# Stop drowning in “my internet is down” messages. Route support and sales to the right team — EliteTeQ Inbox for internet service providers, telecom resellers and fibre installers in Zambia **When a line goes down, hundreds of customers message at once, and new-connection enquiries get buried under complaints.** EliteTeQ Inbox lets your support and sales teams share one workspace. Support and sales can each have their own number and team, every request has an owner, and reports show how fast customers get an answer. Staff in Lusaka and Kitwe or anywhere else answer from one +260 business number, with office hours on Lusaka time (CAT). - Outage and fault reports - New connections and packages - Billing and payment questions - Installation appointments Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month) ## Sound familiar? What telecoms & isps teams in Zambia tell us > During an outage, sales enquiries get lost under hundreds of complaints. Give sales and support their own WhatsApp numbers and teams, in one workspace. > We don’t know how long customers wait for support. Reports show first-reply time, waiting chats and the busiest hours. > New-connection leads from our ads are answered days later. Ad leads arrive flagged hot with the ad’s name, and sit on a sales pipeline. *Every enquiry is a customer deciding where to spend. Don’t let yours wait.* ## One shared inbox for internet service providers, telecom resellers and fibre installers in Zambia. EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from. Customers in Zambia write in English, Bemba and Nyanja, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up: With EliteTeQ Inbox, you can: - Outage and fault reports - New connections and packages - Billing and payment questions - Installation appointments Less switching between phones. More enquiries turned into customers. Start Your Free Trial: https://crm.eliteteqpos.com/signup ## Get your team answering in a day No installation and no long training. 1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed. 2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +260 WhatsApp Business number with you on WhatsApp, on Lusaka time (CAT), in about 40 minutes. 3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Lusaka and Kitwe or from home. 4. **Set up your pipeline** — Name the stages after how you work, for example: Enquiry → Coverage checked → Package chosen → Installation booked. 5. **Start answering** — Assign chats, follow up hot leads and watch the reports. Create Your Free Account: https://crm.eliteteqpos.com/signup ## What is a WhatsApp CRM for telecoms & isps? A WhatsApp CRM for telecoms & isps is a shared inbox and lead pipeline for the messages internet service providers, telecom resellers and fibre installers in Zambia get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Coverage checked, Package chosen), and shows the owner who answered and how fast. - One business number, many staff, each with their own login - Every chat assigned to one person, with internal notes - A pipeline named after your own steps - Reports on reply speed, leads per day and ad sources ## EliteTeQ Inbox at a glance | | | |---|---| | Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) | | What it is | A WhatsApp team inbox and CRM | | Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments | | Works on | Any browser; installs on Android and iPhone | | Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months | | Free trial | 7 days, every feature open | | WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) | | In Zambia | +260 WhatsApp Business numbers, office hours on Lusaka time (CAT) | | Languages | Customers write in English, Bemba and Nyanja | | Setup | About 40 minutes, or done with you on WhatsApp | | Last reviewed | 2026-11-01 | ## Simple pricing. No complicated contracts. The same plans for every industry in Zambia, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate. | Plan | Monthly | Yearly | WhatsApp numbers | People | Includes | |---|---|---|---|---|---| | Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports | | Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management | | Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support | Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free. ## A pipeline for telecoms & isps An example you can set up in Settings → Pipeline stages and rename any time. 1. Enquiry 2. Coverage checked 3. Package chosen 4. Installation booked 5. Connected 6. Lost ## How telecoms & isps teams use EliteTeQ Inbox Real screens from our demo workspace, with example data. ### Support and sales separated A team per number, auto-assign in turn, and transfers with notes between departments. - Team per WhatsApp number - Auto-assign in turn - Transfer with a note ### New connections tracked Move prospects