Click-to-WhatsApp ads
When someone taps your ad and messages you, the inbox records the ad, flags the lead hot and counts it in your reports.
Click-to-WhatsApp ads fill the business phone with “Hi, I saw your ad”, but nobody can say which ad worked or whether the leads were answered. EliteTeQ Inbox saves the ad on every lead it brings and shows you the result. Target customers in Nairobi and Mombasa in Meta Ads Manager; every lead lands in the inbox with its ad.
7 days free · no card needed · works with the ads you already run
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
“Hi, I saw your ad.” Great, but which ad?
EliteTeQ Inbox
The first message carries the ad. The chat shows the ad’s name from the first message, and the lead keeps it.
Ad leads wait hours for a reply and go cold.
EliteTeQ Inbox
A greeting goes out the moment they write, auto-assign hands them to the next teammate, and they stay flagged hot for 72 hours.
I can’t tell if the ad money came back.
EliteTeQ Inbox
Reports rank your ads by leads and by clients won, next to leads that came directly.
Tell us what you spend on Click-to-WhatsApp ads in Kenya. We connect your number before your next campaign, so every lead arrives with the ad that brought it.
Connect your WhatsApp Business number to EliteTeQ Inbox. When someone messages you from a Facebook or Instagram Click-to-WhatsApp ad, WhatsApp includes the ad with their first message; the inbox saves the ad headline on the lead, flags it hot for 72 hours, and counts it in reports by ad, for your campaigns in Kenya.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Kenya | +254 WhatsApp Business numbers, office hours on Nairobi time (EAT) |
| Languages | Customers write in English, Swahili and Sheng |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
The question every advertiser asks: did the money bring customers, and did we answer them?
Open any chat that came from an ad and the ad headline is there, with a link to the ad, so whoever answers knows what the customer saw.
Real screen · demo workspace with example data
Ad leads are hot for 72 hours and sorted first. Round-robin auto-assign shares them out the moment they arrive.
Real screen · demo workspace with example data
Reports split leads per day into ads and direct, rank your top ads by leads, and show how quickly the team replied.
Real screen · demo workspace with example data
7 days free · no card needed · works with the ads you already run
Nothing to tag by hand: WhatsApp passes the ad along with the first message.
Achieng taps “Send message” on your Facebook or Instagram ad and WhatsApp opens with your number.
The first message carries the ad, so the lead shows the ad headline and a link back to it.
A lead from an ad is hot for 72 hours, so your team answers it before it goes cold.
Reports show leads per day from ads vs direct, the top ads by leads, and how fast your team replied.
Same ads, same budget, same customers in Kenya; the difference is what happens after the tap.
| Ads into one phone | Ads into EliteTeQ Inbox |
|---|---|
| “Hi, I saw your ad”, but which ad? | The ad headline is on the lead |
| Ad leads buried under other chats | Flagged hot and sorted first for 72 hours |
| No count of leads per ad | Top ads ranked by leads in reports |
| No idea how fast they were answered | Reply speed in the same report |
Replies inside the 24-hour window after a customer writes are free. Meta charges for template messages you start (marketing, authentication and most utility templates), priced by the customer’s country, so a template to a Kenyan number is billed at Meta’s Kenya rate. Chats that start from a Click-to-WhatsApp ad are free for 72 hours. Meta bills these charges to your own Meta account; they are not part of the EliteTeQ price.
Kenyan customers ask on WhatsApp before they walk in or pay: prices, stock, delivery to their estate or town. EliteTeQ is based in Nairobi, so setup and support happen on Kenyan time with a team that knows how local shops sell.
Customers write in English, Swahili or Sheng. Your team replies the same way, and template messages can be created in English or Swahili.
Office hours are set day by day for each number. A common setup in Nairobi: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Trade concentrates in Nairobi and along the Mombasa corridor, with county towns served by traders who restock weekly from the capital. Mobile money reaches further than banking does, so even rural shops settle by phone. Month-end and school-term dates move retail demand more than any promotion.
Kisumu County · a port city on Lake Victoria and the main centre of western Kenya
Kisumu is a port city on Lake Victoria and the main centre of western Kenya. Common trades here include pharmacies, supermarkets, retail stores and restaurants & cafes. Target Kisumu in Meta Ads Manager and see which ad brought each chat from the city.
Nakuru County · a Rift Valley city at the centre of a farming region
Nakuru is a Rift Valley city at the centre of a farming region. Common trades here include supermarkets, retail stores, pharmacies and restaurants & cafes. Target Nakuru in Meta Ads Manager and see which ad brought each chat from the city.
Uasin Gishu County · a highland town in a major farming region of western Kenya
Eldoret is a highland town in a major farming region of western Kenya. Common trades here include supermarkets, pharmacies, retail stores and clothing stores. Target Eldoret in Meta Ads Manager and see which ad brought each chat from the city.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a real person on WhatsAppNo. You create and pay for ads in Meta Ads Manager as usual, with WhatsApp as the destination. EliteTeQ Inbox receives the leads and tracks them.
Meta doesn’t charge for messages in a chat that starts from a Click-to-WhatsApp ad for 72 hours. You pay Meta for the ad itself.
Yes, for ads on Facebook or Instagram that send people to your WhatsApp number.
Campaign tracking is listed on Growth and Business. The 7-day free trial opens it on every account.
Yes. Create the ad in Meta Ads Manager, target customers in Kenya, and choose WhatsApp as the destination. When someone taps it, their first message arrives in EliteTeQ Inbox with the ad’s name, the lead is flagged hot for 72 hours, and reports count leads and sales per ad. Meta doesn’t charge for messages in that chat for 72 hours.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
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