EliteTeQ Inbox in Morocco
Replies inside the 24-hour window after a customer writes are free. Meta charges for template messages you start (marketing, authentication and most utility templates), priced by the customer’s country, so a template to a Moroccan number is billed at Meta’s Morocco rate. Chats that start from a Click-to-WhatsApp ad are free for 72 hours. Meta bills these charges to your own Meta account; they are not part of the EliteTeQ price.
In Morocco, customers often message shops and services in Casablanca or Rabat on WhatsApp before ordering. EliteTeQ Inbox gives that conversation one owner on your team.
Customers in Morocco write in Darija, French and Arabic. Your team replies in the customer’s language, and template messages can be created in French.
Office hours are set day by day for each number. A common setup in Casablanca: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.