Facebook & Instagram inbox
Every DM and every comment on your posts lands in the same inbox as your WhatsApp chats.
Customers ask the same question in three places: a WhatsApp message, an Instagram DM and a “price?” under a post. EliteTeQ Inbox brings them together, so one team answers all of them, and the comments get the same speed as the DMs. Customers in Liberia write in English, and keyword auto-replies work in English too.
7 days free · no card needed · Facebook and Instagram on every plan
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
People ask “price?” under our posts and we notice days later.
EliteTeQ Inbox
Comments on your Facebook and Instagram posts land in a Comments tab, with the post they belong to, until someone marks them handled.
We type the same answer about price and location all day.
EliteTeQ Inbox
Make a rule once: when a comment says “price”, “cost” or “how much”, reply under the post and send the details in a private message.
Instagram DMs are on one phone and WhatsApp on another.
EliteTeQ Inbox
Messenger, Instagram and WhatsApp chats share one list, each with its channel badge.
Send us your Page or Instagram name. We connect them with you and set up your first automatic reply for the questions you get most.
Yes. EliteTeQ Inbox connects your Facebook Page and Instagram account alongside your WhatsApp Business number. Messenger chats and Instagram DMs land in the same inbox as WhatsApp, and comments on your posts land in a Comments tab, so one team in Liberia answers every channel from one place.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Liberia | +231 WhatsApp Business numbers, office hours on Monrovia time (GMT) |
| Languages | Customers write in English |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
No more switching between apps, or comments that nobody saw.
Each chat shows its channel, so the team knows whether it is answering on WhatsApp, Messenger or Instagram. Filter to one channel when you need to.
Real screen · demo workspace with example data
A two-pane Comments view shows the post and its threaded comments. Reply in public, send the commenter a private message, or both, from one box, with saved replies.
Real screen · demo workspace with example data
Make a rule: when a comment on Facebook, Instagram or both contains “price”, “how much” or “available”, reply publicly and send the details in a private message.
Real screen · demo workspace with example data
7 days free · no card needed · Facebook and Instagram on every plan
Connect once; from then on DMs and comments arrive with your WhatsApp chats.
Link your Facebook Page and the Instagram account connected to it, in Settings.
Messenger and Instagram conversations appear in the inbox with their channel badge, ready to assign.
When Joseph comments “how much?” under a post, it appears in Comments with the post, ready for a reply.
Choose keywords like “price” and write a public reply, a private message, or both. They go out by themselves.
The channels are different; the customer in Monrovia is the same.
| Separate apps | EliteTeQ Inbox |
|---|---|
| WhatsApp, Messenger and Instagram on different devices | All in one list, with channel badges |
| Comments noticed late, or not at all | A Comments tab with every post’s thread |
| The same answer typed again and again | Keyword auto-replies and saved replies |
| No record of who answered | Every reply tied to a teammate |
Facebook, Instagram and WhatsApp customers in Liberia land in the same pipeline, so a buyer who first commented on a post and later messaged on WhatsApp is still one lead.
In Liberia, many enquiries come to a business owner’s own WhatsApp. EliteTeQ Inbox moves them to the business number so staff can answer while the owner keeps an eye on every chat.
Customers write in English and Liberian English. Your team replies the way they write; template messages are created in English.
Office hours are set day by day for each number. A common setup in Monrovia: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Customers in Liberia pay with mobile money, USD and LRD cash, and cards, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.
Nimba County · a border trading town in northern Liberia near Guinea
Ganta lies close to the border with Guinea and is a busy cross-border market town, so traders deal in more than one currency and in bulk goods. Mobile money and cash are both common, and network coverage can drop. Cross-border traders buy in bulk and pay in more than one currency. Customers in Ganta who find you on Instagram or Facebook land in the same list as WhatsApp.
Montserrado County · Liberia's capital and principal port
Monrovia's defining commercial feature is that two currencies circulate side by side: Liberian dollars and US dollars are both used in everyday trade, often within a single transaction. Commerce runs through the central business area and the routes out toward Paynesville, with Liberian and US dollars moving in the same transaction as a matter of course. Customers in Monrovia who find you on Instagram or Facebook land in the same list as WhatsApp.
Montserrado County · a large urban area adjoining Monrovia
Paynesville has grown into a major residential and commercial area on Monrovia's eastern side, with demand concentrated in food, convenience retail and services along the main corridors. Growth along the main corridors has made this a food, convenience and services market serving residents rather than a wholesale centre. Evening and weekend peaks are pronounced. Customers in Paynesville who find you on Instagram or Facebook land in the same list as WhatsApp.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a real person on WhatsAppYes. Starter, Growth and Business all include Messenger, Instagram DMs and comments.
An Instagram professional account linked to your Facebook Page.
Yes. A rule can post a public reply, send the commenter a private message, or both.
Yes. A rule replies when a comment contains words you choose, in any language, so add the words customers in Liberia actually type, such as “how much”. The rule can reply publicly, send a private message, or both.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Start the 7-day free trial and connect your Page in Settings.
Bring my comments into one inbox free7 days free · no card needed · Facebook and Instagram on every plan
Or WhatsApp us on +1 214 423 5355