# Stop losing new clients to a slow first reply. Route every legal enquiry to the right person — EliteTeQ Inbox for law firms, advocates and legal service providers in Zambia **People in a hurry message several firms at once. The first one that replies and books a consultation usually gets the matter.** EliteTeQ Inbox lets your reception and associates answer new client enquiries from one shared inbox. Each enquiry is assigned to one person, tracked from first message to consultation and engagement, and nothing depends on a partner’s phone. Staff in Lusaka and Kitwe or anywhere else answer from one +260 business number, with office hours on Lusaka time (CAT). - New matter enquiries - Consultation requests - Fees and retainer questions - Updates for existing clients Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month) ## Sound familiar? What law firms teams in Zambia tell us > Enquiries come to a partner’s WhatsApp and wait until they are out of court. Clients write to the firm’s number. Reception answers, and the enquiry is assigned to the right associate with a note. > We don’t know how many enquiries become clients. Every enquiry sits on a pipeline from first message to engaged, and reports show the funnel. > People message on Sunday and hear nothing until Tuesday. Away messages tell them when you will reply, set by your office hours. *Every enquiry is a customer deciding where to spend. Don’t let yours wait.* ## One shared inbox for law firms, advocates and legal service providers in Zambia. EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from. Customers in Zambia write in English, Bemba and Nyanja, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up: With EliteTeQ Inbox, you can: - New matter enquiries - Consultation requests - Fees and retainer questions - Updates for existing clients Less switching between phones. More enquiries turned into customers. Start Your Free Trial: https://crm.eliteteqpos.com/signup ## Get your team answering in a day No installation and no long training. 1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed. 2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +260 WhatsApp Business number with you on WhatsApp, on Lusaka time (CAT), in about 40 minutes. 3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Lusaka and Kitwe or from home. 4. **Set up your pipeline** — Name the stages after how you work, for example: New enquiry → Conflict check → Consultation booked → Engagement sent. 5. **Start answering** — Assign chats, follow up hot leads and watch the reports. Create Your Free Account: https://crm.eliteteqpos.com/signup ## What is a WhatsApp CRM for law firms? A WhatsApp CRM for law firms is a shared inbox and lead pipeline for the messages law firms, advocates and legal service providers in Zambia get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example New enquiry, Conflict check, Consultation booked), and shows the owner who answered and how fast. - One business number, many staff, each with their own login - Every chat assigned to one person, with internal notes - A pipeline named after your own steps - Reports on reply speed, leads per day and ad sources ## EliteTeQ Inbox at a glance | | | |---|---| | Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) | | What it is | A WhatsApp team inbox and CRM | | Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments | | Works on | Any browser; installs on Android and iPhone | | Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months | | Free trial | 7 days, every feature open | | WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) | | In Zambia | +260 WhatsApp Business numbers, office hours on Lusaka time (CAT) | | Languages | Customers write in English, Bemba and Nyanja | | Setup | About 40 minutes, or done with you on WhatsApp | | Last reviewed | 2026-11-01 | ## Simple pricing. No complicated contracts. The same plans for every industry in Zambia, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate. | Plan | Monthly | Yearly | WhatsApp numbers | People | Includes | |---|---|---|---|---|---| | Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports | | Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management | | Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support | Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free. ## A pipeline for law firms An example you can set up in Settings → Pipeline stages and rename any time. 1. New enquiry 2. Conflict check 3. Consultation booked 4. Engagement sent 5. Engaged 6. Declined ## How law firms teams use EliteTeQ Inbox Real screens from our demo workspace, with example data. ### Reception that routes, not forwards Assign each enquiry to the associate for that practice area, with internal notes the client never sees. - Assign or transfer with a note - Categories for practice area - Own login