# Stop answering customers from greasy phones. Give your service desk one shared inbox — EliteTeQ Inbox for garages, service centres, body shops and tyre centres in Zambia **Customers ask “is my car ready?” all day. The mechanic who knows is under a car, the advisor is on the phone, and quotes for new jobs wait until evening.** EliteTeQ Inbox lets your service advisors and front desk answer repair bookings, quotes and “is it ready?” questions from one shared inbox. Every job has an owner, quotes are followed up, and customers get an away message after hours. Staff in Lusaka and Kitwe or anywhere else answer from one +260 business number, with office hours on Lusaka time (CAT). - Repair and service bookings - Quotes for jobs and parts - “Is my car ready?” updates - Tyres, batteries and parts Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month) ## Sound familiar? What garages & service teams in Zambia tell us > Customers keep asking for updates and nobody knows who has the job. Each customer is assigned to one advisor, with internal notes from the workshop the customer never sees. > We send quotes and the customer goes quiet. Jobs sit on a pipeline from quote to approved to done. Waiting quotes are flagged hot. > We are closed on Sunday, but customers still message. An away message goes out outside your hours, and the chat waits at the top on Monday. *Every enquiry is a customer deciding where to spend. Don’t let yours wait.* ## One shared inbox for garages, service centres, body shops and tyre centres in Zambia. EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from. Customers in Zambia write in English, Bemba and Nyanja, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up: With EliteTeQ Inbox, you can: - Repair and service bookings - Quotes for jobs and parts - “Is my car ready?” updates - Tyres, batteries and parts Less switching between phones. More enquiries turned into customers. Start Your Free Trial: https://crm.eliteteqpos.com/signup ## Get your team answering in a day No installation and no long training. 1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed. 2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +260 WhatsApp Business number with you on WhatsApp, on Lusaka time (CAT), in about 40 minutes. 3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Lusaka and Kitwe or from home. 4. **Set up your pipeline** — Name the stages after how you work, for example: Booking request → Inspection → Quote sent → Approved. 5. **Start answering** — Assign chats, follow up hot leads and watch the reports. Create Your Free Account: https://crm.eliteteqpos.com/signup ## What is a WhatsApp CRM for garages & service? A WhatsApp CRM for garages & service is a shared inbox and lead pipeline for the messages garages, service centres, body shops and tyre centres in Zambia get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Booking request, Inspection, Quote sent), and shows the owner who answered and how fast. - One business number, many staff, each with their own login - Every chat assigned to one person, with internal notes - A pipeline named after your own steps - Reports on reply speed, leads per day and ad sources ## EliteTeQ Inbox at a glance | | | |---|---| | Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) | | What it is | A WhatsApp team inbox and CRM | | Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments | | Works on | Any browser; installs on Android and iPhone | | Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months | | Free trial | 7 days, every feature open | | WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) | | In Zambia | +260 WhatsApp Business numbers, office hours on Lusaka time (CAT) | | Languages | Customers write in English, Bemba and Nyanja | | Setup | About 40 minutes, or done with you on WhatsApp | | Last reviewed | 2026-11-01 | ## Simple pricing. No complicated contracts. The same plans for every industry in Zambia, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate. | Plan | Monthly | Yearly | WhatsApp numbers | People | Includes | |---|---|---|---|---|---| | Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports | | Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management | | Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support | Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free. ## A pipeline for garages & service An example you can set up in Settings → Pipeline stages and rename any time. 1. Booking request 2. Inspection 3. Quote sent 4. Approved 5. Ready for collection 6. Lost ## How garages & service teams use EliteTeQ Inbox Real screens from our demo workspace, with example data. ### Advisors share the desk Every advisor answers from their own login; jobs are assigned and transferred with notes. - Own login for each advisor - Transfer with a note - Internal comments ### Jobs tracked