# Every “price?” under your posts, answered: Facebook and Instagram inbox in Zambia, next to WhatsApp

**Every DM and every comment on your posts lands in the same inbox as your WhatsApp chats.**

Customers ask the same question in three places: a WhatsApp message, an Instagram DM and a “price?” under a post. EliteTeQ Inbox brings them together, so one team answers all of them, and the comments get the same speed as the DMs. Customers in Zambia write in English, Bemba and Nyanja, and keyword auto-replies work in English, Bemba and Nyanja too.

- Facebook Messenger and Instagram DMs
- Comments on Facebook and Instagram posts
- Automatic replies by keyword, public or private
- Filter the inbox by channel

Bring my comments into one inbox free: https://crm.eliteteqpos.com/signup (7 days free · no card needed · Facebook and Instagram on every plan)

## The comments nobody saw

> People ask “price?” under our posts and we notice days later.

Comments on your Facebook and Instagram posts land in a Comments tab, with the post they belong to, until someone marks them handled.

> We type the same answer about price and location all day.

Make a rule once: when a comment says “price”, “cost” or “how much”, reply under the post and send the details in a private message.

> Instagram DMs are on one phone and WhatsApp on another.

Messenger, Instagram and WhatsApp chats share one list, each with its channel badge.

### How many “price?” comments are sitting under your posts right now?

Send us your Page or Instagram name. We connect them with you and set up your first automatic reply for the questions you get most. [Connect my Facebook and Instagram](https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20answer%20our%20Facebook%20and%20Instagram%20messages%20and%20comments%20in%20the%20same%20inbox%20as%20WhatsApp.%20Can%20you%20help%20me%20connect%20them%3F%20I%E2%80%99m%20in%20Zambia.) on WhatsApp +1 214 423 5355.

## How Facebook and Instagram join the inbox

Connect once; from then on DMs and comments arrive with your WhatsApp chats.

1. **Connect your Page and Instagram** — Link your Facebook Page and the Instagram account connected to it, in Settings.
2. **DMs arrive as chats** — Messenger and Instagram conversations appear in the inbox with their channel badge, ready to assign.
3. **Comments get their own tab** — When Chanda comments “how much?” under a post, it appears in Comments with the post, ready for a reply.
4. **Set automatic replies** — Choose keywords like “price” and write a public reply, a private message, or both. They go out by themselves.

## Can I manage Facebook and Instagram messages with WhatsApp in one inbox?

Yes. EliteTeQ Inbox connects your Facebook Page and Instagram account alongside your WhatsApp Business number. Messenger chats and Instagram DMs land in the same inbox as WhatsApp, and comments on your posts land in a Comments tab, so one team in Zambia answers every channel from one place.

- Messenger, Instagram DMs and WhatsApp in one list
- Comments with the post they belong to
- Automatic public or private replies by keyword
- Included on every plan

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Zambia | +260 WhatsApp Business numbers, office hours on Lusaka time (CAT) |
| Languages | Customers write in English, Bemba and Nyanja |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## What changes for your social team

No more switching between apps, or comments that nobody saw.

### One list for every channel

Each chat shows its channel, so the team knows whether it is answering on WhatsApp, Messenger or Instagram. Filter to one channel when you need to.

- Channel badges on every chat
- Assign and comment the same way on every channel
- Each customer becomes a lead in the pipeline

### Comments, answered like chats

A two-pane Comments view shows the post and its threaded comments. Reply in public, send the commenter a private message, or both, from one box, with saved replies.

- Post card with the comment thread
- Public/private switch in one composer
- Saved replies for common questions

### Automatic replies by keyword

Make a rule: when a comment on Facebook, Instagram or both contains “price”, “how much” or “available”, reply publicly and send the details in a private message.

- Up to 40 keywords per rule
- Choose Facebook, Instagram or both
- Turn rules on and off any time

## Separate apps vs one inbox

The channels are different; the customer in Lusaka is the same.

| Separate apps | EliteTeQ Inbox |
|---|---|
| WhatsApp, Messenger and Instagram on different devices | All in one list, with channel badges |
| Comments noticed late, or not at all | A Comments tab with every post’s thread |
| The same answer typed again and again | Keyword auto-replies and saved replies |
| No record of who answered | Every reply tied to a teammate |

## For businesses that sell from their posts

Where customers find you on Facebook or Instagram and ask before they buy.

- [Beauty salons](https://eliteteqpos.com/zm/industries/beauty-salons/)
- [Restaurants & cafés](https://eliteteqpos.com/zm/industries/restaurants-and-cafes/)
- [Clothing stores](https://eliteteqpos.com/zm/industries/clothing-stores/)
- [Electronics stores](https://eliteteqpos.com/zm/industries/electronics-stores/)
- [Mobile phone shops](https://eliteteqpos.com/zm/industries/mobile-phone-shops/)
- [Pharmacies](https://eliteteqpos.com/zm/industries/pharmacies/)
- [Hardware stores](https://eliteteqpos.com/zm/industries/hardware-stores/)
- [Wholesale & distribution](https://eliteteqpos.com/zm/industries/wholesale-distribution/)

## EliteTeQ Inbox in Zambia

Facebook, Instagram and WhatsApp customers in Zambia land in the same pipeline, so a buyer who first commented on a post and later messaged on WhatsApp is still one lead.