for each person ### Enquiries tracked to engagement Move prospective clients from enquiry to consultation to engaged. - Stages you name yourself - Hot leads flagged - Filter by associate ### Office hours and away messages Set hours per number so clients know when to expect a reply. - Hours set day by day - Away message when closed - Greeting for new contacts ## Phones and personal chats vs EliteTeQ Inbox The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Lusaka and Kitwe or at home. | Phones and personal chats | EliteTeQ Inbox | |---|---| | Whoever holds the phone answers | Every staff member answers from their own login | | Two people reply to the same customer | Each chat is assigned to one person | | Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged | | Instagram, Facebook and WhatsApp on different devices | Every channel in the same list | | No idea how fast customers get an answer | Reply speed and leads per person in reports | ## Other industries EliteTeQ Inbox works the same way for any business that sells or serves over chat in Zambia. - [Healthcare](https://eliteteqpos.com/zm/inbox/industries/healthcare/) - [Insurance](https://eliteteqpos.com/zm/inbox/industries/insurance/) - [Financial services](https://eliteteqpos.com/zm/inbox/industries/financial-services/) - [Telecoms & ISPs](https://eliteteqpos.com/zm/inbox/industries/telecoms/) - [Real estate](https://eliteteqpos.com/zm/inbox/industries/real-estate/) - [Schools & education](https://eliteteqpos.com/zm/inbox/industries/schools/) - [E-commerce](https://eliteteqpos.com/zm/inbox/industries/ecommerce/) - [Car dealerships](https://eliteteqpos.com/zm/inbox/industries/car-dealers/) ## More than a shared inbox. A better way to manage your customer relationships. A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility. - **Designed for teams:** Employees work with their own logins, roles and responsibilities. - **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat. - **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed. - **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow. - **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson. ## EliteTeQ Inbox in Zambia EliteTeQ Inbox works for law firms, advocates and legal service providers in Zambia on your existing +260 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Lusaka and Kitwe or anywhere else. In Zambia, customers message to ask about prices and stock before travelling across town or from the Copperbelt. EliteTeQ Inbox keeps every one of those questions visible until someone has answered it. Customers write in English, Bemba, Nyanja and other languages. Your team replies in the customer’s language; template messages are created in English. Office hours are set day by day for each number. A common setup in Lusaka: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning. - **Numbers:** +260 (e.g. +260 97 000 0000) - **Office hours:** Run on Lusaka time (CAT) - **Weekend:** Saturday and Sunday - **Templates:** English - **Price:** From $29 a month, in US dollars - **Paying:** Card, charged in Kenyan shillings at the day’s rate ## Selling on WhatsApp in Zambia Customers in Zambia pay with MTN MoMo, Airtel Money and Zamtel Kwacha, cards, and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly. ### [Chingola](https://eliteteqpos.com/chingola/) Copperbelt Province · a Copperbelt mining town Chingola's trade follows the rhythm of large-scale copper mining, with pronounced month-end spending peaks and sensitivity to shifts in mining activity. Large-scale copper mining sets the rhythm, with pronounced month-end spending and sensitivity to shifts in mine activity. Retail clusters around the town centre and mine townships. Enquiries to law firms teams in Chingola go to the right desk, with general questions in chat and sensitive details kept out. ### [Mufulira](https://eliteteqpos.com/mufulira/) Copperbelt Province · a Copperbelt mining town near the DRC border Mufulira combines mining employment with proximity to the Congolese border, which adds cross-border shoppers and multi-currency exposure to an otherwise mining-driven demand pattern. Month-end peaks are pronounced, and businesses handling customers from both sides benefit from clean mixed-tender records. Mining employment combines with proximity to the Congolese border, adding cross-border shoppers and a second currency to a payday-driven pattern. Enquiries to law firms teams in Mufulira go to the right desk, with general questions in chat and sensitive details kept out. ### [Luanshya](https://eliteteqpos.com/luanshya/) Copperbelt Province · a Copperbelt mining town Luanshya is a smaller Copperbelt town whose retail trade depends closely on mining employment, making demand sensitive to activity at nearby operations. A smaller Copperbelt town whose retail depends closely on nearby