to collection Move each job from booking to quote to ready, filtered by advisor. - Stages you name yourself - Hot leads flagged - Filter by advisor ### Hours and greetings A greeting for new customers and an away message when you are closed. - Greeting for new contacts - Away message after hours - Hours set day by day ## Phones and personal chats vs EliteTeQ Inbox The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Lusaka and Kitwe or at home. | Phones and personal chats | EliteTeQ Inbox | |---|---| | Whoever holds the phone answers | Every staff member answers from their own login | | Two people reply to the same customer | Each chat is assigned to one person | | Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged | | Instagram, Facebook and WhatsApp on different devices | Every channel in the same list | | No idea how fast customers get an answer | Reply speed and leads per person in reports | ## Other industries EliteTeQ Inbox works the same way for any business that sells or serves over chat in Zambia. - [Marketing agencies](https://eliteteqpos.com/zm/inbox/industries/marketing-agencies/) - [Events & weddings](https://eliteteqpos.com/zm/inbox/industries/event-planners/) - [Recruitment](https://eliteteqpos.com/zm/inbox/industries/recruitment-agencies/) - [Real estate](https://eliteteqpos.com/zm/inbox/industries/real-estate/) - [Schools & education](https://eliteteqpos.com/zm/inbox/industries/schools/) - [E-commerce](https://eliteteqpos.com/zm/inbox/industries/ecommerce/) - [Car dealerships](https://eliteteqpos.com/zm/inbox/industries/car-dealers/) - [Healthcare](https://eliteteqpos.com/zm/inbox/industries/healthcare/) ## More than a shared inbox. A better way to manage your customer relationships. A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility. - **Designed for teams:** Employees work with their own logins, roles and responsibilities. - **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat. - **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed. - **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow. - **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson. ## EliteTeQ Inbox in Zambia EliteTeQ Inbox works for garages, service centres, body shops and tyre centres in Zambia on your existing +260 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Lusaka and Kitwe or anywhere else. In Zambia, customers message to ask about prices and stock before travelling across town or from the Copperbelt. EliteTeQ Inbox keeps every one of those questions visible until someone has answered it. Customers write in English, Bemba, Nyanja and other languages. Your team replies in the customer’s language; template messages are created in English. Office hours are set day by day for each number. A common setup in Lusaka: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning. - **Numbers:** +260 (e.g. +260 97 000 0000) - **Office hours:** Run on Lusaka time (CAT) - **Weekend:** Saturday and Sunday - **Templates:** English - **Price:** From $29 a month, in US dollars - **Paying:** Card, charged in Kenyan shillings at the day’s rate [EliteTeQ POS for garages & service in Zambia](https://eliteteqpos.com/zm/industries/auto-parts-stores/) ## Selling on WhatsApp in Zambia The Copperbelt and Lusaka carry most formal trade, and mining pay dates concentrate demand into month-end far more sharply than in diversified economies. As a landlocked market, most goods arrive overland from the south, so shelf price follows freight cost. ### [Solwezi](https://eliteteqpos.com/solwezi/) North-Western Province · a rapidly grown centre for new copper mining Rapid growth around new copper mining has produced a young wage-earning population and a retail sector still catching up, supplied over long routes from Lusaka. The binding constraint is reorder accuracy against those distances during month-end surges. Solwezi has expanded quickly around large-scale copper mining, which gives it a young wage-earning population, strong month-end demand peaks and a retail sector still catching up with the town's growth. Client enquiries from Solwezi get an owner and a follow-up instead of sitting in someone’s personal chats. ### [Kabwe](https://eliteteqpos.com/kabwe/) Central Province · a central town on the main rail and road corridor The town sits on the corridor between Lusaka and the Copperbelt, adding transit and distribution trade to a university and provincial retail base. The binding constraint is holding bulk and unit pricing for a genuinely mixed customer set. Kabwe grew as a lead and zinc mining town and remains a railway junction on Zambia's central line, so its commerce today mixes rail-linked freight handling, a university population and retail serving a province of farming districts. Client enquiries from Kabwe get an owner and a follow-up instead of sitting in someone’s personal