Reservations and takeaway, one list
Hosts, cashier and manager answer the same number, each with their own login.
- Own login for each staff member
- Auto-assign in turn
- Away messages after closing
Real screen · demo workspace with example data
For restaurants, cafés and caterers · Oman
Stop missing orders during the rush.Answer every reservation and takeaway from one inbox.EliteTeQ Inbox for restaurants, cafés, caterers and takeaways in Oman
It’s 7pm, the floor is full, and the restaurant phone is buzzing with table requests and takeaway orders. Nobody can look at it until 10pm.
EliteTeQ Inbox lets your manager, hosts and takeaway desk answer reservations, orders and menu questions from WhatsApp, Instagram and Facebook in one shared inbox. Event and catering enquiries are tracked to a deposit. Staff in Muscat and Sohar or anywhere else answer from one +968 business number, with office hours on Muscat time (GST).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
- Table reservations
- Takeaway and delivery orders
- Menu and price questions
- Events and catering
Already using it? Sign in
- The ad this customer tapped
- Lead stage, one tap
- Internal comment, never sent
- Time left to reply
Real screen · demo workspace with example data
Sound familiar? What restaurants teams in Oman tell us
During service nobody can check the phone, and orders sit unanswered.
EliteTeQ Inbox
Anyone on shift answers from their own login. Waiting chats rise to the top and show how long the guest has waited.
Catering and party enquiries get a price and then nothing.
EliteTeQ Inbox
Event enquiries sit on a pipeline from enquiry to deposit, flagged hot when they are waiting for you.
People ask “are you open?” at midnight and we answer at noon.
EliteTeQ Inbox
Office hours per number send an away message the moment you are closed.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
One shared inbox for restaurants, cafés, caterers and takeaways in Oman.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in Oman write in Arabic and English, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
- Table reservations
- Takeaway and delivery orders
- Menu and price questions
- Events and catering
What is a WhatsApp CRM for restaurants?
A WhatsApp CRM for restaurants is a shared inbox and lead pipeline for the messages restaurants, cafés, caterers and takeaways in Oman get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Menu or quote sent, Booked), and shows the owner who answered and how fast.
- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources
EliteTeQ Inbox at a glance
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Oman | +968 WhatsApp Business numbers, office hours on Muscat time (GST) |
| Languages | Customers write in Arabic and English |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
How restaurants teams use EliteTeQ Inbox
Real screens from our demo workspace, with example data.
Events and catering tracked
Track private dining, parties and catering from enquiry to deposit.
- Stages you name yourself
- Hot leads flagged
- Filter by teammate
Real screen · demo workspace with example data
Comments that ask for the menu
Instagram and Facebook comments next to your chats, with automatic replies for “menu” or “price”.
- Comments with the post
- Keyword auto-replies
- Public or private reply
Real screen · demo workspace with example data
A pipeline for restaurants
An example you can set up in Settings → Pipeline stages and rename any time.
- Enquiry
- Menu or quote sent
- Booked
- Deposit paid
- Done
- Lost
Try It With My Team
No credit card required · Plans from $29/month
Get your team answering in a day
No installation and no long training.
Create your account
Register with your email. The 7-day trial opens every feature, no card needed.
Connect your channels
Link your Facebook Page and Instagram. We connect your +968 WhatsApp Business number with you on WhatsApp, on Muscat time (GST), in about 40 minutes.
Invite your team
Add staff with their own logins as Owner, Admin or Agent, whether they work in Muscat and Sohar or from home.
Set up your pipeline
Name the stages after how you work, for example: Enquiry → Menu or quote sent → Booked → Deposit paid.
Start answering
Assign chats, follow up hot leads and watch the reports.
Create Your Free Account
No credit card required · Plans from $29/month
More than a shared inbox. A better way to manage your customer relationships.
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
- Designed for teams
- Employees work with their own logins, roles and responsibilities.
- Conversations connected to customers
- Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- Visibility for management
- See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- Grows with your business
- Start with a small team, then add people, numbers and a bigger plan as you grow.
- Easy to get started
- Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.
