EliteTeQ Inbox in Côte d'Ivoire
Replies inside the 24-hour window after a customer writes are free. Meta charges for template messages you start (marketing, authentication and most utility templates), priced by the customer’s country, so a template to a Ivorian number is billed at Meta’s Côte d'Ivoire rate. Chats that start from a Click-to-WhatsApp ad are free for 72 hours. Meta bills these charges to your own Meta account; they are not part of the EliteTeQ price.
In Côte d’Ivoire, shops and services in Abidjan sell a great deal through WhatsApp conversations and Facebook pages. EliteTeQ Inbox brings both into one place for the team.
Customers in Côte d’Ivoire mostly write in French. Your team replies in French, and template messages for customers who haven’t written in 24 hours can be created in French too.
Office hours are set day by day for each number. A common setup in Abidjan: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.