The smarter way to manage customer conversations · Ethiopia
Your customers are messaging you on WhatsApp, Facebook and Instagram. But when those conversations are scattered across phones, accounts and employees, enquiries get missed, follow-ups are forgotten and sales slip away.
EliteTeQ Inbox brings your business conversations together in one shared workspace. Manage messages, assign conversations, track leads and give your whole team the tools to turn enquiries into sales. Whether your staff are in Addis Ababa, Adama or at home, they answer from one +251 business number.
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
Missed enquiries. A customer in Addis Ababa writes while the team is busy. Nobody answers, and they buy from someone else.
EliteTeQ Inbox
Every chat lands in one shared list. Waiting chats rise to the top and show how long the customer has waited.
Conversations get lost. Messages are spread across Dawit’s phone, the shop phone and two social accounts. Nobody can find last month’s chat.
EliteTeQ Inbox
WhatsApp, Messenger and Instagram live in one searchable inbox, with each customer’s full history in one place.
Duplicated work. Two of us answered the same customer with two different prices.
EliteTeQ Inbox
Each chat belongs to one teammate, assigned by hand or shared out automatically. Notes to each other stay internal.
Forgotten leads. Someone asked for a quote on Tuesday. By Friday it had gone cold.
EliteTeQ Inbox
Every enquiry becomes a lead on your pipeline. The ones waiting for you, or about to decide, are flagged hot.
No visibility. I can’t tell how many enquiries we get, who is answering, or what still needs a reply.
EliteTeQ Inbox
Reports show new leads, how fast each teammate replies, the busiest hours and which ads bring sales.
Your customers should not have to wait because your messages are disorganised.
Meet EliteTeQ Inbox: a customer conversation and lead management platform for businesses that sell over chat.
Instead of switching between phones and apps, your team works from one organised workspace. Whether a customer writes on WhatsApp, Facebook or Instagram, the conversation lands in the same inbox in Ethiopia.
Less time switching between apps. More time looking after customers.
Start Managing Conversations BetterWith EliteTeQ Inbox, you can
EliteTeQ Inbox is a team inbox and CRM for businesses that sell over chat. It connects your WhatsApp Business number, Facebook Page and Instagram account to one shared list where several staff can reply, every customer becomes a lead in a pipeline, and the owner sees who answered, how fast, and which leads are close to buying in Ethiopia.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Ethiopia | +251 WhatsApp Business numbers, office hours on Addis Ababa time (EAT) |
| Languages | Customers write in Amharic, Afaan Oromo and English |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
WhatsApp, Facebook Messenger and Instagram messages in one workspace. No more checking several phones and accounts.
Every employee gets their own login as Owner, Admin or Agent, so you always know who is responsible for each customer.
Assign chats by hand, transfer them with a note, or let auto-assign share new chats out to your team in turn.
Customer details, enquiries, pipeline stages and follow-ups in one place, instead of scattered spreadsheets.
Comments and @mentions inside the chat that customers never see, so the team stays in step.
Welcome new customers automatically and tell them when you are closed, set per number with your office hours.
Facebook and Instagram comments next to your chats, with public or private replies and automatic answers to keywords like “price”.
Leads from Click-to-WhatsApp ads arrive with the ad’s name, and reports rank your ads by leads and clients won.
Leads per day, first-reply times, busiest hours, the sales funnel and a team leaderboard, compared with last period.
Don’t just take our word for it. These are the real screens your team works in, from our demo workspace.
Every WhatsApp, Messenger and Instagram chat in one list, newest first, with the channel, the assignee and how long the customer has waited.
Real screen · demo workspace with example data
Each customer is a card on a board, from new lead to paying client. Drag a card to move it; rename the stages to match how you sell.
Real screen · demo workspace with example data
Comments on your posts come in next to your chats, so a “price?” under a post gets answered as quickly as a DM.
Real screen · demo workspace with example data
See the week at a glance: leads per day, how fast your team replies, the busiest hours, and which teammate closes the most.
Real screen · demo workspace with example data
No credit card required · Plans from $29/month
No installation and no long training. Most teams are answering from the shared inbox the day they sign up.
Register with your email and create your EliteTeQ workspace. The 7-day trial opens every feature.
Link your Facebook Page and Instagram account. We connect your +251 WhatsApp Business number with you on WhatsApp, on Addis Ababa time (EAT), in about 40 minutes.
Add employees with their own logins and give each one the right role: Owner, Admin or Agent.
Set up auto-assign, office hours, your greeting and away messages, and pipeline stages named after how you sell.
Receive enquiries, reply, assign leads and follow every conversation from one place.
No credit card required · Plans from $29/month
Whether you have two employees or a growing customer service team in Ethiopia, EliteTeQ Inbox keeps everyone organised.
Product enquiries, stock questions, orders and follow-ups.
Property enquiries assigned to agents, with every buyer tracked on the pipeline.
Reservations, menu and service questions, and follow-ups.
