# Stop losing bookings to unanswered messages. Answer every guest from one inbox — EliteTeQ Inbox for hotels, lodges, guest houses and serviced apartments in Zambia **A guest asks about a room for the weekend at 11pm. Reception is checking someone in, the night shift doesn’t have the sales phone, and by morning the guest has booked elsewhere.** EliteTeQ Inbox lets reception, reservations, events and the restaurant answer guests from one shared inbox. Every booking enquiry has an owner, waiting guests rise to the top, and conference or wedding enquiries are tracked to a deposit. Staff in Lusaka and Kitwe or anywhere else answer from one +260 business number, with office hours on Lusaka time (CAT). - Room rates and availability - Conference and wedding enquiries - Restaurant and spa bookings - Directions, check-in and guest requests Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month) ## Sound familiar? What hotels teams in Zambia tell us > The reservations phone stays with one person. Night shift can’t see the messages. Everyone on shift answers the same number from their own login, on a computer at the desk or on a phone. > We quoted a conference package and never followed up. Event enquiries sit on a pipeline from enquiry to deposit, and the ones waiting for you are flagged hot. > Guests ask the same questions in Instagram comments every day. Comments arrive next to your chats, and automatic replies answer keywords like “price” or “location”. *Every enquiry is a customer deciding where to spend. Don’t let yours wait.* ## One shared inbox for hotels, lodges, guest houses and serviced apartments in Zambia. EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from. Customers in Zambia write in English, Bemba and Nyanja, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up: With EliteTeQ Inbox, you can: - Room rates and availability - Conference and wedding enquiries - Restaurant and spa bookings - Directions, check-in and guest requests Less switching between phones. More enquiries turned into customers. Start Your Free Trial: https://crm.eliteteqpos.com/signup ## Get your team answering in a day No installation and no long training. 1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed. 2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +260 WhatsApp Business number with you on WhatsApp, on Lusaka time (CAT), in about 40 minutes. 3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Lusaka and Kitwe or from home. 4. **Set up your pipeline** — Name the stages after how you work, for example: Enquiry → Rate sent → Provisional booking → Deposit paid. 5. **Start answering** — Assign chats, follow up hot leads and watch the reports. Create Your Free Account: https://crm.eliteteqpos.com/signup ## What is a WhatsApp CRM for hotels? A WhatsApp CRM for hotels is a shared inbox and lead pipeline for the messages hotels, lodges, guest houses and serviced apartments in Zambia get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Rate sent, Provisional booking), and shows the owner who answered and how fast. - One business number, many staff, each with their own login - Every chat assigned to one person, with internal notes - A pipeline named after your own steps - Reports on reply speed, leads per day and ad sources ## EliteTeQ Inbox at a glance | | | |---|---| | Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) | | What it is | A WhatsApp team inbox and CRM | | Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments | | Works on | Any browser; installs on Android and iPhone | | Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months | | Free trial | 7 days, every feature open | | WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) | | In Zambia | +260 WhatsApp Business numbers, office hours on Lusaka time (CAT) | | Languages | Customers write in English, Bemba and Nyanja | | Setup | About 40 minutes, or done with you on WhatsApp | | Last reviewed | 2026-11-01 | ## Simple pricing. No complicated contracts. The same plans for every industry in Zambia, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate. | Plan | Monthly | Yearly | WhatsApp numbers | People | Includes | |---|---|---|---|---|---| | Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports | | Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management | | Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support | Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free. ## A pipeline for hotels An example you can set up in Settings → Pipeline stages and rename any time. 1. Enquiry 2. Rate sent 3. Provisional booking 4. Deposit paid 5. Confirmed 6. Lost ## How hotels teams use EliteTeQ Inbox Real screens from our demo workspace, with example data. ### Reception, reservations and events together Give each department its own number and team, or one number with chats passed between