For travel agents and tour operators · Nigeria
A family asks for a holiday quote on WhatsApp. You send it, they say they will discuss it, and three weeks later they book with an agency that followed up.
EliteTeQ Inbox brings every trip enquiry from WhatsApp, Facebook and Instagram into one shared inbox. Each traveller is assigned to a consultant and tracked from enquiry to quote to booking, and you see which ads bring travellers. Staff in Lagos and Abuja or anywhere else answer from one +234 business number, with office hours on Lagos time (WAT).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
We send quotes and never hear back. Nobody remembers who to chase.
EliteTeQ Inbox
Every traveller is on a pipeline. “Quote sent” is a stage, and the ones waiting for you are flagged hot.
Our holiday ads bring hundreds of chats, and the consultants fight over who answers.
EliteTeQ Inbox
Auto-assign shares new chats out to consultants in turn, and each chat has one owner.
Customers write on Instagram, Facebook and WhatsApp, and we answer from three phones.
EliteTeQ Inbox
All three channels arrive in one inbox, answered by the same team with their own logins.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in Nigeria write in English, Pidgin, Yoruba, Hausa and Igbo, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
A WhatsApp CRM for travel & tours is a shared inbox and lead pipeline for the messages travel agents, tour operators and safari companies in Nigeria get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Quote sent, Deciding), and shows the owner who answered and how fast.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Nigeria | +234 WhatsApp Business numbers, office hours on Lagos time (WAT) |
| Languages | Customers write in English, Pidgin, Yoruba, Hausa and Igbo |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
Real screens from our demo workspace, with example data.
Consultants answer from their own logins on a computer or phone. Pass a traveller to a colleague with a handover note.
Real screen · demo workspace with example data
Move each traveller from quote to deposit to booked. Filter by consultant or destination category.
Real screen · demo workspace with example data
Leads from Click-to-WhatsApp ads carry the ad’s name, and reports rank ads by leads and bookings.
Real screen · demo workspace with example data
An example you can set up in Settings → Pipeline stages and rename any time.
No credit card required · Plans from $29/month
No installation and no long training.
Register with your email. The 7-day trial opens every feature, no card needed.
Link your Facebook Page and Instagram. We connect your +234 WhatsApp Business number with you on WhatsApp, on Lagos time (WAT), in about 40 minutes.
Add staff with their own logins as Owner, Admin or Agent, whether they work in Lagos and Abuja or from home.
Name the stages after how you work, for example: Enquiry → Quote sent → Deciding → Deposit paid.
Assign chats, follow up hot leads and watch the reports.
No credit card required · Plans from $29/month
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
The same plans for every industry in Nigeria, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Lagos and Abuja or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox works for travel agents, tour operators and safari companies in Nigeria on your existing +234 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Lagos and Abuja or anywhere else.
In Nigeria, a lot of buying starts as a WhatsApp or Instagram message: a price check, a “is this available?”, a photo of a product. When one phone is shared between staff, those enquiries get lost overnight. EliteTeQ Inbox puts them in one list that the whole team can see, from Lagos to Kano.
Customers write in English, Pidgin, Yoruba, Hausa or Igbo, often mixed in one chat. Your team answers the way the customer writes; template messages are created in English.
Office hours are set day by day for each number. A common setup in Lagos or Abuja: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Commerce is concentrated in Lagos, the southeast trading cities and the northern market hubs, each with its own pricing culture. Instant transfer displaced cash faster than most markets, and agent networks fill the gap where branches do not reach. Power interruption is a daily operating assumption, not an incident.
Enugu State · a southeastern administrative and commercial centre
Independence Layout and New Haven carry the newer restaurant and retail trade while the older commercial areas stay conventional. Demand is steadier across the week than in the trading cities nearby. Enugu functions as an administrative and service centre for the southeast, with a growing hospitality and restaurant trade alongside conventional retail. Booking requests from Enugu reach whoever is on shift, with an away message when you are closed.
Kaduna State · a northern industrial and administrative centre
The city supplies smaller towns across the state, so wholesale and retail run through the same premises. Being on the Abuja–north corridor gives steady transit trade. Kaduna combines light industry, agricultural processing and a significant administrative presence, and sits on the main road and rail corridor between Abuja and the north. Booking requests from Kaduna reach whoever is on shift, with an away message when you are closed.
Lagos State · Nigeria's commercial capital and busiest port city
Trade concentrates on Lagos Island and Ikeja for wholesale and on the Lekki–Victoria Island corridor for higher-basket retail, and the two behave like separate markets. Weekday peaks track the commute; weekends belong to the island malls. Lagos concentrates more retail and hospitality trade than anywhere else in West Africa, split between the mainland trading districts around Idumota, Balogun and Computer Village in Ikeja, and the newer island retail corridors of Victoria Island and Lekki. Booking requests from Lagos reach whoever is on shift, with an away message when you are closed.
Federal Capital Territory · Nigeria's administrative capital
Business clusters in Wuse, Garki and Maitama on weekdays and thins sharply at weekends when much of the salaried population travels. The satellite districts run on a different rhythm and a heavier cash mix. The binding constraint is that a single owner typically runs one strong outlet plus weaker satellites, so the question is always which branch is quietly losing money. Booking requests from Abuja reach whoever is on shift, with an away message when you are closed.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a humanYes. Travel & tours teams in Nigeria use EliteTeQ Inbox with their own +234 WhatsApp Business number. Staff in Lagos, Abuja or anywhere else answer from their own logins, customers write in English, Pidgin, Yoruba, Hausa and Igbo, and office hours run on Lagos time (WAT). Plans start at $29 a month with a 7-day free trial.
Yes, with approved WhatsApp templates sent to the traveller. Within 24 hours of their last message, you can reply freely at no Meta charge.
No ready-made integration. The EliteTeQ API (in early access) lets a developer add leads and send template messages from your own system.
Yes. Connect several WhatsApp Business numbers in one workspace and give each its own team.
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355