, margin by repair type and jobs per technician.
Is EliteTeQ the right POS for your repair shop?
- Phone repair shops
- Screen replacement counters
- Repair counters inside phone shops
- Tablet repair shops
- Board-level repair technicians
- Walk-in repair kiosks
- Multi-technician repair centres
- Multi-branch repair businesses
From a cracked screen to a dead charging port
Screens / Batteries / Charging ports / Back glass / Cameras / Speakers / Chips & ICs / Flex cables / Screen protectors / Cases
What EliteTeQ gives back to your repair shop
Every part of EliteTeQ, described by what it does for a phone repair shop.
Bad parts go back, not into a customer’s phone
Screens and batteries are received as they arrive, and a faulty part goes back off the supplier’s bill.
Reordering without overstocking →One bill for the repair and the extras
The job card becomes the bill on collection, with a screen protector or case added, and a refunded part goes back into stock.
The sales reports worth running →A screen cracked on the bench is on record
A part broken during fitting is written off with a reason, so stock and job costs stay true.
Where lost stock really goes →Parts go where the phones are
Send the A14 screen from the main shop to the branch that has the job, with both counts right.
Running several branches and stores →Technicians repair, you set the prices
Technicians update their jobs and log parts, while prices, discounts and costs stay with the roles you choose.
Fair rules that stop till fraud →Every phone has a name and a time
Each intake, status change, part used and discount is tied to a login, so a missing phone or part is traced, not argued over.
Catching shrinkage early →Customers stop calling to ask
Send the quote and the ready-to-collect message on WhatsApp, so phones leave the shelf and the bench clears.
Know where every part went
Received, transferred, fitted on a job, returned or written off: the full history of every screen and battery.
Reading stock turnover →Books that keep up with the bench
Repairs, parts and expenses post to your accounts as each job is billed, branch by branch.
Accounting and ERP in one system →Your technicians in the same system
Staff records, roles and jobs per technician sit next to your parts and takings.
Staff, payroll and branches →Your business in your pocket, online or off
Check every branch from your phone, and keep booking in and billing when the network drops. Everything syncs when it returns.
Cloud vs traditional POS →Still running your repair shop on sticky notes?
The notebook & spreadsheet way
- A sticky note on each phone
- Their word against yours on condition
- Customers calling to ask if it is ready
- Out of the screen for that model
- Every tech quoting a different price
- No record of the last repair
- No idea which repairs pay
The EliteTeQ way
- A job card with the IMEI at intake
- Condition logged at check-in
- Status on the card, WhatsApp when ready
- Parts by model with low-stock alerts
- Set prices for common repairs
- Repair history on the IMEI
- Margin by repair type and technician
Stop guessing. Start knowing.
Phone repair POS software in Malaysia
Built for Malaysian businesses with SST-ready sales records, Ringgit (RM) pricing, DuitNow QR and e-wallet payments recorded against each sale, and stock tracked across outlets in different states.
Customers move freely between cash, cards, DuitNow QR and e-wallets, and many operators run outlets in more than one state. Sales and service tax (SST) is administered by the Royal Malaysian Customs Department, while e-invoicing through LHDN MyInvois is being phased in by business size.
A day in a phone repair shop on EliteTeQ
An illustrative day, not a customer story.
Before opening, you check the phones ready to collect, the jobs waiting for parts and who is on which repair, on your phone.
A walk-in customer brings a Phone A14 with a cracked screen. The job card records the IMEI, the fault and a scratched back cover.
The technician takes an A14 screen from stock. It is deducted against the job, and a low-stock alert flags the last one.
A booked customer arrives with a phone that will not charge. Its IMEI shows a battery replaced here before.
The A14 is tested and ready. The status moves on, and the customer gets a WhatsApp message to collect it.
Closing. Cash, DuitNow and card reconcile against the day's repairs and part sales.
At home, you see the day’s takings, jobs per technician and which repairs are still waiting for parts.
Up and running in three steps
- 1
Send us your price list, parts and technicians
Your prices for common repairs, your parts by phone model and your technicians, from a spreadsheet or a notebook.
- 2
We set up the shop for free
We load your repairs and prices, your screens, batteries and ports by model, your branches and each technician’s login.