from enquiry to connected, filtered by area category or salesperson. - Stages you name yourself - Categories for area - Hot leads flagged ### Service levels you can see First-reply time, messages per day, busiest hours and a team leaderboard. - First-reply time - Messages per day - Team leaderboard ## Phones and personal chats vs EliteTeQ Inbox The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Lusaka and Kitwe or at home. | Phones and personal chats | EliteTeQ Inbox | |---|---| | Whoever holds the phone answers | Every staff member answers from their own login | | Two people reply to the same customer | Each chat is assigned to one person | | Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged | | Instagram, Facebook and WhatsApp on different devices | Every channel in the same list | | No idea how fast customers get an answer | Reply speed and leads per person in reports | ## Other industries EliteTeQ Inbox works the same way for any business that sells or serves over chat in Zambia. - [Healthcare](https://eliteteqpos.com/zm/inbox/industries/healthcare/) - [Insurance](https://eliteteqpos.com/zm/inbox/industries/insurance/) - [Financial services](https://eliteteqpos.com/zm/inbox/industries/financial-services/) - [Law firms](https://eliteteqpos.com/zm/inbox/industries/law-firms/) - [Real estate](https://eliteteqpos.com/zm/inbox/industries/real-estate/) - [Schools & education](https://eliteteqpos.com/zm/inbox/industries/schools/) - [E-commerce](https://eliteteqpos.com/zm/inbox/industries/ecommerce/) - [Car dealerships](https://eliteteqpos.com/zm/inbox/industries/car-dealers/) ## More than a shared inbox. A better way to manage your customer relationships. A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility. - **Designed for teams:** Employees work with their own logins, roles and responsibilities. - **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat. - **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed. - **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow. - **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson. ## EliteTeQ Inbox in Zambia EliteTeQ Inbox works for internet service providers, telecom resellers and fibre installers in Zambia on your existing +260 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Lusaka and Kitwe or anywhere else. In Zambia, customers message to ask about prices and stock before travelling across town or from the Copperbelt. EliteTeQ Inbox keeps every one of those questions visible until someone has answered it. Customers write in English, Bemba, Nyanja and other languages. Your team replies in the customer’s language; template messages are created in English. Office hours are set day by day for each number. A common setup in Lusaka: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning. - **Numbers:** +260 (e.g. +260 97 000 0000) - **Office hours:** Run on Lusaka time (CAT) - **Weekend:** Saturday and Sunday - **Templates:** English - **Price:** From $29 a month, in US dollars - **Paying:** Card, charged in Kenyan shillings at the day’s rate ## Selling on WhatsApp in Zambia The Copperbelt and Lusaka carry most formal trade, and mining pay dates concentrate demand into month-end far more sharply than in diversified economies. As a landlocked market, most goods arrive overland from the south, so shelf price follows freight cost. ### [Luanshya](https://eliteteqpos.com/luanshya/) Copperbelt Province · a Copperbelt mining town A smaller Copperbelt town whose retail depends closely on nearby mining activity, with most businesses single-outlet and owner-run. The binding constraint is a clear daily total and correct receipting without administrative overhead. Luanshya is a smaller Copperbelt town whose retail trade depends closely on mining employment, making demand sensitive to activity at nearby operations. Enquiries to telecoms & isps teams in Luanshya go to the right desk, with general questions in chat and sensitive details kept out. ### [Chipata](https://eliteteqpos.com/chipata/) Eastern Province · an eastern trade town on the Malawian border The Malawian border corridor brings cross-border shoppers and a second currency, while a large farming catchment sets a seasonal payment calendar. The binding constraint is credit tracked across the agricultural cycle alongside cross-border pricing. Chipata sits on the corridor to Malawi, which makes cross-border trade and shoppers a routine part of commerce and gives businesses regular exposure to more than one currency. Enquiries to telecoms & isps teams in Chipata go to the right desk, with general questions in chat and sensitive details kept out. ### [Lusaka](https://eliteteqpos.com/lusaka/) Lusaka Province · Zambia's capital and commercial centre Central markets and the shopping centres along the main arterial roads serve very