Facebook & Instagram inbox · DMs and comments next to WhatsApp
Customers ask on Instagram, comment on Facebook and message on WhatsApp. When each lives on a different app and phone, comments go unseen for days and buyers move on.
Customers ask the same question in three places: a WhatsApp message, an Instagram DM and a “price?” under a post. EliteTeQ Inbox brings them together, so one team answers all of them, and the comments get the same speed as the DMs. Customers in Ethiopia write in Amharic, Afaan Oromo and English, and keyword auto-replies work in Amharic, Afaan Oromo and English too.
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Real screen · demo workspace with example data
People ask “price?” under our posts and we notice days later.
EliteTeQ Inbox
Comments on your Facebook and Instagram posts land in a Comments tab, with the post they belong to, until someone marks them handled.
We type the same answer about price and location all day.
EliteTeQ Inbox
Make a rule once: when a comment says “price”, “cost” or “how much”, reply under the post and send the details in a private message.
Instagram DMs are on one phone and WhatsApp on another.
EliteTeQ Inbox
Messenger, Instagram and WhatsApp chats share one list, each with its channel badge.
A comment left unanswered is a customer asking someone else.
Link your Facebook Page and Instagram account, and every DM and every comment on your posts lands in the same inbox as your WhatsApp chats.
Your team answers all of them from one screen, with the post shown next to each comment.
Every question answered, wherever it was asked.
Answer My Comments FasterWith EliteTeQ Inbox, you can
Yes. EliteTeQ Inbox connects your Facebook Page and Instagram account alongside your WhatsApp Business number. Messenger chats and Instagram DMs land in the same inbox as WhatsApp, and comments on your posts land in a Comments tab, so one team in Ethiopia answers every channel from one place.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Ethiopia | +251 WhatsApp Business numbers, office hours on Addis Ababa time (EAT) |
| Languages | Customers write in Amharic, Afaan Oromo and English |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
No more switching between apps, or comments that nobody saw.
Each chat shows its channel, so the team knows whether it is answering on WhatsApp, Messenger or Instagram. Filter to one channel when you need to.
Real screen · demo workspace with example data
A two-pane Comments view shows the post and its threaded comments. Reply in public, send the commenter a private message, or both, from one box, with saved replies.
Real screen · demo workspace with example data
Make a rule: when a comment on Facebook, Instagram or both contains “price”, “how much” or “available”, reply publicly and send the details in a private message.
Real screen · demo workspace with example data
7 days free · no card needed
Connect once; from then on DMs and comments arrive with your WhatsApp chats.
Link your Facebook Page and the Instagram account connected to it, in Settings.
Messenger and Instagram conversations appear in the inbox with their channel badge, ready to assign.
When Dawit comments “how much?” under a post, it appears in Comments with the post, ready for a reply.
Choose keywords like “price” and write a public reply, a private message, or both. They go out by themselves.
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
The channels are different; the customer in Addis Ababa is the same.
| Separate apps | EliteTeQ Inbox |
|---|---|
| WhatsApp, Messenger and Instagram on different devices | All in one list, with channel badges |
| Comments noticed late, or not at all | A Comments tab with every post’s thread |
| The same answer typed again and again | Keyword auto-replies and saved replies |
| No record of who answered | Every reply tied to a teammate |
Facebook, Instagram and WhatsApp customers in Ethiopia land in the same pipeline, so a buyer who first commented on a post and later messaged on WhatsApp is still one lead.
In Ethiopia, many customers also use Telegram, which EliteTeQ Inbox does not connect to yet. For businesses in Addis Ababa and beyond that sell on WhatsApp, Facebook and Instagram, it puts those chats in one list the whole team shares.
Customers in Ethiopia write in Amharic, Afaan Oromo, Tigrinya and English. Your team replies in the customer’s language inside the 24-hour window; template messages can currently be created in English.
Office hours are set day by day for each number. A common setup in Addis Ababa: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Customers in Ethiopia pay with telebirr, CBE Birr, M-Pesa, cards and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.
Dire Dawa · an eastern trade and rail city
Dire Dawa is a commercial city on the rail corridor toward Djibouti, which makes import and transit trade a large share of its activity and ties restocking to freight schedules. Cash dominates settlement, with cross-border influence on pricing from the Djibouti corridor. The rail corridor toward Djibouti makes import and transit trade central, tying restocking to freight rather than local demand. Customers in Dire Dawa who find you on Instagram or Facebook land in the same list as WhatsApp.
Oromia Region · a commercial town on the central industrial corridor
Adama sits on the main corridor between Addis Ababa and the Djibouti route, which gives it substantial transit, logistics and hospitality trade alongside local retail. Demand is steadier than in farming towns nearby, and businesses benefit from clear bulk and unit pricing given the mix of supply and retail activity. Sitting on the corridor between the capital and the Djibouti route brings transit, logistics and hospitality trade on top of local retail. Customers in Adama who find you on Instagram or Facebook land in the same list as WhatsApp.
Sidama Region · a lakeside city with a major industrial park
Hawassa combines a lakeside leisure and hospitality trade with a large industrial park, which gives it two distinct customer bases: weekend and holiday visitors, and a substantial wage-earning workforce with regular pay cycles. That makes demand more predictable than in agricultural towns, and rewards systems that handle both fast table service and everyday convenience retail. The industrial park provides a large wage-earning workforce on regular pay cycles while the lakeside draws weekend visitors — two predictable but unrelated demand curves. Customers in Hawassa who find you on Instagram or Facebook land in the same list as WhatsApp.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a humanYes. Starter, Growth and Business all include Messenger, Instagram DMs and comments.
An Instagram professional account linked to your Facebook Page.
Yes. A rule can post a public reply, send the commenter a private message, or both.
Yes. A rule replies when a comment contains words you choose, in any language, so add the words customers in Ethiopia actually type, such as “ዋጋ”. The rule can reply publicly, send a private message, or both.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
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