EliteTeQ Inbox in Tanzania
Replies inside the 24-hour window after a customer writes are free. Meta charges for template messages you start (marketing, authentication and most utility templates), priced by the customer’s country, so a template to a Tanzanian number is billed at Meta’s Tanzania rate. Chats that start from a Click-to-WhatsApp ad are free for 72 hours. Meta bills these charges to your own Meta account; they are not part of the EliteTeQ price.
In Tanzania, customers in Dar es Salaam and Arusha ask about stock and prices on WhatsApp first. EliteTeQ Inbox lets several staff answer from one business number.
Customers in Tanzania mostly write in Swahili. Your team replies in Swahili, and template messages can be created in Swahili or English.
Office hours are set day by day for each number. A common setup in Dar es Salaam: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.