Facebook & Instagram inbox
Every DM and every comment on your posts lands in the same inbox as your WhatsApp chats.
Customers ask the same question in three places: a WhatsApp message, an Instagram DM and a “price?” under a post. EliteTeQ Inbox brings them together, so one team answers all of them, and the comments get the same speed as the DMs. Customers in Cameroon write in French and English, and keyword auto-replies work in French and English too.
7 days free · no card needed · Facebook and Instagram on every plan
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
People ask “price?” under our posts and we notice days later.
EliteTeQ Inbox
Comments on your Facebook and Instagram posts land in a Comments tab, with the post they belong to, until someone marks them handled.
We type the same answer about price and location all day.
EliteTeQ Inbox
Make a rule once: when a comment says “price”, “cost” or “how much”, reply under the post and send the details in a private message.
Instagram DMs are on one phone and WhatsApp on another.
EliteTeQ Inbox
Messenger, Instagram and WhatsApp chats share one list, each with its channel badge.
Send us your Page or Instagram name. We connect them with you and set up your first automatic reply for the questions you get most.
Yes. EliteTeQ Inbox connects your Facebook Page and Instagram account alongside your WhatsApp Business number. Messenger chats and Instagram DMs land in the same inbox as WhatsApp, and comments on your posts land in a Comments tab, so one team in Cameroon answers every channel from one place.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Cameroon | +237 WhatsApp Business numbers, office hours on Douala time (WAT) |
| Languages | Customers write in French and English |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
No more switching between apps, or comments that nobody saw.
Each chat shows its channel, so the team knows whether it is answering on WhatsApp, Messenger or Instagram. Filter to one channel when you need to.
Real screen · demo workspace with example data
A two-pane Comments view shows the post and its threaded comments. Reply in public, send the commenter a private message, or both, from one box, with saved replies.
Real screen · demo workspace with example data
Make a rule: when a comment on Facebook, Instagram or both contains “price”, “how much” or “available”, reply publicly and send the details in a private message.
Real screen · demo workspace with example data
7 days free · no card needed · Facebook and Instagram on every plan
Connect once; from then on DMs and comments arrive with your WhatsApp chats.
Link your Facebook Page and the Instagram account connected to it, in Settings.
Messenger and Instagram conversations appear in the inbox with their channel badge, ready to assign.
When Brice comments “how much?” under a post, it appears in Comments with the post, ready for a reply.
Choose keywords like “price” and write a public reply, a private message, or both. They go out by themselves.
The channels are different; the customer in Douala is the same.
| Separate apps | EliteTeQ Inbox |
|---|---|
| WhatsApp, Messenger and Instagram on different devices | All in one list, with channel badges |
| Comments noticed late, or not at all | A Comments tab with every post’s thread |
| The same answer typed again and again | Keyword auto-replies and saved replies |
| No record of who answered | Every reply tied to a teammate |
Facebook, Instagram and WhatsApp customers in Cameroon land in the same pipeline, so a buyer who first commented on a post and later messaged on WhatsApp is still one lead.
In Cameroon, a business may hear from customers in French in Douala and in English in Buea on the same day. EliteTeQ Inbox lets you assign each chat to the teammate best placed to answer it.
Cameroon is bilingual: customers write in French or English, and often switch. Your team replies in either, and template messages can be created in French or English.
Office hours are set day by day for each number. A common setup in Douala or Yaoundé: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Customers in Cameroon pay with MTN MoMo, Orange Money, cards, and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.
South-West Region · a coastal town with refining and tourism activity
Limbe's trade mixes industrial supply to refining and port activity with a coastal leisure and hospitality trade, so businesses see both steady business-to-business demand and sharp weekend and holiday peaks. Hospitality operators benefit from fast table billing, while suppliers to industry need invoicing and credit accounts on the same system. Refinery and port supply sits alongside a coastal leisure trade, giving steady weekday business-to-business demand and sharp weekend peaks. Customers in Limbe who find you on Instagram or Facebook land in the same list as WhatsApp.
Littoral Region · Cameroon's economic capital and principal port
Douala is the commercial and logistics centre for Cameroon and for landlocked neighbours inland, so a large share of its wholesale trade is transit and re-export rather than local retail. The port corridor and the Akwa and Bonanjo commercial areas carry most formal trade, while goods bound for Chad and the Central African Republic pass straight through. Customers in Douala who find you on Instagram or Facebook land in the same list as WhatsApp.
Centre Region · Cameroon's political capital
Yaoundé's trade is driven by government, institutional and university activity rather than by port logistics, which gives retail and hospitality a steadier weekday rhythm than Douala. Mobile money is the default for smaller baskets, with cash and card alongside it. Commerce is spread across hills that separate districts enough to slow any transfer between them, with government and university activity setting a steady weekday rhythm. Customers in Yaoundé who find you on Instagram or Facebook land in the same list as WhatsApp.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a real person on WhatsAppYes. Starter, Growth and Business all include Messenger, Instagram DMs and comments.
An Instagram professional account linked to your Facebook Page.
Yes. A rule can post a public reply, send the commenter a private message, or both.
Yes. A rule replies when a comment contains words you choose, in any language, so add the words customers in Cameroon actually type, such as “prix”. The rule can reply publicly, send a private message, or both.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Start the 7-day free trial and connect your Page in Settings.
Bring my comments into one inbox free7 days free · no card needed · Facebook and Instagram on every plan
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