In Zambia, customers message to ask about prices and stock before travelling across town or from the Copperbelt. EliteTeQ Inbox keeps every one of those questions visible until someone has answered it.

Customers write in English, Bemba, Nyanja and other languages. Your team replies in the customer’s language; template messages are created in English.

Office hours are set day by day for each number. A common setup in Lusaka: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.

- **Numbers:** +260 (e.g. +260 97 000 0000)
- **Office hours:** Run on Lusaka time (CAT)
- **Weekend:** Saturday and Sunday
- **Templates:** English
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

## Selling on WhatsApp in Zambia

Customers in Zambia pay with MTN MoMo, Airtel Money and Zamtel Kwacha, cards, and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.

### [Ndola](https://eliteteqpos.com/ndola/)

Copperbelt Province · the commercial centre of the Copperbelt

Ndola functions as the Copperbelt's commercial and distribution centre, redistributing goods to the mining towns around it and handling trade toward the DRC border. Wholesale activity is a larger share of commerce here than in the mining towns themselves, so bulk pricing tiers and supplier tracking matter, alongside exposure to cross-border demand. The Copperbelt's commercial and distribution centre redistributes goods to the mining towns and handles trade toward the DRC border. Customers in Ndola who find you on Instagram or Facebook land in the same list as WhatsApp.

### [Livingstone](https://eliteteqpos.com/livingstone/)

Southern Province · the tourism centre for Victoria Falls

Livingstone's economy is dominated by tourism to Victoria Falls, which makes it the most seasonal and most foreign-currency-exposed market in Zambia. Victoria Falls tourism makes this the most seasonal and most foreign-currency-exposed market in the country, with demand collapsing out of season. Customers in Livingstone who find you on Instagram or Facebook land in the same list as WhatsApp.

### [Solwezi](https://eliteteqpos.com/solwezi/)

North-Western Province · a rapidly grown centre for new copper mining

Solwezi has expanded quickly around large-scale copper mining, which gives it a young wage-earning population, strong month-end demand peaks and a retail sector still catching up with the town's growth. Rapid growth around new copper mining has produced a young wage-earning population and a retail sector still catching up, supplied over long routes from Lusaka. The binding constraint is reorder accuracy against those distances during month-end surges. Customers in Solwezi who find you on Instagram or Facebook land in the same list as WhatsApp.

### [Kabwe](https://eliteteqpos.com/kabwe/)

Central Province · a central town on the main rail and road corridor

Kabwe grew as a lead and zinc mining town and remains a railway junction on Zambia's central line, so its commerce today mixes rail-linked freight handling, a university population and retail serving a province of farming districts. The mines that defined it have largely wound down, which leaves a town whose spending power is spread across salaries, small trade and agriculture rather than concentrated in one employer. Mobile money is the everyday tender and businesses see steadier week-to-week demand than the Copperbelt towns to the north. Customers in Kabwe who find you on Instagram or Facebook land in the same list as WhatsApp.

### EliteTeQ Inbox in every city of Zambia

- [Lusaka](https://eliteteqpos.com/lusaka/): Lusaka Province, Zambia's capital and commercial centre
- [Kitwe](https://eliteteqpos.com/kitwe/): Copperbelt Province, a principal city of the Copperbelt mining region
- [Ndola](https://eliteteqpos.com/ndola/): Copperbelt Province, the commercial centre of the Copperbelt
- [Livingstone](https://eliteteqpos.com/livingstone/): Southern Province, the tourism centre for Victoria Falls
- [Solwezi](https://eliteteqpos.com/solwezi/): North-Western Province, a rapidly grown centre for new copper mining
- [Kabwe](https://eliteteqpos.com/kabwe/): Central Province, a central town on the main rail and road corridor
- [Chingola](https://eliteteqpos.com/chingola/): Copperbelt Province, a Copperbelt mining town
- [Mufulira](https://eliteteqpos.com/mufulira/): Copperbelt Province, a Copperbelt mining town near the DRC border
- [Luanshya](https://eliteteqpos.com/luanshya/): Copperbelt Province, a Copperbelt mining town
- [Chipata](https://eliteteqpos.com/chipata/): Eastern Province, an eastern trade town on the Malawian border


## Questions businesses ask us

**Is Facebook and Instagram on every plan?**

Yes. Starter, Growth and Business all include Messenger, Instagram DMs and comments.

**Which Instagram account can I connect?**

An Instagram professional account linked to your Facebook Page.

**Can automatic replies go out privately?**

Yes. A rule can post a public reply, send the commenter a private message, or both.

**Do automatic comment replies work in English, Bemba and Nyanja?**

Yes. A rule replies when a comment contains words you choose, in any language, so add the words customers in Zambia actually type, such as “how much”. The rule can reply publicly, send a private message, or both.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Answer every channel from one place in Zambia

Start the 7-day free trial and connect your Page in Settings.

## More about EliteTeQ Inbox

- [EliteTeQ Inbox overview](https://eliteteqpos.com/zm/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/zm/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/zm/inbox/whatsapp-crm/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/zm/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/zm/inbox/api/)
- [Pricing](https://eliteteqpos.com/zm/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20answer%20our%20Facebook%20and%20Instagram%20messages%20and%20comments%20in%20the%20same%20inbox%20as%20WhatsApp.%20Can%20you%20help%20me%20connect%20them%3F%20I%E2%80%99m%20in%20Zambia.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/zm/inbox/facebook-instagram-inbox/