mining activity, with most businesses single-outlet and owner-run. The binding constraint is a clear daily total and correct receipting without administrative overhead. Enquiries to law firms teams in Luanshya go to the right desk, with general questions in chat and sensitive details kept out. ### [Chipata](https://eliteteqpos.com/chipata/) Eastern Province · an eastern trade town on the Malawian border Chipata sits on the corridor to Malawi, which makes cross-border trade and shoppers a routine part of commerce and gives businesses regular exposure to more than one currency. It also serves as the commercial centre for a large farming region, so demand follows the agricultural payment calendar as well as cross-border flows. The Malawian border corridor brings cross-border shoppers and a second currency, while a large farming catchment sets a seasonal payment calendar. Enquiries to law firms teams in Chipata go to the right desk, with general questions in chat and sensitive details kept out. ### EliteTeQ Inbox in every city of Zambia - [Lusaka](https://eliteteqpos.com/lusaka/): Lusaka Province, Zambia's capital and commercial centre - [Kitwe](https://eliteteqpos.com/kitwe/): Copperbelt Province, a principal city of the Copperbelt mining region - [Ndola](https://eliteteqpos.com/ndola/): Copperbelt Province, the commercial centre of the Copperbelt - [Livingstone](https://eliteteqpos.com/livingstone/): Southern Province, the tourism centre for Victoria Falls - [Solwezi](https://eliteteqpos.com/solwezi/): North-Western Province, a rapidly grown centre for new copper mining - [Kabwe](https://eliteteqpos.com/kabwe/): Central Province, a central town on the main rail and road corridor - [Chingola](https://eliteteqpos.com/chingola/): Copperbelt Province, a Copperbelt mining town - [Mufulira](https://eliteteqpos.com/mufulira/): Copperbelt Province, a Copperbelt mining town near the DRC border - [Luanshya](https://eliteteqpos.com/luanshya/): Copperbelt Province, a Copperbelt mining town - [Chipata](https://eliteteqpos.com/chipata/): Eastern Province, an eastern trade town on the Malawian border ## Questions businesses ask us **Is there a WhatsApp CRM for law firms in Zambia?** Yes. Law firms teams in Zambia use EliteTeQ Inbox with their own +260 WhatsApp Business number. Staff in Lusaka, Kitwe or anywhere else answer from their own logins, customers write in English, Bemba and Nyanja, and office hours run on Lusaka time (CAT). Plans start at $29 a month with a 7-day free trial. **Is it appropriate for confidential client communication?** Use it for enquiries and logistics. Access tokens are stored encrypted and each person signs in with their own login, but EliteTeQ Inbox is not a document-management or e-discovery system. Keep privileged documents in your practice system and follow your bar’s rules on client communication. **Can only certain staff see enquiries?** Only people you invite can sign in. Roles (Owner, Admin, Agent) control settings and team management; invite only staff who should handle client enquiries. **Can it send consultation reminders?** Yes, as an approved WhatsApp template to a client who agreed to hear from you, sent one by one. **Can several staff use the same WhatsApp number?** Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected. **How much does it cost?** Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial. Sources for the WhatsApp rules on this page (Meta): - [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing) - [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits) - [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview) - [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers) - [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform) ## Every law firms enquiry is an opportunity. Don’t let yours get lost in Zambia. Bring your channels, your team and every customer conversation into one organised workspace. Start Your Free Trial Today: https://crm.eliteteqpos.com/signup ## More about EliteTeQ Inbox EliteTeQ Inbox: smarter business, better conversations. - [EliteTeQ Inbox overview](https://eliteteqpos.com/zm/inbox/) - [Shared WhatsApp inbox](https://eliteteqpos.com/zm/inbox/whatsapp-team-inbox/) - [WhatsApp CRM & pipeline](https://eliteteqpos.com/zm/inbox/whatsapp-crm/) - [Facebook & Instagram inbox](https://eliteteqpos.com/zm/inbox/facebook-instagram-inbox/) - [Click-to-WhatsApp ad leads](https://eliteteqpos.com/zm/inbox/click-to-whatsapp-ads/) - [WhatsApp API for developers](https://eliteteqpos.com/zm/inbox/api/) - [Pricing](https://eliteteqpos.com/zm/inbox/pricing/) ## Talk to EliteTeQ about EliteTeQ Inbox - WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20law%20firms%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Zambia.) - Email: info@eliteteqpos.com - Web: https://eliteteqpos.com/zm/inbox/industries/law-firms/