For law firms and legal service providers · Benin
People in a hurry message several firms at once. The first one that replies and books a consultation usually gets the matter.
EliteTeQ Inbox lets your reception and associates answer new client enquiries from one shared inbox. Each enquiry is assigned to one person, tracked from first message to consultation and engagement, and nothing depends on a partner’s phone. Staff in Cotonou and Porto-Novo or anywhere else answer from one +229 business number, with office hours on Cotonou time (WAT).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
Enquiries come to a partner’s WhatsApp and wait until they are out of court.
EliteTeQ Inbox
Clients write to the firm’s number. Reception answers, and the enquiry is assigned to the right associate with a note.
We don’t know how many enquiries become clients.
EliteTeQ Inbox
Every enquiry sits on a pipeline from first message to engaged, and reports show the funnel.
People message on Sunday and hear nothing until Tuesday.
EliteTeQ Inbox
Away messages tell them when you will reply, set by your office hours.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in Benin write in French, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
A WhatsApp CRM for law firms is a shared inbox and lead pipeline for the messages law firms, advocates and legal service providers in Benin get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example New enquiry, Conflict check, Consultation booked), and shows the owner who answered and how fast.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Benin | +229 WhatsApp Business numbers, office hours on Cotonou time (WAT) |
| Languages | Customers write in French |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
Real screens from our demo workspace, with example data.
Assign each enquiry to the associate for that practice area, with internal notes the client never sees.
Real screen · demo workspace with example data
Move prospective clients from enquiry to consultation to engaged.
Real screen · demo workspace with example data
Set hours per number so clients know when to expect a reply.
Real screen · demo workspace with example data
An example you can set up in Settings → Pipeline stages and rename any time.
No credit card required · Plans from $29/month
No installation and no long training.
Register with your email. The 7-day trial opens every feature, no card needed.
Link your Facebook Page and Instagram. We connect your +229 WhatsApp Business number with you on WhatsApp, on Cotonou time (WAT), in about 40 minutes.
Add staff with their own logins as Owner, Admin or Agent, whether they work in Cotonou and Porto-Novo or from home.
Name the stages after how you work, for example: New enquiry → Conflict check → Consultation booked → Engagement sent.
Assign chats, follow up hot leads and watch the reports.
No credit card required · Plans from $29/month
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
The same plans for every industry in Benin, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Cotonou and Porto-Novo or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox works for law firms, advocates and legal service providers in Benin on your existing +229 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Cotonou and Porto-Novo or anywhere else.
In Benin, many traders in Cotonou take orders by WhatsApp, including from customers across the border. EliteTeQ Inbox keeps those orders and questions in one shared list.
Customers in Benin mostly write in French. Your team replies in French, and template messages for customers who haven’t written in 24 hours can be created in French too.
Office hours are set day by day for each number. A common setup in Cotonou: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Customers in Benin pay with MTN MoMo and Moov Money wallets, cash, and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.
Borgou Department · the commercial hub of northern Benin
Parakou is the northern terminus of the rail line from Cotonou and the main distribution point for northern Benin and routes toward Niger, so wholesale and transit trade are a large share of activity. As the rail terminus and the distribution point for the north and routes toward Niger, the town moves goods in lots rather than units. Connectivity thins outside the centre. Enquiries to law firms teams in Parakou go to the right desk, with general questions in chat and sensitive details kept out.
Atlantique Department · a fast-growing urban area adjoining Cotonou
Abomey-Calavi has expanded rapidly as a residential and university area next to Cotonou, which gives it a younger customer base and strong demand for food, convenience retail and services rather than wholesale trade. Term-time swings around the university are pronounced. Mobile money is the default settlement method for smaller baskets. Enquiries to law firms teams in Abomey-Calavi go to the right desk, with general questions in chat and sensitive details kept out.
Zou Department · a commercial crossroads in central Benin near Abomey
Bohicon sits on Benin's main north–south road and hosts one of the region's busiest markets, making it a stopping point for traders and goods. Mobile money (MTN MoMo, Moov Money) and cash are both common, and taxes are administered by the Direction Générale des Impôts. A busy market on the main north–south road draws traders and wholesale buyers. Enquiries to law firms teams in Bohicon go to the right desk, with general questions in chat and sensitive details kept out.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a humanYes. Law firms teams in Benin use EliteTeQ Inbox with their own +229 WhatsApp Business number. Staff in Cotonou, Porto-Novo or anywhere else answer from their own logins, customers write in French, and office hours run on Cotonou time (WAT). Plans start at $29 a month with a 7-day free trial.
Use it for enquiries and logistics. Access tokens are stored encrypted and each person signs in with their own login, but EliteTeQ Inbox is not a document-management or e-discovery system. Keep privileged documents in your practice system and follow your bar’s rules on client communication.
Only people you invite can sign in. Roles (Owner, Admin, Agent) control settings and team management; invite only staff who should handle client enquiries.
Yes, as an approved WhatsApp template to a client who agreed to hear from you, sent one by one.
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355