- 3
Book in, repair, hand over
One short training session, then every phone, part and payment is tracked from the very first job, online or offline.
Simple pricing
From USD 499 per year
No setup fee. Your product list imported for you.
Every plan includes
- POS and parts stock software
- Job cards with IMEI and condition
- Jobs assigned to technicians
- Parts by phone model
- Free setup and price list import
- Support from a real person on WhatsApp
Questions owners ask us
Not answered here? A real person replies on WhatsApp.
What POS system is best for phone repair in Malaysia?
The best fit in Malaysia is POS software that runs your bench and parts, not just payments. EliteTeQ opens a job card with the IMEI and condition for every phone, tracks it to collection, assigns a technician, deducts parts by model against the job, quotes from set prices, prices in MYR and keeps working offline. It records DuitNow, card and cash against each sale and keeps sales records ready for RMCD.
Can the POS track phones by IMEI?
Yes. The IMEI or serial is logged at check-in, so every job is tied to the exact handset, and you can pull up its repair history later.
Can I record the phone’s condition at intake?
Yes. The condition is noted on the job card when the phone comes in, so a dispute about a scratch or a crack is settled with the record.
Does it handle walk-in and booked repairs?
Yes. Walk-ins are opened as job cards on the spot, and booked repairs sit in the same list, so the bench works from one place.
Can I manage screens and batteries by phone model?
Yes. Screens, batteries, charging ports and chips are stocked by model and deducted against the job they were fitted on, with low-stock alerts.
Can I set fixed prices for common repairs?
Yes. Screen replacements, battery swaps and charging port fixes can each have a set price, by brand where needed, shared by every technician and branch.
Can I assign jobs to technicians?
Yes. Each job has a technician, and reports show repair volume, turnaround and jobs per technician.
Can customers pay with DuitNow?
Yes. EliteTeQ records DuitNow, card and cash against each sale, so every payment method is accounted for and reconciles at closing.
Can I run more than one repair shop?
Yes. Each branch has its own jobs and parts stock. Move parts between branches with a transfer, and compare branches side by side.
Does it work offline?
Yes. The counter keeps logging phones, updating jobs and taking payment when the internet or power drops, and everything syncs when the connection returns.
Can I see which repairs are profitable?
Yes. Reports show margin by repair type, with the cost of the parts used on each job included, alongside turnaround and jobs per technician.
Is there support for phone repair shops in Malaysia?
Yes. Setup, product import, staff training and day-to-day support for businesses in Malaysia are done remotely, over WhatsApp, phone and screen-share, so you talk to a real person without waiting for a visit. Prices, payments and tax records are set up for Malaysia.
How much does phone repair POS software cost in Malaysia?
EliteTeQ starts from USD 499 per year and scales with your branches, products and users. Setup and importing your product list are free.
Stop guessing. Start knowing.
Bring your repair price list to a free demo and see EliteTeQ running a phone repair shop like yours in Malaysia.
Other industries you might be interested in
Trades close to yours in Malaysia, each with the problem it sorts out first.
- Repair and service countersElectronics Repair POSDevices stacked everywhere with no system?A job card for every device
- Phones and electronicsMobile Phone Shops POSA phone missing and nobody knows when?Every handset by IMEI
- Phones and electronicsPhone Accessories POSStock not adding up?Inventory management
- Phones and electronicsComputer Stores POSTwo laptops, same model, wrong one sold?Laptops & desktops by spec
- Repair and service countersPet Grooming POSA matted coat that takes twice as long?Pricing by size, breed & coat
- Repair and service countersLaundry Dry Cleaning POSA suit the customer swears they dropped off?Itemised drop-off tickets
Tax and compliance facts for phone repair shops in Malaysia
EliteTeQ POS calculates tax on every sale and keeps the records you file, and records DuitNow QR, Touch 'n Go eWallet, GrabPay, cards and cash against each sale.
Related guides for Malaysia
- Tax-compliant POS in Malaysia
- How customers pay in Malaysia
- Inventory and stock control
- How to choose a POS in Malaysia
- EliteTeQ vs Lightspeed POS
- EliteTeQ vs Square POS
- POS glossary: Salon, spa and service terms
Reviewed by the EliteTeQ team.
· Phone Repair Shops POS in Malaysia