# Pay for your team size, nothing else: EliteTeQ Inbox pricing in South Africa

**Every plan has WhatsApp, Facebook, Instagram and comments. You pay for how many people and numbers you need.**

Prices are in US dollars for businesses in South Africa, per month. Pay yearly and you pay for 10 months instead of 12. Start with a 7-day trial that opens every feature, then pick the plan that fits.

- 7-day free trial, no plan needed to start
- Yearly billing costs 10 months
- Add people for $8 or numbers for $10 a month
- Your chats and contacts are kept safe if a payment is late

Try any plan free for 7 days: https://crm.eliteteqpos.com/signup (7 days free · no card needed · every feature open)

## Before you pay anything

> I don’t want to pay before I know my staff will use it.

Start with 7 days free, with every feature open. Choose a plan only once your team is answering from the inbox.

> We’re three people now. Maybe twelve next year.

Starter covers three people today. Add people for $8 a month as you grow, or move to Business, where the number of people is unlimited.

> Each branch has its own WhatsApp number.

Growth includes two numbers and Business three, all in one inbox, each with its own team, greeting and hours. Add more for $10 a month each, up to 20 per business: Meta’s limit once your business is verified.

### Not sure which plan fits your team?

Tell us how many people answer customers and how many WhatsApp numbers you have. We’ll tell you the cheapest plan that works, in plain numbers. [Find my plan on WhatsApp](https://wa.me/12144235355?text=Hi%20EliteTeQ!%20Which%20EliteTeQ%20Inbox%20plan%20fits%20us%3F%20We%20have%20__%20people%20answering%20customers%20and%20__%20WhatsApp%20numbers.%20I%E2%80%99m%20in%20South%20Africa.) on WhatsApp +1 214 423 5355.

## How paying for EliteTeQ Inbox works

You try everything first, then choose a plan in Settings → Billing.

1. **Start the free trial** — For 7 days everything in Business is open, so your team can try every feature.
2. **Pick a plan** — Choose Starter, Growth or Business, monthly or yearly, and add extra people or numbers if you need them.
3. **Pay** — Card, charged in Kenyan shillings at the day’s rate. Paystack handles the payment and you get a receipt straight away.
4. **Grow when you need to** — Choose a bigger plan at your next payment, or ask us to add people or numbers to your plan. Your chats and contacts stay as they are.

## How much does EliteTeQ Inbox cost?

EliteTeQ Inbox costs $29 a month on Starter (1 WhatsApp number, 3 people), $59 on Growth (2 numbers, 6 people) and $99 on Business (3 numbers, unlimited people). Paying yearly costs 10 months: $290, $590 or $990. Extra people on Starter or Growth are $8 a month each, and extra WhatsApp numbers $10 on any plan.

- Every plan includes WhatsApp, Facebook, Instagram and comments
- 7-day free trial with everything open
- Optional one-off setup from $50
- Meta’s own message charges are separate

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In South Africa | +27 WhatsApp Business numbers, office hours on Johannesburg time (SAST) |
| Languages | Customers write in English, Afrikaans and isiZulu |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## Plans and prices

US dollars per month. Yearly billing costs 10 months. Every plan starts with a 7-day free trial.

| Plan | Monthly | Yearly | WhatsApp numbers | People | Includes |
|---|---|---|---|---|---|
| Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports |
| Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management |
| Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support |

### Build your package: add-ons on any plan

- Extra team members: $8 a month each
- Extra WhatsApp numbers: $10 a month each, for another branch or department, up to 20 numbers per business (Meta’s limit once the business is verified; 2 before)
- Advanced AI package: from $19 a month (coming soon)
- A year of any add-on costs 10 months, like the plans.

### Onboarding (one-off, optional)

- **No thanks** — set it up yourself with the guides.
- **Basic setup ($50)** — We connect WhatsApp, Facebook and Instagram and add your team.
- **Standard ($100)** — Basic, plus importing your contacts and setting up your pipeline, templates and automatic replies.
- **Premium ($150)** — Standard, plus a 1-hour training for your team and a check-in two weeks later.

Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free.

## What the price covers

The same inbox on every plan; bigger plans add people, numbers and deeper reports.

### Starter: one number, three people

For a small business where the owner and two staff answer customers on WhatsApp, Facebook and Instagram.

- Shared inbox and comments
- Lead pipeline
- Assign chats
- Basic reports

### Growth: two numbers, six people

For a sales team handling many chats a day, or a shop with two branches, with automatic greetings, ad tracking and a report on each teammate.

- Advanced CRM and sales pipeline
- Automated greetings and follow-ups
- Campaign tracking for Click-to-WhatsApp ads
- Staff performance reports

### Business: unlimited people, three numbers

Add as many staff as you need, with no charge per person, and three WhatsApp numbers in one workspace, each with its own colour, greeting, office hours and team.