desks. - Team per WhatsApp number - Transfer with a handover note - Greeting and away messages ### Events and groups on a pipeline Track weddings, conferences and group bookings from enquiry to deposit, filtered by the person handling them. - Stages you name yourself - Hot leads flagged - Filter by teammate ### How fast guests get an answer Reports show enquiries per day, first-reply times and the busiest hours, so you can staff the desk. - First-reply time - Busiest hours - Leads from ads ## Phones and personal chats vs EliteTeQ Inbox The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Lusaka and Kitwe or at home. | Phones and personal chats | EliteTeQ Inbox | |---|---| | Whoever holds the phone answers | Every staff member answers from their own login | | Two people reply to the same customer | Each chat is assigned to one person | | Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged | | Instagram, Facebook and WhatsApp on different devices | Every channel in the same list | | No idea how fast customers get an answer | Reply speed and leads per person in reports | ## Other industries EliteTeQ Inbox works the same way for any business that sells or serves over chat in Zambia. - [Schools & education](https://eliteteqpos.com/zm/inbox/industries/schools/) - [Travel & tours](https://eliteteqpos.com/zm/inbox/industries/travel-agencies/) - [Salons & spas](https://eliteteqpos.com/zm/inbox/industries/beauty-salons/) - [Restaurants](https://eliteteqpos.com/zm/inbox/industries/restaurants/) - [Gyms & fitness](https://eliteteqpos.com/zm/inbox/industries/gyms-and-fitness/) - [Real estate](https://eliteteqpos.com/zm/inbox/industries/real-estate/) - [E-commerce](https://eliteteqpos.com/zm/inbox/industries/ecommerce/) - [Car dealerships](https://eliteteqpos.com/zm/inbox/industries/car-dealers/) ## More than a shared inbox. A better way to manage your customer relationships. A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility. - **Designed for teams:** Employees work with their own logins, roles and responsibilities. - **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat. - **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed. - **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow. - **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson. ## EliteTeQ Inbox in Zambia EliteTeQ Inbox works for hotels, lodges, guest houses and serviced apartments in Zambia on your existing +260 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Lusaka and Kitwe or anywhere else. In Zambia, customers message to ask about prices and stock before travelling across town or from the Copperbelt. EliteTeQ Inbox keeps every one of those questions visible until someone has answered it. Customers write in English, Bemba, Nyanja and other languages. Your team replies in the customer’s language; template messages are created in English. Office hours are set day by day for each number. A common setup in Lusaka: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning. - **Numbers:** +260 (e.g. +260 97 000 0000) - **Office hours:** Run on Lusaka time (CAT) - **Weekend:** Saturday and Sunday - **Templates:** English - **Price:** From $29 a month, in US dollars - **Paying:** Card, charged in Kenyan shillings at the day’s rate ## Selling on WhatsApp in Zambia Customers in Zambia pay with MTN MoMo, Airtel Money and Zamtel Kwacha, cards, and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly. ### [Ndola](https://eliteteqpos.com/ndola/) Copperbelt Province · the commercial centre of the Copperbelt Ndola functions as the Copperbelt's commercial and distribution centre, redistributing goods to the mining towns around it and handling trade toward the DRC border. Wholesale activity is a larger share of commerce here than in the mining towns themselves, so bulk pricing tiers and supplier tracking matter, alongside exposure to cross-border demand. The Copperbelt's commercial and distribution centre redistributes goods to the mining towns and handles trade toward the DRC border. Booking requests from Ndola reach whoever is on shift, with an away message when you are closed. ### [Livingstone](https://eliteteqpos.com/livingstone/) Southern Province · the tourism centre for Victoria Falls Livingstone's economy is dominated by tourism to Victoria Falls, which makes it the most seasonal and most foreign-currency-exposed market in Zambia. Victoria Falls tourism makes this the most seasonal and most foreign-currency-exposed market in the country, with demand collapsing out of season. Booking requests from Livingstone reach whoever is on shift, with an away message when you are closed. ### [Solwezi](https://eliteteqpos.com/solwezi/) North-Western Province · a rapidly grown centre for new copper mining Solwezi has expanded quickly around large-scale copper mining, which gives it a young wage-earning