# Stop losing applicants in the admissions phone. Answer every parent from one shared inbox — EliteTeQ Inbox for schools, colleges, training centres and tutors in South Africa **During admissions season the school WhatsApp never stops: fees, transport, the intake date, the uniform. One person answers it, parents wait days, and some enrol elsewhere.** EliteTeQ Inbox lets your admissions office, accounts and front desk answer parents and students from one shared inbox. Every applicant is tracked from first question to enrolment, and you can see which enquiries are still waiting. Staff in Johannesburg and Cape Town or anywhere else answer from one +27 business number, with office hours on Johannesburg time (SAST). - Admissions and intake dates - Fee and payment questions - School events and open days - Course and programme details Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month) ## Sound familiar? What schools & education teams in South Africa tell us > One admissions phone, hundreds of parents in January. Half the questions are the same. Several staff answer the same school number from their own logins. Waiting chats rise to the top so nobody is missed. > Parents asked about fees, then went quiet. Nobody followed up before the term started. Each applicant sits on an admissions pipeline: enquiry, visit, application, enrolled. The ones waiting for you are flagged. > Accounts and admissions both answered the same parent, with different fee amounts. Each chat has one owner. Pass a fee question to accounts with an internal note the parent never sees. *Every enquiry is a customer deciding where to spend. Don’t let yours wait.* ## One shared inbox for schools, colleges, training centres and tutors in South Africa. EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from. Customers in South Africa write in English, Afrikaans and isiZulu, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up: With EliteTeQ Inbox, you can: - Admissions and intake dates - Fee and payment questions - School events and open days - Course and programme details Less switching between phones. More enquiries turned into customers. Start Your Free Trial: https://crm.eliteteqpos.com/signup ## Get your team answering in a day No installation and no long training. 1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed. 2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +27 WhatsApp Business number with you on WhatsApp, on Johannesburg time (SAST), in about 40 minutes. 3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Johannesburg and Cape Town or from home. 4. **Set up your pipeline** — Name the stages after how you work, for example: Enquiry → Visit or open day → Application received → Offer sent. 5. **Start answering** — Assign chats, follow up hot leads and watch the reports. Create Your Free Account: https://crm.eliteteqpos.com/signup ## What is a WhatsApp CRM for schools & education? A WhatsApp CRM for schools & education is a shared inbox and lead pipeline for the messages schools, colleges, training centres and tutors in South Africa get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Visit or open day, Application received), and shows the owner who answered and how fast. - One business number, many staff, each with their own login - Every chat assigned to one person, with internal notes - A pipeline named after your own steps - Reports on reply speed, leads per day and ad sources ## EliteTeQ Inbox at a glance | | | |---|---| | Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) | | What it is | A WhatsApp team inbox and CRM | | Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments | | Works on | Any browser; installs on Android and iPhone | | Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months | | Free trial | 7 days, every feature open | | WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) | | In South Africa | +27 WhatsApp Business numbers, office hours on Johannesburg time (SAST) | | Languages | Customers write in English, Afrikaans and isiZulu | | Setup | About 40 minutes, or done with you on WhatsApp | | Last reviewed | 2026-11-01 | ## Simple pricing. No complicated contracts. The same plans for every industry in South Africa, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate. | Plan | Monthly | Yearly | WhatsApp numbers | People | Includes | |---|---|---|---|---|---| | Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports | | Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management | | Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support | Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free. ## A pipeline for schools & education An example you can set up in Settings → Pipeline stages and rename any time. 1. Enquiry 2. Visit or open day 3. Application received 4. Offer sent 5. Enrolled 6. Not joining ## How schools & education teams use EliteTeQ Inbox Real screens from our demo workspace, with example data. ### Admissions without the queue Your admissions team, accounts and front desk share the school number. Auto-assign shares new enquiries out in turn, so no one person drowns. - Every staff member on their own login - Auto-assign new chats in turn - Away message outside office hours ### Every applicant on a pipeline Track each family from first question to enrolment. Filter by programme or intake with categories, and see who still needs a reply. - Stages named after your admissions steps - Categories for programme or intake - Hot leads flagged automatically ### Know where applicants come from See enquiries per day, how fast your team replies, the busiest hours, and which ads bring applicants. - Enquiries per day vs last period - First-reply time per staff member - Leads from ads vs direct ## Phones and personal chats vs EliteTeQ Inbox The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Johannesburg and Cape Town or at home. | Phones and personal chats | EliteTeQ Inbox | |---|---| | Whoever holds the phone answers | Every staff member answers from their own login | | Two people reply to the same customer | Each chat is assigned to one person | | Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged | | Instagram, Facebook and WhatsApp on different devices | Every channel in the same list | | No idea how fast customers get an answer | Reply speed and leads per person in reports | ## Other industries EliteTeQ Inbox works the same way for any business that sells or serves over chat in South Africa. - [Travel & tours](https://eliteteqpos.com/za/inbox/industries/travel-agencies/) - [Hotels](https://eliteteqpos.com/za/inbox/industries/hotels/) - [Salons & spas](https://eliteteqpos.com/za/inbox/industries/beauty-salons/) - [Restaurants](https://eliteteqpos.com/za/inbox/industries/restaurants/) - [Gyms & fitness](https://eliteteqpos.com/za/inbox/industries/gyms-and-fitness/) - [Real estate](https://eliteteqpos.com/za/inbox/industries/real-estate/) - [E-commerce](https://eliteteqpos.com/za/inbox/industries/ecommerce/) - [Car dealerships](https://eliteteqpos.com/za/inbox/industries/car-dealers/) ## More than a shared inbox. A better way to manage your customer relationships. A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility. - **Designed for teams:** Employees work with their own logins, roles and responsibilities. - **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat. - **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed. - **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow. - **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson. ## EliteTeQ Inbox in South Africa EliteTeQ Inbox works for schools, colleges, training centres and tutors in South Africa on your existing +27 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Johannesburg and Cape Town or anywhere else. South African customers expect a business to answer on WhatsApp the way they message friends. When enquiries come into a branch phone and a manager’s phone, nobody knows who already replied. One shared inbox gives every chat a clear owner. Customers write in English, Afrikaans, isiZulu and other languages. Your team replies in the customer’s language inside the 24-hour window; template messages are created in English. Office hours are set day by day for each number. A common setup in Johannesburg or Cape Town: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning. - **Numbers:** +27 (e.g. +27 82 000 0000) - **Office hours:** Run on Johannesburg time (SAST) - **Weekend:** Saturday and Sunday - **Templates:** English - **Price:** From $29 a month, in US dollars - **Paying:** Card, charged in Kenyan shillings at the day’s rate ## Selling on WhatsApp in South Africa Retail is dominated by formal chains and shopping centres, with township and informal trade running alongside on a different payment mix. Card is the default and cash is the exception. Scheduled grid interruption is published in advance, which makes it a planning problem rather than a surprise. ### [Durban](https://eliteteqpos.com/durban/) KwaZulu-Natal Province · the busiest port in sub-Saharan Africa The port drives import and distribution trade year-round while the beachfront fills during domestic holiday periods. The binding constraint is running business-to-business invoicing and seasonal hospitality from one system, through the same grid interruptions as the rest of the country. Durban's economy is built on its port and the import and distribution trade that flows through it, which gives wholesale and business-to-business supply a larger share of local commerce than in Cape Town. Booking requests from Durban reach whoever is on shift, with an away message when you are closed. ### [Pretoria](https://eliteteqpos.com/pretoria/) Gauteng Province · South Africa's administrative capital Government, diplomatic and university activity give dependable weekday demand and a quieter weekend than the coastal cities, with more corporate account billing. Pretoria's trade is anchored by government, diplomatic and university activity, giving it steadier weekday demand and a less seasonal pattern than the coastal cities. Card payment dominates and corporate account billing is more common here than in purely retail markets. Booking requests from Pretoria reach whoever is on shift, with an away message when you are closed. ### [Gqeberha (Port Elizabeth)](https://eliteteqpos.com/port-elizabeth/) Eastern Cape Province · a port city and centre of vehicle manufacturing Vehicle