- Switch between numbers or see all at once
- Staff limited to the numbers they handle
- Advanced analytics
- Priority support

## Monthly vs yearly

Yearly billing gives you two months free on every plan, for businesses in South Africa as everywhere.

| Monthly | Yearly (10 months) |
|---|---|
| Starter: $29 a month | Starter: $290 a year |
| Growth: $59 a month | Growth: $590 a year |
| Business: $99 a month | Business: $990 a year |
| Extra person: $8 a month | Extra person: $80 a year |
| Extra number: $10 a month | Extra number: $100 a year |

## Which plan fits your business

Starter suits a shop or salon with up to three people answering. Growth suits a sales team or two branches. Business suits a bigger team, with no limit on people.

- [Beauty salons](https://eliteteqpos.com/za/industries/beauty-salons/)
- [Restaurants & cafés](https://eliteteqpos.com/za/industries/restaurants-and-cafes/)
- [Clothing stores](https://eliteteqpos.com/za/industries/clothing-stores/)
- [Electronics stores](https://eliteteqpos.com/za/industries/electronics-stores/)
- [Mobile phone shops](https://eliteteqpos.com/za/industries/mobile-phone-shops/)
- [Pharmacies](https://eliteteqpos.com/za/industries/pharmacies/)
- [Hardware stores](https://eliteteqpos.com/za/industries/hardware-stores/)
- [Wholesale & distribution](https://eliteteqpos.com/za/industries/wholesale-distribution/)

## EliteTeQ Inbox in South Africa

Businesses in South Africa pay the same US-dollar prices. Card, charged in Kenyan shillings at the day’s rate. Replies inside the 24-hour window after a customer writes are free. Meta charges for template messages you start (marketing, authentication and most utility templates), priced by the customer’s country, so a template to a South African number is billed at Meta’s South Africa rate. Chats that start from a Click-to-WhatsApp ad are free for 72 hours. Meta bills these charges to your own Meta account; they are not part of the EliteTeQ price.

South African customers expect a business to answer on WhatsApp the way they message friends. When enquiries come into a branch phone and a manager’s phone, nobody knows who already replied. One shared inbox gives every chat a clear owner.

Customers write in English, Afrikaans, isiZulu and other languages. Your team replies in the customer’s language inside the 24-hour window; template messages are created in English.

Office hours are set day by day for each number. A common setup in Johannesburg or Cape Town: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.

- **Numbers:** +27 (e.g. +27 82 000 0000)
- **Office hours:** Run on Johannesburg time (SAST)
- **Weekend:** Saturday and Sunday
- **Templates:** English
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

## Selling on WhatsApp in South Africa

Retail is dominated by formal chains and shopping centres, with township and informal trade running alongside on a different payment mix. Card is the default and cash is the exception. Scheduled grid interruption is published in advance, which makes it a planning problem rather than a surprise.

### [Gqeberha (Port Elizabeth)](https://eliteteqpos.com/port-elizabeth/)

Eastern Cape Province · a port city and centre of vehicle manufacturing

Vehicle manufacturing and the port provide a large payroll on regular cycles, making demand more predictable than in tourism-led cities. The binding constraint is invoicing and credit terms for industrial customers alongside ordinary walk-in retail. Gqeberha's commerce is tied to vehicle manufacturing and its port, which gives it a substantial wage-earning workforce with regular pay cycles and therefore more predictable retail demand than tourism-led cities. The same prices apply to a team in Gqeberha (Port Elizabeth) as anywhere else.

### [Bloemfontein](https://eliteteqpos.com/bloemfontein/)

Free State Province · South Africa's judicial capital and a regional service centre

The city serves a large farming province, so agricultural supply sits beside urban retail and demand tracks the crop and livestock calendar. Judicial and university activity steady the weekdays. The binding constraint is holding both bulk agricultural and unit retail pricing. The same prices apply to a team in Bloemfontein as anywhere else.

### [East London](https://eliteteqpos.com/east-london/)

Eastern Cape Province · a coastal port and manufacturing city

A working port and component manufacturing sit alongside a domestic coastal holiday trade, producing steady industrial demand and sharp seasonal peaks. The binding constraint is handling account customers and holiday-season retail without two separate systems. East London combines a working port with vehicle and component manufacturing and a domestic coastal holiday trade, giving it both steady industrial supply demand and seasonal hospitality peaks. The same prices apply to a team in East London as anywhere else.

