Front desk and coaches together
Everyone answers the gym number from their own login, and each lead has one owner.
- Auto-assign in turn
- Own login for each coach
- Away message after hours
Real screen · demo workspace with example data
For gyms, studios and fitness coaches · Kenya
Stop letting new members slip away after “how much?”.Follow every lead to a membership.EliteTeQ Inbox for gyms, fitness studios, yoga and martial-arts schools in Kenya
January brings a flood of “how much is membership?” messages. Your coaches are on the floor, the front desk is busy, and most leads never hear back.
EliteTeQ Inbox lets your front desk and coaches answer membership enquiries and class questions from one shared inbox. Every lead is tracked from first question to trial visit to joined, and renewals don’t depend on someone remembering. Staff in Nairobi and Mombasa or anywhere else answer from one +254 business number, with office hours on Nairobi time (EAT).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
- Membership prices
- Class times and trial sessions
- Personal training
- Renewals and freezes
Already using it? Sign in
- The ad this customer tapped
- Lead stage, one tap
- Internal comment, never sent
- Time left to reply
Real screen · demo workspace with example data
Sound familiar? What gyms & fitness teams in Kenya tell us
We get dozens of price questions from our Instagram ads and answer them days later.
EliteTeQ Inbox
Ad leads arrive flagged hot with the ad’s name, and auto-assign shares them out to the team.
People come for a free session and we never follow up.
EliteTeQ Inbox
Track every lead from enquiry to trial to joined, so nobody falls through after the visit.
Comments on our workout videos ask the price. Nobody answers them.
EliteTeQ Inbox
Comments arrive next to your chats, with automatic replies for “price” or “location”.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
One shared inbox for gyms, fitness studios, yoga and martial-arts schools in Kenya.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in Kenya write in English, Swahili and Sheng, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
- Membership prices
- Class times and trial sessions
- Personal training
- Renewals and freezes
What is a WhatsApp CRM for gyms & fitness?
A WhatsApp CRM for gyms & fitness is a shared inbox and lead pipeline for the messages gyms, fitness studios, yoga and martial-arts schools in Kenya get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Price sent, Trial booked), and shows the owner who answered and how fast.
- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources
EliteTeQ Inbox at a glance
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Kenya | +254 WhatsApp Business numbers, office hours on Nairobi time (EAT) |
| Languages | Customers write in English, Swahili and Sheng |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
How gyms & fitness teams use EliteTeQ Inbox
Real screens from our demo workspace, with example data.
Leads followed up to joined
A pipeline from enquiry to trial to membership, filtered by coach or class category.
- Stages you name yourself
- Categories for class type
- Hot leads flagged
Real screen · demo workspace with example data
Which ads fill the gym
Reports rank ads by leads and members won, with leads per day and the busiest hours.
- Ad name on every lead
- Clients won per ad
- Leads per day
Real screen · demo workspace with example data
A pipeline for gyms & fitness
An example you can set up in Settings → Pipeline stages and rename any time.
- Enquiry
- Price sent
- Trial booked
- Trial done
- Joined
- Lost
Try It With My Team
No credit card required · Plans from $29/month
Get your team answering in a day
No installation and no long training.
Create your account
Register with your email. The 7-day trial opens every feature, no card needed.
Connect your channels
Link your Facebook Page and Instagram. We connect your +254 WhatsApp Business number with you on WhatsApp, on Nairobi time (EAT), in about 40 minutes.
Invite your team
Add staff with their own logins as Owner, Admin or Agent, whether they work in Nairobi and Mombasa or from home.
Set up your pipeline
Name the stages after how you work, for example: Enquiry → Price sent → Trial booked → Trial done.
Start answering
Assign chats, follow up hot leads and watch the reports.
Create Your Free Account
No credit card required · Plans from $29/month
More than a shared inbox. A better way to manage your customer relationships.
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
- Designed for teams
- Employees work with their own logins, roles and responsibilities.
- Conversations connected to customers
- Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- Visibility for management
- See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- Grows with your business
- Start with a small team, then add people, numbers and a bigger plan as you grow.
- Easy to get started
- Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.
Simple pricing. No complicated contracts.
The same plans for every industry in Kenya, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
Try Growth free for 7 daysNo card needed · you choose the plan when you pay
Phones and personal chats vs EliteTeQ Inbox
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Nairobi and Mombasa or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox in Kenya
EliteTeQ Inbox works for gyms, fitness studios, yoga and martial-arts schools in Kenya on your existing +254 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Nairobi and Mombasa or anywhere else.
Kenyan customers ask on WhatsApp before they walk in or pay: prices, stock, delivery to their estate or town. EliteTeQ is based in Nairobi, so setup and support happen on Kenyan time with a team that knows how local shops sell.
Customers write in English, Swahili or Sheng. Your team replies the same way, and template messages can be created in English or Swahili.
Office hours are set day by day for each number. A common setup in Nairobi: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Selling on WhatsApp in Kenya
Trade concentrates in Nairobi and along the Mombasa corridor, with county towns served by traders who restock weekly from the capital. Mobile money reaches further than banking does, so even rural shops settle by phone. Month-end and school-term dates move retail demand more than any promotion.
Nairobi
Nairobi County · Kenya’s capital and its main business centre
Nairobi is Kenya’s capital and its main business centre. Common trades here include supermarkets, restaurants & cafes, clothing stores and pharmacies. Booking requests from Nairobi reach whoever is on shift, with an away message when you are closed.
Mombasa
Mombasa County · Kenya’s coastal port city
Mombasa is Kenya’s coastal port city. Common trades here include restaurants & cafes, supermarkets, pharmacies and clothing stores. Booking requests from Mombasa reach whoever is on shift, with an away message when you are closed.
Kisumu
Kisumu County · a port city on Lake Victoria and the main centre of western Kenya
Kisumu is a port city on Lake Victoria and the main centre of western Kenya. Common trades here include pharmacies, supermarkets, retail stores and restaurants & cafes. Booking requests from Kisumu reach whoever is on shift, with an away message when you are closed.
EliteTeQ Inbox in every city of Kenya
- NairobiNairobi County · Kenya’s capital and its main business centre
- MombasaMombasa County · Kenya’s coastal port city
- KisumuKisumu County · a port city on Lake Victoria and the main centre of western Kenya
- NakuruNakuru County · a Rift Valley city at the centre of a farming region
- EldoretUasin Gishu County · a highland town in a major farming region of western Kenya
Reviewed by the EliteTeQ team ·
Questions businesses ask us
Not answered here? A person from our team replies on WhatsApp.
Ask a humanIs there a WhatsApp CRM for gyms & fitness in Kenya?
Yes. Gyms & fitness teams in Kenya use EliteTeQ Inbox with their own +254 WhatsApp Business number. Staff in Nairobi, Mombasa or anywhere else answer from their own logins, customers write in English, Swahili and Sheng, and office hours run on Nairobi time (EAT). Plans start at $29 a month with a 7-day free trial.
Does it manage memberships or check-ins?
No. EliteTeQ Inbox handles the conversations and leads. Keep memberships and check-ins in your gym software.
Can we remind members about renewals?
Yes, with approved WhatsApp templates sent one by one to members who agreed to hear from you.
Can coaches answer from their phones?
Yes. It installs on Android and iPhone, with a login for each coach.
Can several staff use the same WhatsApp number?
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
How much does it cost?
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Every gyms & fitness enquiry is an opportunity. Don’t let yours get lost in Kenya.
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355