manufacturing and the port provide a large payroll on regular cycles, making demand more predictable than in tourism-led cities. The binding constraint is invoicing and credit terms for industrial customers alongside ordinary walk-in retail. Gqeberha's commerce is tied to vehicle manufacturing and its port, which gives it a substantial wage-earning workforce with regular pay cycles and therefore more predictable retail demand than tourism-led cities. Booking requests from Gqeberha (Port Elizabeth) reach whoever is on shift, with an away message when you are closed. ### [Bloemfontein](https://eliteteqpos.com/bloemfontein/) Free State Province · South Africa's judicial capital and a regional service centre The city serves a large farming province, so agricultural supply sits beside urban retail and demand tracks the crop and livestock calendar. Judicial and university activity steady the weekdays. The binding constraint is holding both bulk agricultural and unit retail pricing. Booking requests from Bloemfontein reach whoever is on shift, with an away message when you are closed. ### EliteTeQ Inbox in every city of South Africa - [Johannesburg](https://eliteteqpos.com/johannesburg/): Gauteng Province, South Africa's largest city and economic centre - [Cape Town](https://eliteteqpos.com/cape-town/): Western Cape Province, a major tourism, services and technology centre - [Durban](https://eliteteqpos.com/durban/): KwaZulu-Natal Province, the busiest port in sub-Saharan Africa - [Pretoria](https://eliteteqpos.com/pretoria/): Gauteng Province, South Africa's administrative capital - [Gqeberha (Port Elizabeth)](https://eliteteqpos.com/port-elizabeth/): Eastern Cape Province, a port city and centre of vehicle manufacturing - [Bloemfontein](https://eliteteqpos.com/bloemfontein/): Free State Province, South Africa's judicial capital and a regional service centre - [East London](https://eliteteqpos.com/east-london/): Eastern Cape Province, a coastal port and manufacturing city - [Polokwane](https://eliteteqpos.com/polokwane/): Limpopo Province, the commercial centre of Limpopo - [Mbombela (Nelspruit)](https://eliteteqpos.com/nelspruit/): Mpumalanga Province, a regional centre and gateway to the Kruger National Park - [Pietermaritzburg](https://eliteteqpos.com/pietermaritzburg/): KwaZulu-Natal Province, the provincial capital of KwaZulu-Natal ## Questions businesses ask us **Is there a WhatsApp CRM for schools & education in South Africa?** Yes. Schools & education teams in South Africa use EliteTeQ Inbox with their own +27 WhatsApp Business number. Staff in Johannesburg, Cape Town or anywhere else answer from their own logins, customers write in English, Afrikaans and isiZulu, and office hours run on Johannesburg time (SAST). Plans start at $29 a month with a 7-day free trial. **Can we send a message to all parents at once?** No. EliteTeQ Inbox doesn’t send broadcasts. You can send an approved WhatsApp template to a parent who agreed to hear from you, one by one. For school-wide announcements, keep using your existing channel. **Can admissions and accounts use separate numbers?** Yes. Connect several WhatsApp Business numbers in one workspace and give each its own team, or keep one number and pass chats between departments. **Should parents send documents over WhatsApp?** Photos and files sent on WhatsApp show in the chat, and anyone on your team with access can see them. Decide which documents you accept over chat, and keep sensitive records in your school system. **Can several staff use the same WhatsApp number?** Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected. **How much does it cost?** Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial. Sources for the WhatsApp rules on this page (Meta): - [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing) - [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits) - [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview) - [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers) - [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform) ## Every schools & education enquiry is an opportunity. Don’t let yours get lost in South Africa. Bring your channels, your team and every customer conversation into one organised workspace. Start Your Free Trial Today: https://crm.eliteteqpos.com/signup ## More about EliteTeQ Inbox EliteTeQ Inbox: smarter business, better conversations. - [EliteTeQ Inbox overview](https://eliteteqpos.com/za/inbox/) - [Shared WhatsApp inbox](https://eliteteqpos.com/za/inbox/whatsapp-team-inbox/) - [WhatsApp CRM & pipeline](https://eliteteqpos.com/za/inbox/whatsapp-crm/) - [Facebook & Instagram inbox](https://eliteteqpos.com/za/inbox/facebook-instagram-inbox/) - [Click-to-WhatsApp ad leads](https://eliteteqpos.com/za/inbox/click-to-whatsapp-ads/) - [WhatsApp API for developers](https://eliteteqpos.com/za/inbox/api/) - [Pricing](https://eliteteqpos.com/za/inbox/pricing/) ## Talk to EliteTeQ about EliteTeQ Inbox - WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20schools%20%26%20education%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20South%20Africa.) - Email: info@eliteteqpos.com - Web: https://eliteteqpos.com/za/inbox/industries/schools/