### [Polokwane](https://eliteteqpos.com/polokwane/)

Limpopo Province · the commercial centre of Limpopo

The city draws shoppers from a wide rural catchment and from cross-border traffic toward Zimbabwe, concentrating demand into month-end and weekends. Cash retains a larger share than the metros. Polokwane is the main retail and service centre for Limpopo, drawing shoppers from a wide rural catchment and from cross-border traffic on the route toward Zimbabwe. The same prices apply to a team in Polokwane as anywhere else.

### EliteTeQ Inbox in every city of South Africa

- [Johannesburg](https://eliteteqpos.com/johannesburg/): Gauteng Province, South Africa's largest city and economic centre
- [Cape Town](https://eliteteqpos.com/cape-town/): Western Cape Province, a major tourism, services and technology centre
- [Durban](https://eliteteqpos.com/durban/): KwaZulu-Natal Province, the busiest port in sub-Saharan Africa
- [Pretoria](https://eliteteqpos.com/pretoria/): Gauteng Province, South Africa's administrative capital
- [Gqeberha (Port Elizabeth)](https://eliteteqpos.com/port-elizabeth/): Eastern Cape Province, a port city and centre of vehicle manufacturing
- [Bloemfontein](https://eliteteqpos.com/bloemfontein/): Free State Province, South Africa's judicial capital and a regional service centre
- [East London](https://eliteteqpos.com/east-london/): Eastern Cape Province, a coastal port and manufacturing city
- [Polokwane](https://eliteteqpos.com/polokwane/): Limpopo Province, the commercial centre of Limpopo
- [Mbombela (Nelspruit)](https://eliteteqpos.com/nelspruit/): Mpumalanga Province, a regional centre and gateway to the Kruger National Park
- [Pietermaritzburg](https://eliteteqpos.com/pietermaritzburg/): KwaZulu-Natal Province, the provincial capital of KwaZulu-Natal


## Questions businesses ask us

**Is there a free trial?**

Yes, 7 days with every Business feature open. You choose a plan in Settings → Billing when you’re ready.

**How do we pay?**

Card, charged in Kenyan shillings at the day’s rate, through Paystack. You get a receipt from EliteTeQ Softwares Limited for every payment.

**What happens if we pay late?**

Your chats and contacts are kept safe. Choose a plan and pay in Settings → Billing to carry on where you left off.

**Are WhatsApp’s message charges included?**

No. Meta charges for template messages you start, at its rate for the customer’s country, and bills your own Meta account. Replies within 24 hours of a customer’s message are free.

**Can we add more people or numbers?**

Yes. Each extra person is $8 a month on Starter or Growth (Business already has unlimited people), and each extra WhatsApp number is $10 a month on any plan. Yearly, each costs 10 months.

**How many WhatsApp numbers can one business have?**

Up to 20. That is Meta’s limit per business, not ours: a new business can register 2 WhatsApp numbers, and Meta raises it to 20 once the business is verified with Meta. Growth includes 2 numbers and Business 3; each extra number is $10 a month. Facebook and Instagram inboxes don’t count as numbers.

**Do you set it up for us?**

You can do it yourself, free. Or pick a one-off setup when you first pay: Basic $50 (we connect WhatsApp, Facebook and Instagram and add your team), Standard $100 (plus contacts, pipeline, templates and automatic replies) or Premium $150 (plus a 1-hour team training and a check-in two weeks later).

**How much does a WhatsApp CRM cost in South Africa?**

EliteTeQ Inbox costs the same in South Africa as everywhere: Starter is $29 a month (1 WhatsApp number, 3 people), Growth $59 (2 numbers, 6 people) and Business $99 (3 numbers, unlimited people), in US dollars. Paying yearly costs 10 months. Extra people are $8 a month and extra numbers $10. Card, charged in Kenyan shillings at the day’s rate. Meta’s own charges for template messages to South African numbers are separate and billed to your Meta account.

**Why is EliteTeQ Inbox priced in US dollars in South Africa?**

The plans are priced in US dollars in every country. Payment is by card on Paystack’s secure page and is charged in Kenyan shillings at the day’s rate, because EliteTeQ is based in Nairobi. Your bank may show a currency conversion.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Try every feature free first in South Africa

Start the 7-day trial and pick a plan once your team is using it.

## More about EliteTeQ Inbox

- [EliteTeQ Inbox overview](https://eliteteqpos.com/za/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/za/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/za/inbox/whatsapp-crm/)
- [Facebook & Instagram inbox](https://eliteteqpos.com/za/inbox/facebook-instagram-inbox/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/za/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/za/inbox/api/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20Which%20EliteTeQ%20Inbox%20plan%20fits%20us%3F%20We%20have%20__%20people%20answering%20customers%20and%20__%20WhatsApp%20numbers.%20I%E2%80%99m%20in%20South%20Africa.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/za/inbox/pricing/