For online stores and social sellers · Singapore
Your post goes viral, the DMs and comments pour in, and the same three people try to answer from their phones. The buyers you don’t reach in an hour buy from the next shop.
EliteTeQ Inbox puts every product question, order and delivery query from WhatsApp, Instagram and Facebook in one shared inbox. Your team answers fast, every buyer is tracked from first question to paid, and you see which ads actually sell. Staff in Singapore and Jurong or anywhere else answer from one +65 business number, with office hours on Singapore time (SGT).
No credit card required · Plans from $29/month
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
We posted a new collection and got 200 comments asking the price. Half never got an answer.
EliteTeQ Inbox
Comments come into the inbox next to DMs. Automatic replies answer comments that say “price” publicly and privately, while your team handles the rest.
Buyers say “let me think” and disappear. We never chase them.
EliteTeQ Inbox
Every buyer is a lead on your pipeline. The ones waiting for you or about to decide are flagged hot, so the follow-up happens.
We spend on Instagram ads every week and can’t tell which ones sell.
EliteTeQ Inbox
Leads from Click-to-WhatsApp ads arrive with the ad’s name, and reports rank your ads by leads and by clients won.
Every enquiry is a customer deciding where to spend. Don’t let yours wait.
EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.
Customers in Singapore write in English, Mandarin and Malay, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:
Less switching between phones. More enquiries turned into customers.
Start Your Free TrialWith EliteTeQ Inbox, you can
A WhatsApp CRM for e-commerce is a shared inbox and lead pipeline for the messages online stores, Instagram shops and social sellers in Singapore get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Asked about a product, Price sent, Ordered), and shows the owner who answered and how fast.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Singapore | +65 WhatsApp Business numbers, office hours on Singapore time (SGT) |
| Languages | Customers write in English, Mandarin and Malay |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
Real screens from our demo workspace, with example data.
Instagram DMs, Facebook Messenger, comments on your posts and WhatsApp in one list. Reply publicly or privately to a comment from the same box.
Real screen · demo workspace with example data
Move each buyer from asked to paid to delivered. See who needs a follow-up today and who has gone cold.
Real screen · demo workspace with example data
Reports show leads from ads against direct messages, the top ads, first-reply times and the busiest hours.
Real screen · demo workspace with example data
An example you can set up in Settings → Pipeline stages and rename any time.
No credit card required · Plans from $29/month
No installation and no long training.
Register with your email. The 7-day trial opens every feature, no card needed.
Link your Facebook Page and Instagram. We connect your +65 WhatsApp Business number with you on WhatsApp, on Singapore time (SGT), in about 40 minutes.
Add staff with their own logins as Owner, Admin or Agent, whether they work in Singapore and Jurong or from home.
Name the stages after how you work, for example: Asked about a product → Price sent → Ordered → Paid.
Assign chats, follow up hot leads and watch the reports.
No credit card required · Plans from $29/month
A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.
The same plans for every industry in Singapore, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.
The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Singapore and Jurong or at home.
| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |
EliteTeQ Inbox works for online stores, Instagram shops and social sellers in Singapore on your existing +65 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Singapore and Jurong or anywhere else.
In Singapore, WhatsApp is how many customers book, ask and follow up with shops, clinics and service businesses. EliteTeQ Inbox lets a team share one number and see every chat’s owner.
Customers in Singapore write in English, Singlish, Mandarin and Malay. Your team replies in the customer’s language inside the 24-hour window; template messages are created in English.
Office hours are set day by day for each number. A common setup in Singapore: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Customers in Singapore pay with PayNow, cards, NETS, and contactless, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.
East Region · the regional centre of eastern Singapore
Tampines is one of Singapore's largest residential towns and the commercial centre of the east, with malls, hawker centres and neighbourhood retail serving families. Card and PayNow payments are standard and GST applies to registered businesses. Malls, hawker centres and neighbourhood shops serve a large residential town. E-commerce enquiries from Tampines land in one shared inbox, so a quote never waits on one person’s phone.
North Region · the regional centre of northern Singapore near the Johor causeway
Woodlands sits next to the causeway to Johor Bahru, so cross-border commuting shapes its traffic alongside a large residential population. Neighbourhood retail and food businesses see commuter peaks, and card and PayNow payments are routine. Cross-border commuters and a large residential population create sharp peaks. E-commerce enquiries from Woodlands land in one shared inbox, so a quote never waits on one person’s phone.
North-East Region · a newer residential town in north-eastern Singapore
Punggol is one of Singapore's newer towns, with many young families and growing neighbourhood retail and food businesses. Customers expect card and PayNow payment as standard, and new operators often start with one outlet and expand. A young, growing residential town supports new neighbourhood shops and food businesses. E-commerce enquiries from Punggol land in one shared inbox, so a quote never waits on one person’s phone.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a humanYes. E-commerce teams in Singapore use EliteTeQ Inbox with their own +65 WhatsApp Business number. Staff in Singapore, Jurong or anywhere else answer from their own logins, customers write in English, Mandarin and Malay, and office hours run on Singapore time (SGT). Plans start at $29 a month with a 7-day free trial.
Not as a plug-in. The EliteTeQ API (in early access) lets a developer send order and delivery messages from your store and add leads to the pipeline. Without it, your team handles orders in the chat.
No. EliteTeQ Inbox doesn’t take payments. Share your usual payment details in the chat and move the buyer to a “Paid” stage when the money arrives.
Yes, with approved WhatsApp templates sent to customers who ordered from you. Replies within 24 hours of a customer’s message are free; Meta charges for templates you start.
Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.
Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
Bring your channels, your team and every customer conversation into one organised workspace.
No credit card required · Plans from $29/month
Or WhatsApp us on +1 214 423 5355