Advisors share the desk
Every advisor answers from their own login; jobs are assigned and transferred with notes.
- Own login for each advisor
- Transfer with a note
- Internal comments
Real screen · demo workspace with example data
For garages, service centres and body shops · Oman
Stop answering customers from greasy phones.Give your service desk one shared inbox.EliteTeQ Inbox for garages, service centres, body shops and tyre centres in Oman
Customers ask “is my car ready?” all day. The mechanic who knows is under a car, the advisor is on the phone, and quotes for new jobs wait until evening.
EliteTeQ Inbox lets your service advisors and front desk answer repair bookings, quotes and “is it ready?” questions from one shared inbox. Every job has an owner, quotes are followed up, and customers get an away message after hours. Staff in Muscat and Sohar or anywhere else answer from one +968 business number, with office hours on Muscat time (GST).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
- Repair and service bookings
- Quotes for jobs and parts
- “Is my car ready?” updates
- Tyres, batteries and parts
Already using it? Sign in
- The ad this customer tapped
- Lead stage, one tap
- Internal comment, never sent
- Time left to reply
Real screen · demo workspace with example data
Sound familiar? What garages & service teams in Oman tell us
Customers keep asking for updates and nobody knows who has the job.
EliteTeQ Inbox
Each customer is assigned to one advisor, with internal notes from the workshop the customer never sees.
We send quotes and the customer goes quiet.
EliteTeQ Inbox
Jobs sit on a pipeline from quote to approved to done. Waiting quotes are flagged hot.
We are closed on Sunday, but customers still message.
EliteTeQ Inbox
An away message goes out outside your hours, and the chat waits at the top on Monday.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
One shared inbox for garages, service centres, body shops and tyre centres in Oman.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in Oman write in Arabic and English, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
- Repair and service bookings
- Quotes for jobs and parts
- “Is my car ready?” updates
- Tyres, batteries and parts
What is a WhatsApp CRM for garages & service?
A WhatsApp CRM for garages & service is a shared inbox and lead pipeline for the messages garages, service centres, body shops and tyre centres in Oman get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Booking request, Inspection, Quote sent), and shows the owner who answered and how fast.
- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources
EliteTeQ Inbox at a glance
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Oman | +968 WhatsApp Business numbers, office hours on Muscat time (GST) |
| Languages | Customers write in Arabic and English |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
How garages & service teams use EliteTeQ Inbox
Real screens from our demo workspace, with example data.
Jobs tracked to collection
Move each job from booking to quote to ready, filtered by advisor.
- Stages you name yourself
- Hot leads flagged
- Filter by advisor
Real screen · demo workspace with example data
Hours and greetings
A greeting for new customers and an away message when you are closed.
- Greeting for new contacts
- Away message after hours
- Hours set day by day
Real screen · demo workspace with example data
A pipeline for garages & service
An example you can set up in Settings → Pipeline stages and rename any time.
- Booking request
- Inspection
- Quote sent
- Approved
- Ready for collection
- Lost
Try It With My Team
No credit card required · Plans from $29/month
Get your team answering in a day
No installation and no long training.
Create your account
Register with your email. The 7-day trial opens every feature, no card needed.
Connect your channels
Link your Facebook Page and Instagram. We connect your +968 WhatsApp Business number with you on WhatsApp, on Muscat time (GST), in about 40 minutes.
Invite your team
Add staff with their own logins as Owner, Admin or Agent, whether they work in Muscat and Sohar or from home.
Set up your pipeline
Name the stages after how you work, for example: Booking request → Inspection → Quote sent → Approved.
Start answering
Assign chats, follow up hot leads and watch the reports.
Create Your Free Account
No credit card required · Plans from $29/month
More than a shared inbox. A better way to manage your customer relationships.
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
- Designed for teams
- Employees work with their own logins, roles and responsibilities.
- Conversations connected to customers
- Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- Visibility for management
- See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- Grows with your business
- Start with a small team, then add people, numbers and a bigger plan as you grow.
- Easy to get started
- Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.
Simple pricing. No complicated contracts.
The same plans for every industry in Oman, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
Try Growth free for 7 daysNo card needed · you choose the plan when you pay
Phones and personal chats vs EliteTeQ Inbox
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Muscat and Sohar or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox in Oman
EliteTeQ Inbox works for garages, service centres, body shops and tyre centres in Oman on your existing +968 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Muscat and Sohar or anywhere else.
In Oman, customers ask businesses in Muscat about prices and delivery on WhatsApp. EliteTeQ Inbox lets the whole team answer from one business number.
Customers in Oman write in Arabic, English or both. Your team replies in the customer’s language inside the 24-hour window; template messages can currently be created in English.
The working week in Oman runs Sunday to Thursday, and office hours are set day by day, so Friday can be closed and Saturday short or closed. Customers who write on the weekend get your away message, at most once every 12 hours, and their chats wait at the top of the list for Sunday morning.
Selling on WhatsApp in Oman
Muscat's districts are strung along a coastal corridor, and Salalah's monsoon season transforms demand for a defined period.
Nizwa
Ad Dakhiliyah Governorate · a historic interior town and regional market centre
The interior's commercial centre trades around a traditional souq and livestock market, giving a strong market-day rhythm plus heritage visitor traffic. Cash holds a larger share than Muscat. The binding constraint is handling market trade and visitor sales cleanly from one system. Client enquiries from Nizwa get an owner and a follow-up instead of sitting in someone’s personal chats.
Sur
Ash Sharqiyah South Governorate · a coastal town in eastern Oman
Fishing, dhow-building heritage and nearby tourism bring visitors to a local market. Sur is a historic coastal town in eastern Oman known for traditional dhow building and fishing, with tourism to nearby nature sites. Client enquiries from Sur get an owner and a follow-up instead of sitting in someone’s personal chats.
Muscat
Muscat Governorate · Oman's capital and commercial centre
Districts are strung along a coastal corridor far enough apart that branches operate semi-independently and transfers are impractical. Arabic and English are both in commercial use and card payment is well established. Client enquiries from Muscat get an owner and a follow-up instead of sitting in someone’s personal chats.
EliteTeQ Inbox in every city of Oman
- MuscatMuscat Governorate · Oman's capital and commercial centre
- SalalahDhofar Governorate · a southern port city with a distinctive monsoon season
- SoharNorth Al Batinah Governorate · an industrial port city
- NizwaAd Dakhiliyah Governorate · a historic interior town and regional market centre
- SurAsh Sharqiyah South Governorate · a coastal town in eastern Oman
Reviewed by the EliteTeQ team ·
Questions businesses ask us
Not answered here? A person from our team replies on WhatsApp.
Ask a humanIs there a WhatsApp CRM for garages & service in Oman?
Yes. Garages & service teams in Oman use EliteTeQ Inbox with their own +968 WhatsApp Business number. Staff in Muscat, Sohar or anywhere else answer from their own logins, customers write in Arabic and English, and office hours run on Muscat time (GST). Plans start at $29 a month with a 7-day free trial.
Can mechanics see the chats?
If you invite them. Each person gets a login and counts toward your plan’s people; many garages keep chats with advisors and pass workshop notes internally.
Can we send a “your car is ready” message?
Yes. Reply freely within 24 hours of the customer’s last message, or send an approved template after that.
Does it manage parts stock?
No. EliteTeQ POS handles parts stock and sales; EliteTeQ Inbox handles the conversations.
Can several staff use the same WhatsApp number?
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
How much does it cost?
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Every garages & service enquiry is an opportunity. Don’t let yours get lost in Oman.
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355