different baskets, and most goods arrive overland from the south. Lusaka holds most of Zambia's formal retail trade, from central markets to modern shopping centres along the main arterial roads. As a landlocked market, most goods arrive overland from the south, so landed cost and resupply timing affect margins directly. Enquiries to telecoms & isps teams in Lusaka go to the right desk, with general questions in chat and sensitive details kept out. ### [Kitwe](https://eliteteqpos.com/kitwe/) Copperbelt Province · a principal city of the Copperbelt mining region Retail tracks copper mining employment, and month-end mine pay dates produce surges far sharper than an ordinary weekly pattern. Kitwe's retail demand is closely tied to copper mining employment and contractor activity, which makes it more sensitive to commodity cycles than Lusaka and produces strong month-end peaks around mine pay dates. Enquiries to telecoms & isps teams in Kitwe go to the right desk, with general questions in chat and sensitive details kept out. ### EliteTeQ Inbox in every city of Zambia - [Lusaka](https://eliteteqpos.com/lusaka/): Lusaka Province, Zambia's capital and commercial centre - [Kitwe](https://eliteteqpos.com/kitwe/): Copperbelt Province, a principal city of the Copperbelt mining region - [Ndola](https://eliteteqpos.com/ndola/): Copperbelt Province, the commercial centre of the Copperbelt - [Livingstone](https://eliteteqpos.com/livingstone/): Southern Province, the tourism centre for Victoria Falls - [Solwezi](https://eliteteqpos.com/solwezi/): North-Western Province, a rapidly grown centre for new copper mining - [Kabwe](https://eliteteqpos.com/kabwe/): Central Province, a central town on the main rail and road corridor - [Chingola](https://eliteteqpos.com/chingola/): Copperbelt Province, a Copperbelt mining town - [Mufulira](https://eliteteqpos.com/mufulira/): Copperbelt Province, a Copperbelt mining town near the DRC border - [Luanshya](https://eliteteqpos.com/luanshya/): Copperbelt Province, a Copperbelt mining town - [Chipata](https://eliteteqpos.com/chipata/): Eastern Province, an eastern trade town on the Malawian border ## Questions businesses ask us **Is there a WhatsApp CRM for telecoms & isps in Zambia?** Yes. Telecoms & ISPs teams in Zambia use EliteTeQ Inbox with their own +260 WhatsApp Business number. Staff in Lusaka, Kitwe or anywhere else answer from their own logins, customers write in English, Bemba and Nyanja, and office hours run on Lusaka time (CAT). Plans start at $29 a month with a 7-day free trial. **Can it handle large message volumes?** Messages arrive through Meta’s WhatsApp Business Platform, within Meta’s messaging limits for your number. Business has unlimited people, so you can add as many agents as you need. **Can we send an outage notice to all customers?** No. There are no mass broadcasts; templates go one by one to customers who agreed to hear from you. Use an away or greeting message to tell people who write in. **Does it connect to our ticketing or billing system?** No ready-made integration. The EliteTeQ API (in early access) and its webhooks let developers connect your own systems. **Can several staff use the same WhatsApp number?** Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected. **How much does it cost?** Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial. Sources for the WhatsApp rules on this page (Meta): - [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing) - [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits) - [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview) - [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers) - [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform) ## Every telecoms & isps enquiry is an opportunity. Don’t let yours get lost in Zambia. Bring your channels, your team and every customer conversation into one organised workspace. Start Your Free Trial Today: https://crm.eliteteqpos.com/signup ## More about EliteTeQ Inbox EliteTeQ Inbox: smarter business, better conversations. - [EliteTeQ Inbox overview](https://eliteteqpos.com/zm/inbox/) - [Shared WhatsApp inbox](https://eliteteqpos.com/zm/inbox/whatsapp-team-inbox/) - [WhatsApp CRM & pipeline](https://eliteteqpos.com/zm/inbox/whatsapp-crm/) - [Facebook & Instagram inbox](https://eliteteqpos.com/zm/inbox/facebook-instagram-inbox/) - [Click-to-WhatsApp ad leads](https://eliteteqpos.com/zm/inbox/click-to-whatsapp-ads/) - [WhatsApp API for developers](https://eliteteqpos.com/zm/inbox/api/) - [Pricing](https://eliteteqpos.com/zm/inbox/pricing/) ## Talk to EliteTeQ about EliteTeQ Inbox - WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20telecoms%20%26%20isps%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Zambia.) - Email: info@eliteteqpos.com - Web: https://eliteteqpos.com/zm/inbox/industries/telecoms/