Simple pricing. No complicated contracts.
The same plans for every industry in Oman, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
Try Growth free for 7 daysNo card needed · you choose the plan when you pay
Phones and personal chats vs EliteTeQ Inbox
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Muscat and Sohar or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox in Oman
EliteTeQ Inbox works for restaurants, cafés, caterers and takeaways in Oman on your existing +968 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Muscat and Sohar or anywhere else.
In Oman, customers ask businesses in Muscat about prices and delivery on WhatsApp. EliteTeQ Inbox lets the whole team answer from one business number.
Customers in Oman write in Arabic, English or both. Your team replies in the customer’s language inside the 24-hour window; template messages can currently be created in English.
The working week in Oman runs Sunday to Thursday, and office hours are set day by day, so Friday can be closed and Saturday short or closed. Customers who write on the weekend get your away message, at most once every 12 hours, and their chats wait at the top of the list for Sunday morning.
Selling on WhatsApp in Oman
Customers in Oman pay with Thawani, cards, contactless, and Apple Pay, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.
Salalah
Dhofar Governorate · a southern port city with a distinctive monsoon season
Salalah's trade is shaped by the khareef monsoon season, which draws large numbers of regional visitors during the summer months and transforms hospitality and retail demand for a defined period each year. Its port also supports a wholesale and logistics trade year-round. The khareef monsoon draws large numbers of regional visitors for a defined summer period, transforming hospitality and retail demand, while the port supports year-round wholesale. Booking requests from Salalah reach whoever is on shift, with an away message when you are closed.
Sohar
North Al Batinah Governorate · an industrial port city
Sohar is an ancient Indian Ocean trading port rebuilt around a modern industrial port and free zone handling aluminium, steel and petrochemicals. Local commerce therefore serves two populations that barely overlap: a large shift-working industrial workforce with fixed pay dates, and the contractors and businesses supplying the port itself. The port and industrial estate give a shift-working workforce on fixed pay dates plus substantial business-to-business supply. Booking requests from Sohar reach whoever is on shift, with an away message when you are closed.
Nizwa
Ad Dakhiliyah Governorate · a historic interior town and regional market centre
Nizwa is the commercial centre of Oman's interior, known for its traditional souq and livestock market, which gives trade a strong market-day rhythm and a visitor component drawn by heritage tourism. Cash retains a larger share than in Muscat, and businesses benefit from handling both market trade and visitor sales cleanly on one system. The interior's commercial centre trades around a traditional souq and livestock market, giving a strong market-day rhythm plus heritage visitor traffic. Booking requests from Nizwa reach whoever is on shift, with an away message when you are closed.
EliteTeQ Inbox in every city of Oman
- MuscatMuscat Governorate · Oman's capital and commercial centre
- SalalahDhofar Governorate · a southern port city with a distinctive monsoon season
- SoharNorth Al Batinah Governorate · an industrial port city
- NizwaAd Dakhiliyah Governorate · a historic interior town and regional market centre
- SurAsh Sharqiyah South Governorate · a coastal town in eastern Oman
Reviewed by the EliteTeQ team ·
Questions businesses ask us
Not answered here? A person from our team replies on WhatsApp.
Ask a humanIs there a WhatsApp CRM for restaurants in Oman?
Yes. Restaurants teams in Oman use EliteTeQ Inbox with their own +968 WhatsApp Business number. Staff in Muscat, Sohar or anywhere else answer from their own logins, customers write in Arabic and English, and office hours run on Muscat time (GST). Plans start at $29 a month with a 7-day free trial.
Does it send orders to the kitchen?
No. EliteTeQ Inbox handles the conversation; orders go to the kitchen the way they do today. EliteTeQ POS has a kitchen display if you need one.
Can it take payment for orders?
No. Share your usual payment details in the chat and mark the order as paid on the pipeline.
Can we answer from a tablet at the host stand?
Yes. It runs in any browser and installs on Android and iPhone.
Can several staff use the same WhatsApp number?
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
How much does it cost?
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Every restaurants enquiry is an opportunity. Don’t let yours get lost in Oman.
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355