chats. ### [Chingola](https://eliteteqpos.com/chingola/) Copperbelt Province · a Copperbelt mining town Large-scale copper mining sets the rhythm, with pronounced month-end spending and sensitivity to shifts in mine activity. Retail clusters around the town centre and mine townships. Chingola's trade follows the rhythm of large-scale copper mining, with pronounced month-end spending peaks and sensitivity to shifts in mining activity. Client enquiries from Chingola get an owner and a follow-up instead of sitting in someone’s personal chats. ### [Mufulira](https://eliteteqpos.com/mufulira/) Copperbelt Province · a Copperbelt mining town near the DRC border Mining employment combines with proximity to the Congolese border, adding cross-border shoppers and a second currency to a payday-driven pattern. The binding constraint is clean mixed-tender records when customers arrive from both sides. Mufulira combines mining employment with proximity to the Congolese border, which adds cross-border shoppers and multi-currency exposure to an otherwise mining-driven demand pattern. Client enquiries from Mufulira get an owner and a follow-up instead of sitting in someone’s personal chats. ### EliteTeQ Inbox in every city of Zambia - [Lusaka](https://eliteteqpos.com/lusaka/): Lusaka Province, Zambia's capital and commercial centre - [Kitwe](https://eliteteqpos.com/kitwe/): Copperbelt Province, a principal city of the Copperbelt mining region - [Ndola](https://eliteteqpos.com/ndola/): Copperbelt Province, the commercial centre of the Copperbelt - [Livingstone](https://eliteteqpos.com/livingstone/): Southern Province, the tourism centre for Victoria Falls - [Solwezi](https://eliteteqpos.com/solwezi/): North-Western Province, a rapidly grown centre for new copper mining - [Kabwe](https://eliteteqpos.com/kabwe/): Central Province, a central town on the main rail and road corridor - [Chingola](https://eliteteqpos.com/chingola/): Copperbelt Province, a Copperbelt mining town - [Mufulira](https://eliteteqpos.com/mufulira/): Copperbelt Province, a Copperbelt mining town near the DRC border - [Luanshya](https://eliteteqpos.com/luanshya/): Copperbelt Province, a Copperbelt mining town - [Chipata](https://eliteteqpos.com/chipata/): Eastern Province, an eastern trade town on the Malawian border ## Questions businesses ask us **Is there a WhatsApp CRM for garages & service in Zambia?** Yes. Garages & service teams in Zambia use EliteTeQ Inbox with their own +260 WhatsApp Business number. Staff in Lusaka, Kitwe or anywhere else answer from their own logins, customers write in English, Bemba and Nyanja, and office hours run on Lusaka time (CAT). Plans start at $29 a month with a 7-day free trial. **Can mechanics see the chats?** If you invite them. Each person gets a login and counts toward your plan’s people; many garages keep chats with advisors and pass workshop notes internally. **Can we send a “your car is ready” message?** Yes. Reply freely within 24 hours of the customer’s last message, or send an approved template after that. **Does it manage parts stock?** No. EliteTeQ POS handles parts stock and sales; EliteTeQ Inbox handles the conversations. **Can several staff use the same WhatsApp number?** Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected. **How much does it cost?** Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial. Sources for the WhatsApp rules on this page (Meta): - [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing) - [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits) - [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview) - [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers) - [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform) ## Every garages & service enquiry is an opportunity. Don’t let yours get lost in Zambia. Bring your channels, your team and every customer conversation into one organised workspace. Start Your Free Trial Today: https://crm.eliteteqpos.com/signup ## More about EliteTeQ Inbox EliteTeQ Inbox: smarter business, better conversations. - [EliteTeQ Inbox overview](https://eliteteqpos.com/zm/inbox/) - [Shared WhatsApp inbox](https://eliteteqpos.com/zm/inbox/whatsapp-team-inbox/) - [WhatsApp CRM & pipeline](https://eliteteqpos.com/zm/inbox/whatsapp-crm/) - [Facebook & Instagram inbox](https://eliteteqpos.com/zm/inbox/facebook-instagram-inbox/) - [Click-to-WhatsApp ad leads](https://eliteteqpos.com/zm/inbox/click-to-whatsapp-ads/) - [WhatsApp API for developers](https://eliteteqpos.com/zm/inbox/api/) - [Pricing](https://eliteteqpos.com/zm/inbox/pricing/) ## Talk to EliteTeQ about EliteTeQ Inbox - WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20garages%20%26%20service%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Zambia.) - Email: info@eliteteqpos.com - Web: https://eliteteqpos.com/zm/inbox/industries/auto-repair/