EliteTeQ Inbox in Jordan
Replies inside the 24-hour window after a customer writes are free. Meta charges for template messages you start (marketing, authentication and most utility templates), priced by the customer’s country, so a template to a Jordanian number is billed at Meta’s Jordan rate. Chats that start from a Click-to-WhatsApp ad are free for 72 hours. Meta bills these charges to your own Meta account; they are not part of the EliteTeQ price.
In Jordan, customers message businesses in Amman on WhatsApp and Facebook before buying. EliteTeQ Inbox puts both in one list for your team.
Customers in Jordan write in Arabic, English or both. Your team replies in the customer’s language inside the 24-hour window; template messages can currently be created in English.
The working week in Jordan runs Sunday to Thursday, and office hours are set day by day, so Friday can be closed and Saturday short or closed. Customers who write on the weekend get your away message, at most once every 12 hours, and their chats wait at the top of the list for Sunday morning.