EliteTeQ Inbox in Egypt
Replies inside the 24-hour window after a customer writes are free. Meta charges for template messages you start (marketing, authentication and most utility templates), priced by the customer’s country, so a template to a Egyptian number is billed at Meta’s Egypt rate. Chats that start from a Click-to-WhatsApp ad are free for 72 hours. Meta bills these charges to your own Meta account; they are not part of the EliteTeQ price.
Egyptian customers message a business on WhatsApp or through a Facebook page before they visit or order. EliteTeQ Inbox brings both channels into one list for your team in Cairo or Alexandria.
Customers in Egypt write in Arabic, English or both. Your team replies in the customer’s language inside the 24-hour window; template messages can currently be created in English.
The working week in Egypt runs Sunday to Thursday, and office hours are set day by day, so Friday can be closed and Saturday short or closed. Customers who write on the weekend get your away message, at most once every 12 hours, and their chats wait at the top of the list for Sunday morning.