Someone who knows your store
The same team handles every request, with notes on your theme and apps, so nothing has to be explained twice.
Shopify maintenance and support experts · Uganda
We look after your Shopify store every month.
Your store breaks on a Saturday. Who do you message?
An app update knocks out the cart. A banner needs changing before tomorrow’s sale. The checkout looks wrong on one phone. A support plan means there is always someone who knows your store, answering on WhatsApp, fixing it properly instead of patching it.
- A team that knows your store
- Requests on WhatsApp
- Monthly health check
- Fixed monthly price
A real person on WhatsApp, not a ticket queueFixed written quote before work startsYou own the code, store and accountsNairobi team, working remotely across Africa, the Gulf and Asia
How we look after your store
- 1
Audit and back up
We review your theme, apps, speed and checkout, back up the theme, and write down what is fragile before anything changes.
- 2
Watch it every week
We check the key shopping paths, app and theme updates and Shopify’s changes each week, so problems are caught before customers report them.
- 3
Fix and change on request
You message us on WhatsApp; we log the request, make the change on a copy of the theme and publish once you have approved it.
- 4
Report each month
A short report covers what was fixed, what changed, what to watch and what we suggest next.
What you have each month
Problems caught early
Broken apps, failed updates and checkout errors are spotted in routine checks, not by an unhappy customer.
A theme you can roll back
Every change is made on a backed-up copy, so a bad update can be undone.
A clear monthly record
You see what was done and why, in plain language, every month.
Want this for your business?
What does Shopify maintenance and support include in Uganda?
Shopify maintenance and support is a monthly plan where a team looks after your store: fixing problems, testing theme and app updates, checking checkout and speed, and making small changes you ask for. EliteTeQ provides this for stores in Uganda, with requests handled on WhatsApp.
- Fixes when something breaks
- Theme and app updates tested
- Monthly checkout and speed check
- Small changes on request
Sound familiar?
What happens when nobody looks after the store
- Small bugs quietly cost sales
- A broken variant picker or a missing image can sit unnoticed for weeks. A monthly check catches them before customers give up.
- Apps pile up and slow everything
- Old apps leave code behind even after you remove them. We clean out what is unused and flag new apps that drag the store down.
- Every change means finding a freelancer
- Each new person needs to learn your store from scratch, and some leave things worse. One team that already knows your setup is faster and safer.
- Updates get skipped out of fear
- Stores stuck on outdated themes miss fixes and features. We test updates on a copy first, so updating stops being a gamble.
What a support month looks like
01 / 02
Ask on WhatsApp, see it done
Send a message, a screenshot or a voice note. We confirm what we will change, do it, and tell you when it’s live.
- Requests by message, screenshot or voice note
- Clear confirmation before any change
- Done note when it’s live
02 / 02
A health check before problems show
Every month we walk through your store like a customer, test checkout, check speed and review apps, and send you a short report.
- Test order through checkout
- Speed and app script review
- Broken links and images fixed
What you get
Everything below is in the written quote, so you know exactly what you are paying for.
WhatsApp request line
Message us fixes and changes, and get a clear reply from someone who knows your store.
Bug fixes
Theme, layout and checkout problems found and fixed properly.
Theme and app updates
Tested on a copy of your store before they go live.
Monthly health check
Checkout, speed, links, images and apps reviewed every month.
Small changes included
Banners, sections, products and pages updated as you need.
Monthly summary
What we fixed, what we changed and what to watch next.
Freelancer roulette vs a support plan
Without it
- A new freelancer for every fix
- Bugs found by customers
- Updates skipped out of fear
- Unused apps still loading
- Surprise invoices for small jobs
With EliteTeQ
- One team that knows your store
- Bugs found in the monthly check
- Updates tested on a copy first
- Apps reviewed and cleaned out
- A fixed monthly price
Not sure which you need? Ask.
For stores that can’t afford to be broken
- Stores without an in-house developer
- Brands running regular sales and launches
- Stores with many apps installed
- Owners who inherited a store from an agency
- Stores we built or redesigned
- Teams that change content every week
A fixed monthly plan, no surprise invoices
A fixed price, in writing
You see the full scope and cost before you commit to anything.
Every project includes
- Free store check
- WhatsApp request line
- Bug fixes and small changes
- Tested theme and app updates
- Monthly health check and report
Questions clients ask us
Not answered here? A real person replies on WhatsApp.
Do you support stores you didn’t build?
Yes. We start with an onboarding review of your theme, apps and settings, so we understand the store before we touch it.
What counts as a small change?
Things like banners, page sections, product updates, menus and minor layout fixes. Bigger work, such as a new feature, gets its own fixed quote before we start.
How fast do you respond?
We agree response times in your plan, and urgent problems such as a broken checkout always go to the front of the queue.
Can I cancel the plan?
Yes. Plans run month to month, and if you leave, you keep everything, including the notes we made about your store.
Do you work with stores remotely in Uganda?
Yes. We support stores in Uganda over WhatsApp, email and video calls, with a staff account you control in your Shopify admin.
Give your store someone to call.
Send us your store link on WhatsApp. We’ll do a free check and tell you what we’d fix first.
· Shopify Maintenance & Support in Uganda