Shared WhatsApp inbox
Your team answers customers from one business number, each from their own login, without stepping on each other’s replies.
WhatsApp on one phone works until two people need to answer at once, or the person holding it goes home. EliteTeQ Inbox moves your business number into a shared inbox that works on any computer or phone, and gives every chat a clear owner. Staff in Guangzhou and Shenzhen answer the same +86 number at the same time.
7 days free · no card needed · keep the WhatsApp Business app
WhatsApp or call +1 214 423 5355 · a person replies, usually in under 10 minutes
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Real screen · demo workspace with example data
Customers message at nine at night and nobody answers until morning.
EliteTeQ Inbox
Set office hours for each number, in Beijing time (CST). After hours, customers get your away message straight away, and their chat waits at the top of the list for the morning.
Chinedu ends up answering every chat, because the phone lives at the till.
EliteTeQ Inbox
Tick who handles the number and turn on auto-assign. Each new customer goes to the next person in turn.
The 24 hours passed and now WhatsApp won’t let us reply.
EliteTeQ Inbox
Every chat shows how long you have left to reply. When the window closes, send an approved template from the same box.
Tell us how many people should answer. We set up logins, auto-assign and office hours with you on WhatsApp, usually in one sitting.
A shared WhatsApp inbox lets several staff answer customers from one WhatsApp Business number at the same time, each from their own login. EliteTeQ Inbox does this on the official WhatsApp Business Platform: chats are assigned to one teammate, internal comments stay inside the team, and the owner sees every conversation in China.
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
|---|---|
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In China | +86 WhatsApp Business numbers, office hours on Beijing time (CST) |
| Languages | Customers write in English, French and Arabic (overseas buyers) |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |
The everyday problems of one business phone, one at a time.
Assign a chat by hand, or turn on auto-assign so each new customer goes to the next teammate in turn. Transfer a chat with a handover note and the new owner gets an alert.
Real screen · demo workspace with example data
New customers get a greeting during office hours. Anyone who writes while you’re closed gets an away message, at most once every 12 hours. Hours run in Beijing time (CST).
Real screen · demo workspace with example data
WhatsApp lets you reply freely for 24 hours after a customer writes. After that, or to message someone new, you send a template approved by WhatsApp. Create and track them in the app.
Real screen · demo workspace with example data
Install EliteTeQ Inbox on Android or iPhone from the browser. It looks and works like WhatsApp, with sounds, pop-ups and an unread badge.
Real screen · demo workspace with example data
7 days free · no card needed · keep the WhatsApp Business app
Customers message the same number they always have; your team answers from the inbox.
Chinedu messages your +86 business number. The chat appears in the inbox for everyone allowed to see that number.
Auto-assign gives new chats to the next teammate in turn, or anyone can take it. The chat shows whose it is.
The owner leaves an internal comment, “@Mariam offer free delivery”, that the customer never sees.
Waiting chats rise to the top, and a countdown shows how long you have before WhatsApp’s 24-hour reply window closes.
You can keep the app; the inbox adds the team, in Guangzhou, Shenzhen or anywhere else.
| WhatsApp Business app alone | With EliteTeQ Inbox |
|---|---|
| One phone, plus a few linked devices | Every teammate on their own login |
| No way to say who handles a chat | Assign, transfer and auto-assign |
| Notes to staff go in another chat | Internal comments inside the chat |
| No record of who replied, or how fast | Reply speed per teammate in reports |
| Each number on its own phone | Several numbers in one inbox (Business plan) |
Customers keep messaging the same number, in its +86 format; only the way your team answers changes.
WhatsApp isn’t used for domestic business in mainland China, where customers use WeChat. EliteTeQ Inbox is for Chinese exporters and trading companies whose overseas buyers in Africa and the Middle East message them on WhatsApp, so the whole sales team can follow every buyer.
Overseas buyers write in English, French, Arabic, Swahili and more. Your sales team replies in the buyer’s language; template messages can be created in English, French or Swahili.
Office hours are set day by day for each number. A common setup in Shenzhen or Guangzhou: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.
Customers in China pay with Alipay, WeChat Pay, cards, and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.
Guangdong Province · a major trade and wholesale centre in southern China
Guangzhou is one of China's great wholesale trading cities, hosting large-scale markets and trade fairs that draw international buyers, so bulk pricing, order tracking and multi-language customer interaction matter more here than typical retail features. QR wallet payment dominates and fapiao invoicing obligations apply as nationally. Large-scale wholesale markets and trade fairs draw international buyers placing bulk orders, making order tracking and multi-language interaction more important than typical retail features. When Guangzhou trade peaks, auto-assign spreads new WhatsApp chats across whoever is on shift.
Sichuan Province · the capital of Sichuan and western China's largest consumer market
Chengdu is western China's main commercial centre, with a large food, tea-house and leisure economy and dense mall retail. Customers pay by scanning QR wallets almost by default, and invoicing runs through the state fapiao system. A large food and leisure economy and dense mall retail sit alongside each other, and customers scan to pay almost every time. When Chengdu trade peaks, auto-assign spreads new WhatsApp chats across whoever is on shift.
Shanghai Municipality · China's largest commercial and financial centre
Simplified Chinese product naming and receipting are baseline requirements. When Shanghai trade peaks, auto-assign spreads new WhatsApp chats across whoever is on shift.
Reviewed by the EliteTeQ team ·
Not answered here? A person from our team replies on WhatsApp.
Ask a real person on WhatsAppYes, and both replies are sent. To avoid double answers, assign the chat to one person.
Yes. Agents can be limited to certain numbers. Owners and admins always see everything.
The greeting goes once to new customers during office hours. The away message goes to anyone who writes while you’re closed, at most once every 12 hours. Both are set per number.
It has been more than 24 hours since the customer last wrote. WhatsApp only allows an approved template until they reply again.
New businesses can start conversations with 250 people a day. Meta raises it to 1,000, 10,000 and beyond after business verification and good-quality messaging. Replies to people who wrote first don’t count.
Never. Comments are only for your team. Type @ and a name to mention a teammate.
Yes. Everyone signs in to EliteTeQ Inbox with their own login, from any computer or phone, and answers from the same business number. Chats can be assigned, transferred or shared out in turn, and agents can be limited to the numbers they handle. Office hours run on Beijing time (CST).
They get your away message straight away, at most once every 12 hours, and their chat waits at the top of the list for the morning. Office hours are set per number, on Beijing time (CST).
WhatsApp rules on this page, from Meta:WhatsApp Business Platform pricing (Meta)Messaging limits (Meta)Message templates (Meta)Business phone numbers and limits (Meta)About the WhatsApp Business Platform (Meta)
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