For hotels, lodges and guest houses · Nigeria
A guest asks about a room for the weekend at 11pm. Reception is checking someone in, the night shift doesn’t have the sales phone, and by morning the guest has booked elsewhere.
EliteTeQ Inbox lets reception, reservations, events and the restaurant answer guests from one shared inbox. Every booking enquiry has an owner, waiting guests rise to the top, and conference or wedding enquiries are tracked to a deposit. Staff in Lagos and Abuja or anywhere else answer from one +234 business number, with office hours on Lagos time (WAT).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
The reservations phone stays with one person. Night shift can’t see the messages.
EliteTeQ Inbox
Everyone on shift answers the same number from their own login, on a computer at the desk or on a phone.
We quoted a conference package and never followed up.
EliteTeQ Inbox
Event enquiries sit on a pipeline from enquiry to deposit, and the ones waiting for you are flagged hot.
Guests ask the same questions in Instagram comments every day.
EliteTeQ Inbox
Comments arrive next to your chats, and automatic replies answer keywords like “price” or “location”.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in Nigeria write in English, Pidgin, Yoruba, Hausa and Igbo, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
A WhatsApp CRM for hotels is a shared inbox and lead pipeline for the messages hotels, lodges, guest houses and serviced apartments in Nigeria get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Rate sent, Provisional booking), and shows the owner who answered and how fast.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Nigeria | +234 WhatsApp Business numbers, office hours on Lagos time (WAT) |
| Languages | Customers write in English, Pidgin, Yoruba, Hausa and Igbo |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
Real screens from our demo workspace, with example data.
Give each department its own number and team, or one number with chats passed between desks.
Real screen · demo workspace with example data
Track weddings, conferences and group bookings from enquiry to deposit, filtered by the person handling them.
Real screen · demo workspace with example data
Reports show enquiries per day, first-reply times and the busiest hours, so you can staff the desk.
Real screen · demo workspace with example data
An example you can set up in Settings → Pipeline stages and rename any time.
No credit card required · Plans from $29/month
No installation and no long training.
Register with your email. The 7-day trial opens every feature, no card needed.
Link your Facebook Page and Instagram. We connect your +234 WhatsApp Business number with you on WhatsApp, on Lagos time (WAT), in about 40 minutes.
Add staff with their own logins as Owner, Admin or Agent, whether they work in Lagos and Abuja or from home.
Name the stages after how you work, for example: Enquiry → Rate sent → Provisional booking → Deposit paid.
Assign chats, follow up hot leads and watch the reports.
No credit card required · Plans from $29/month
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
The same plans for every industry in Nigeria, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Lagos and Abuja or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox works for hotels, lodges, guest houses and serviced apartments in Nigeria on your existing +234 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Lagos and Abuja or anywhere else.
In Nigeria, a lot of buying starts as a WhatsApp or Instagram message: a price check, a “is this available?”, a photo of a product. When one phone is shared between staff, those enquiries get lost overnight. EliteTeQ Inbox puts them in one list that the whole team can see, from Lagos to Kano.
Customers write in English, Pidgin, Yoruba, Hausa or Igbo, often mixed in one chat. Your team answers the way the customer writes; template messages are created in English.
Office hours are set day by day for each number. A common setup in Lagos or Abuja: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Customers in Nigeria pay with instant bank transfer on the NIBSS rails, cards on Verve and Interswitch, USSD, and agent-network wallets including OPay, PalmPay and Moniepoint, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.
Kano State · the commercial hub of northern Nigeria
Kano is northern Nigeria's trading centre, with a long-established merchant economy around textiles, leather, grain and general goods, and trade routes running north toward the Sahel. Cash and agency banking remain heavily used alongside transfers, and business hours and trading peaks follow prayer times and market days rather than a uniform weekday pattern. Trade turns on market days and prayer times rather than a uniform nine-to-five, and the old city trading quarters set the pace for the whole market. Booking requests from Kano reach whoever is on shift, with an away message when you are closed.
Oyo State · a major southwestern commercial and university city
Ibadan combines one of Nigeria's largest urban markets with a substantial student and academic population, which produces two quite different trading patterns in the same city: high-volume, low-margin market trade around Bodija and Dugbe, and term-driven demand around the university corridor. Bodija and Dugbe carry the high-volume market trade while the university corridor runs on the academic calendar, so one city holds two unrelated demand curves. Many owners operate three or four small shops rather than one large one. Booking requests from Ibadan reach whoever is on shift, with an away message when you are closed.
Rivers State · the centre of Nigeria's oil and gas industry
Port Harcourt's retail and hospitality trade is tied to the oil and gas economy and the contractor and expatriate spending that comes with it, which makes demand more cyclical than in Lagos or Ibadan and raises the share of card and corporate account payments. Businesses serving industry clients often need to issue proper invoices and track credit accounts rather than only ring up walk-in sales. Demand follows contractor cycles and corporate accounts more than walk-in footfall, and the expatriate-facing venues trade on a different basket entirely. Booking requests from Port Harcourt reach whoever is on shift, with an away message when you are closed.
Anambra State · one of West Africa's largest market and distribution centres
Onitsha is a distribution city first and a retail city second: goods arrive, are broken into smaller lots and move on across the southeast and beyond. That makes wholesale pricing tiers, fast repeat-customer lookup and accurate supplier and credit tracking the core requirements, rather than table service or loyalty features. The main market sets prices for a wide swathe of the southeast, and goods arrive in bulk before being broken down and moved on within days. Booking requests from Onitsha reach whoever is on shift, with an away message when you are closed.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a humanYes. Hotels teams in Nigeria use EliteTeQ Inbox with their own +234 WhatsApp Business number. Staff in Lagos, Abuja or anywhere else answer from their own logins, customers write in English, Pidgin, Yoruba, Hausa and Igbo, and office hours run on Lagos time (WAT). Plans start at $29 a month with a 7-day free trial.
No. EliteTeQ Inbox doesn’t manage room inventory. Your team confirms bookings in your own system and tracks the guest conversation in the inbox.
Yes. Connect several WhatsApp Business numbers in one workspace, each with its own team.
Yes. Customers write in any language and your team replies in the same chat. There is no automatic translation.
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355