Customer requests assigned to the right person, with a full history of each conversation.
General enquiries and appointment questions, with each chat visible only to your own team.
Course enquiries, admissions questions and prospective students followed up.
Client enquiries organised, responsibilities assigned and opportunities tracked.
If your customers contact you on WhatsApp, Facebook or Instagram, you need an organised way to manage those conversations.
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
Choose a plan that fits your team and upgrade as you grow. Prices in US dollars; paying yearly costs 10 months. Every plan starts with a 7-day free trial, no credit card required. Meta’s WhatsApp charges, where they apply, are separate.
The difference is that every chat has an owner and nothing depends on one phone, whether your team is in Addis Ababa, Adama or at home.
| One shared phone | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every teammate answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Chats get lost under newer messages | Waiting chats and hot leads are flagged |
| No idea who replied, or how fast | Reply speed and leads per teammate in reports |
| Facebook and Instagram on other devices | All channels in the same list |
EliteTeQ Inbox works for any business with a WhatsApp Business number in Ethiopia. Your number keeps its +251 format, and customers see your business name as they do today.
In Ethiopia, many customers also use Telegram, which EliteTeQ Inbox does not connect to yet. For businesses in Addis Ababa and beyond that sell on WhatsApp, Facebook and Instagram, it puts those chats in one list the whole team shares.
Customers in Ethiopia write in Amharic, Afaan Oromo, Tigrinya and English. Your team replies in the customer’s language inside the 24-hour window; template messages can currently be created in English.
Office hours are set day by day for each number. A common setup in Addis Ababa: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Addis Ababa holds most formal trade, with regional cities supplying wide catchments over long routes.
Addis Ababa · Ethiopia's capital and the seat of the African Union
Merkato trades at enormous scale while the diplomatic and international-organisation districts carry a quite different basket, and both sit in one city. Addis Ababa concentrates Ethiopia's formal retail, hospitality and institutional trade, with a large diplomatic and international-organisation presence alongside the vast Merkato trading area. Mobile money use is growing quickly alongside cash. A team in Addis Ababa answering one WhatsApp number never leaves these customers waiting.
Dire Dawa · an eastern trade and rail city
The rail corridor toward Djibouti makes import and transit trade central, tying restocking to freight rather than local demand. Dire Dawa is a commercial city on the rail corridor toward Djibouti, which makes import and transit trade a large share of its activity and ties restocking to freight schedules. Cash dominates settlement, with cross-border influence on pricing from the Djibouti corridor. A team in Dire Dawa answering one WhatsApp number never leaves these customers waiting.
Oromia Region · a commercial town on the central industrial corridor
Sitting on the corridor between the capital and the Djibouti route brings transit, logistics and hospitality trade on top of local retail. The binding constraint is holding bulk and unit pricing for a mix of supply and shopper customers. Adama sits on the main corridor between Addis Ababa and the Djibouti route, which gives it substantial transit, logistics and hospitality trade alongside local retail. A team in Adama answering one WhatsApp number never leaves these customers waiting.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a humanYes. Invite as many people as your plan allows, each with their own login and a role (Owner, Admin or Agent). Nobody needs the business phone or your social media passwords.
Yes. WhatsApp Business numbers, Facebook Messenger, Instagram DMs and comments on your posts all arrive in the same inbox once each account is connected.
No. It is built for owners and staff, not IT teams. Each screen has a short guided tour, and we connect your WhatsApp number with you on WhatsApp.
Yes. Assign or transfer any chat by hand, or turn on auto-assign so new chats are shared out to your team in turn. Everyone sees who owns each customer.
Yes. Every customer is a card on your pipeline, from new lead to paying client, with stages you name yourself and hot leads flagged for you.
Yes. If your number is on the WhatsApp Business app, it can stay there: messages show on the phone and in the inbox, and replies typed on the phone appear in the inbox. Open the app at least every 14 days or Meta disconnects it.
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Paying yearly costs 10 months. Meta’s charges for template messages you start are separate.
Yes. There is no long-term contract: you pay for a month or a year at a time from Settings → Billing, and you can stop whenever you like.
Yes. Every new workspace gets a 7-day free trial with every feature open, and no credit card is needed to sign up.
Create your account, follow the guided setup, connect your channels and invite your team. Or message us on WhatsApp and we set it up with you.
Yes. EliteTeQ Inbox is a WhatsApp team inbox and CRM that businesses in Ethiopia use with their own +251 WhatsApp Business number. Staff in Addis Ababa, Adama or anywhere else answer from their own logins, every chat becomes a lead on a pipeline, and Facebook and Instagram messages land in the same list. Plans start at $29 a month with a 7-day free trial.
Yes. Replies inside WhatsApp’s 24-hour window can be in any language, so your team answers in Amharic, Afaan Oromo and English the way customers write. Template messages, for customers who haven’t written in 24 hours, can currently be created in English.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Your customers are already contacting your business. Bring your channels, your employees and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355