population, strong month-end demand peaks and a retail sector still catching up with the town's growth. Rapid growth around new copper mining has produced a young wage-earning population and a retail sector still catching up, supplied over long routes from Lusaka. The binding constraint is reorder accuracy against those distances during month-end surges. Booking requests from Solwezi reach whoever is on shift, with an away message when you are closed. ### [Kabwe](https://eliteteqpos.com/kabwe/) Central Province · a central town on the main rail and road corridor Kabwe grew as a lead and zinc mining town and remains a railway junction on Zambia's central line, so its commerce today mixes rail-linked freight handling, a university population and retail serving a province of farming districts. The mines that defined it have largely wound down, which leaves a town whose spending power is spread across salaries, small trade and agriculture rather than concentrated in one employer. Mobile money is the everyday tender and businesses see steadier week-to-week demand than the Copperbelt towns to the north. Booking requests from Kabwe reach whoever is on shift, with an away message when you are closed. ### EliteTeQ Inbox in every city of Zambia - [Lusaka](https://eliteteqpos.com/lusaka/): Lusaka Province, Zambia's capital and commercial centre - [Kitwe](https://eliteteqpos.com/kitwe/): Copperbelt Province, a principal city of the Copperbelt mining region - [Ndola](https://eliteteqpos.com/ndola/): Copperbelt Province, the commercial centre of the Copperbelt - [Livingstone](https://eliteteqpos.com/livingstone/): Southern Province, the tourism centre for Victoria Falls - [Solwezi](https://eliteteqpos.com/solwezi/): North-Western Province, a rapidly grown centre for new copper mining - [Kabwe](https://eliteteqpos.com/kabwe/): Central Province, a central town on the main rail and road corridor - [Chingola](https://eliteteqpos.com/chingola/): Copperbelt Province, a Copperbelt mining town - [Mufulira](https://eliteteqpos.com/mufulira/): Copperbelt Province, a Copperbelt mining town near the DRC border - [Luanshya](https://eliteteqpos.com/luanshya/): Copperbelt Province, a Copperbelt mining town - [Chipata](https://eliteteqpos.com/chipata/): Eastern Province, an eastern trade town on the Malawian border ## Questions businesses ask us **Is there a WhatsApp CRM for hotels in Zambia?** Yes. Hotels teams in Zambia use EliteTeQ Inbox with their own +260 WhatsApp Business number. Staff in Lusaka, Kitwe or anywhere else answer from their own logins, customers write in English, Bemba and Nyanja, and office hours run on Lusaka time (CAT). Plans start at $29 a month with a 7-day free trial. **Does it connect to our booking engine or channel manager?** No. EliteTeQ Inbox doesn’t manage room inventory. Your team confirms bookings in your own system and tracks the guest conversation in the inbox. **Can the restaurant and spa have their own numbers?** Yes. Connect several WhatsApp Business numbers in one workspace, each with its own team. **Can guests write in other languages?** Yes. Customers write in any language and your team replies in the same chat. There is no automatic translation. **Can several staff use the same WhatsApp number?** Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected. **How much does it cost?** Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial. Sources for the WhatsApp rules on this page (Meta): - [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing) - [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits) - [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview) - [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers) - [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform) ## Every hotels enquiry is an opportunity. Don’t let yours get lost in Zambia. Bring your channels, your team and every customer conversation into one organised workspace. Start Your Free Trial Today: https://crm.eliteteqpos.com/signup ## More about EliteTeQ Inbox EliteTeQ Inbox: smarter business, better conversations. - [EliteTeQ Inbox overview](https://eliteteqpos.com/zm/inbox/) - [Shared WhatsApp inbox](https://eliteteqpos.com/zm/inbox/whatsapp-team-inbox/) - [WhatsApp CRM & pipeline](https://eliteteqpos.com/zm/inbox/whatsapp-crm/) - [Facebook & Instagram inbox](https://eliteteqpos.com/zm/inbox/facebook-instagram-inbox/) - [Click-to-WhatsApp ad leads](https://eliteteqpos.com/zm/inbox/click-to-whatsapp-ads/) - [WhatsApp API for developers](https://eliteteqpos.com/zm/inbox/api/) - [Pricing](https://eliteteqpos.com/zm/inbox/pricing/) ## Talk to EliteTeQ about EliteTeQ Inbox - WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20hotels%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Zambia.) - Email: info@eliteteqpos.com - Web: https://eliteteqpos.com/zm/inbox/industries/hotels/