Facebook & Instagram inbox
Every DM and every comment on your posts lands in the same inbox as your WhatsApp chats.
Customers ask the same question in three places: a WhatsApp message, an Instagram DM and a “price?” under a post. EliteTeQ Inbox brings them together, so one team answers all of them, and the comments get the same speed as the DMs. Customers in Jordan write in Arabic and English, and keyword auto-replies work in Arabic and English too.
7 days free · no card needed · Facebook and Instagram on every plan
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
People ask “price?” under our posts and we notice days later.
EliteTeQ Inbox
Comments on your Facebook and Instagram posts land in a Comments tab, with the post they belong to, until someone marks them handled.
We type the same answer about price and location all day.
EliteTeQ Inbox
Make a rule once: when a comment says “price”, “cost” or “how much”, reply under the post and send the details in a private message.
Instagram DMs are on one phone and WhatsApp on another.
EliteTeQ Inbox
Messenger, Instagram and WhatsApp chats share one list, each with its channel badge.
Send us your Page or Instagram name. We connect them with you and set up your first automatic reply for the questions you get most.
Yes. EliteTeQ Inbox connects your Facebook Page and Instagram account alongside your WhatsApp Business number. Messenger chats and Instagram DMs land in the same inbox as WhatsApp, and comments on your posts land in a Comments tab, so one team in Jordan answers every channel from one place.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Jordan | +962 WhatsApp Business numbers, office hours on Amman time |
| Languages | Customers write in Arabic and English |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
No more switching between apps, or comments that nobody saw.
Each chat shows its channel, so the team knows whether it is answering on WhatsApp, Messenger or Instagram. Filter to one channel when you need to.
Real screen · demo workspace with example data
A two-pane Comments view shows the post and its threaded comments. Reply in public, send the commenter a private message, or both, from one box, with saved replies.
Real screen · demo workspace with example data
Make a rule: when a comment on Facebook, Instagram or both contains “price”, “how much” or “available”, reply publicly and send the details in a private message.
Real screen · demo workspace with example data
7 days free · no card needed · Facebook and Instagram on every plan
Connect once; from then on DMs and comments arrive with your WhatsApp chats.
Link your Facebook Page and the Instagram account connected to it, in Settings.
Messenger and Instagram conversations appear in the inbox with their channel badge, ready to assign.
When Omar comments “how much?” under a post, it appears in Comments with the post, ready for a reply.
Choose keywords like “price” and write a public reply, a private message, or both. They go out by themselves.
The channels are different; the customer in Amman is the same.
| Separate apps | EliteTeQ Inbox |
|---|---|
| WhatsApp, Messenger and Instagram on different devices | All in one list, with channel badges |
| Comments noticed late, or not at all | A Comments tab with every post’s thread |
| The same answer typed again and again | Keyword auto-replies and saved replies |
| No record of who answered | Every reply tied to a teammate |
Facebook, Instagram and WhatsApp customers in Jordan land in the same pipeline, so a buyer who first commented on a post and later messaged on WhatsApp is still one lead.
In Jordan, customers message businesses in Amman on WhatsApp and Facebook before buying. EliteTeQ Inbox puts both in one list for your team.
Customers in Jordan write in Arabic, English or both. Your team replies in the customer’s language inside the 24-hour window; template messages can currently be created in English.
The working week in Jordan runs Sunday to Thursday, and office hours are set day by day, so Friday can be closed and Saturday short or closed. Customers who write on the weekend get your away message, at most once every 12 hours, and their chats wait at the top of the list for Sunday morning.
Customers in Jordan pay with CliQ instant transfers, eFAWATEERcom, cards, and contactless, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.
Madaba Governorate · a historic town south of Amman known for its mosaics
Madaba is a historic town south of Amman whose mosaics and nearby religious sites draw visitors, alongside a local trade in household goods and food. Visitors to the mosaics and nearby sites add to steady local trade, and many shops are family-run. Customers in Madaba who find you on Instagram or Facebook land in the same list as WhatsApp.
Amman Governorate · Jordan's capital and commercial centre
Amman holds the bulk of Jordan's formal retail, services and hospitality trade, spread across hills that separate commercial districts and give each a distinct customer profile. Arabic receipting is standard with English common in international-facing businesses, and card use is established alongside significant cash trade. Commercial districts spread across hills that separate them meaningfully, each with a distinct customer profile, and cash remains substantial alongside card. Customers in Amman who find you on Instagram or Facebook land in the same list as WhatsApp.
Zarqa Governorate · Jordan's main industrial city
Zarqa is the country's industrial centre, with manufacturing and refining giving it a wage-earning workforce and a large share of business-to-business supply trade. Value-focused retail dominates over premium shopping, cash retains a larger share than in Amman, and invoicing for industrial customers matters alongside ordinary sales. Manufacturing and refining give a wage-earning workforce and substantial business-to-business supply, with value-focused retail dominating over premium shopping. Customers in Zarqa who find you on Instagram or Facebook land in the same list as WhatsApp.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a real person on WhatsAppYes. Starter, Growth and Business all include Messenger, Instagram DMs and comments.
An Instagram professional account linked to your Facebook Page.
Yes. A rule can post a public reply, send the commenter a private message, or both.
Yes. A rule replies when a comment contains words you choose, in any language, so add the words customers in Jordan actually type, such as “السعر”. The rule can reply publicly, send a private message, or both.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Start the 7-day free trial and connect your Page in Settings.
Bring my comments into one inbox free7 days free · no card needed · Facebook and Instagram on every plan
Or WhatsApp us on +1 214 423 5355