# Stop losing buyers between the listing and the viewing. Give every property enquiry an agent — EliteTeQ Inbox for estate agents, developers and property managers in South Africa

**A buyer messages about the 3-bedroom on your Instagram, asks for the price and location, and waits. By the time someone checks the office phone, they have booked a viewing with another agency.**

EliteTeQ Inbox puts every property enquiry from WhatsApp, Facebook and Instagram in one shared inbox. Each buyer or tenant is assigned to an agent, sits on a pipeline from enquiry to viewing to offer, and the ads that brought them are recorded. Staff in Johannesburg and Cape Town or anywhere else answer from one +27 business number, with office hours on Johannesburg time (SAST).

- Price and location of a listing
- Viewing appointments
- Rental and lease enquiries
- Offers, deposits and paperwork questions

Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month)

## Sound familiar? What real estate teams in South Africa tell us

> Our listings go out on Instagram and Facebook, and the questions land on five different agents’ phones.

Comments and DMs on your listings arrive in the same inbox as WhatsApp. Each enquiry is assigned to one agent, automatically or by hand.

> A buyer asked for a viewing on Saturday. Nobody confirmed, and they went with another agency.

Every buyer sits on the pipeline. “Viewing requested” is a stage, and the leads waiting for your reply are flagged hot.

> When an agent leaves, their buyers and the whole conversation leave with their phone.

Conversations belong to the business, not the agent’s phone. Reassign a buyer with a handover note and the full history stays.

*Every enquiry is a customer deciding where to spend. Don’t let yours wait.*

## One shared inbox for estate agents, developers and property managers in South Africa.

EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.

Customers in South Africa write in English, Afrikaans and isiZulu, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:

With EliteTeQ Inbox, you can:

- Price and location of a listing
- Viewing appointments
- Rental and lease enquiries
- Offers, deposits and paperwork questions

Less switching between phones. More enquiries turned into customers.

Start Your Free Trial: https://crm.eliteteqpos.com/signup

## Get your team answering in a day

No installation and no long training.

1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed.
2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +27 WhatsApp Business number with you on WhatsApp, on Johannesburg time (SAST), in about 40 minutes.
3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Johannesburg and Cape Town or from home.
4. **Set up your pipeline** — Name the stages after how you work, for example: New enquiry → Details sent → Viewing booked → Offer made.
5. **Start answering** — Assign chats, follow up hot leads and watch the reports.

Create Your Free Account: https://crm.eliteteqpos.com/signup

## What is a WhatsApp CRM for real estate?

A WhatsApp CRM for real estate is a shared inbox and lead pipeline for the messages estate agents, developers and property managers in South Africa get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example New enquiry, Details sent, Viewing booked), and shows the owner who answered and how fast.

- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In South Africa | +27 WhatsApp Business numbers, office hours on Johannesburg time (SAST) |
| Languages | Customers write in English, Afrikaans and isiZulu |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## Simple pricing. No complicated contracts.

The same plans for every industry in South Africa, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.

| Plan | Monthly | Yearly | WhatsApp numbers | People | Includes |
|---|---|---|---|---|---|
| Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports |
| Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management |
| Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support |

Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free.

## A pipeline for real estate

An example you can set up in Settings → Pipeline stages and rename any time.

1. New enquiry
2. Details sent
3. Viewing booked
4. Offer made
5. Deposit paid
6. Lost

## How real estate teams use EliteTeQ Inbox

Real screens from our demo workspace, with example data.

### One inbox for every listing

WhatsApp, Messenger, Instagram DMs and comments under your listing posts, together. Agents answer from their own logins on a phone or computer.

- Comments under listing posts next to DMs
- Automatic replies when a comment says “price” or “location”
- Each agent sees who owns each buyer

### A pipeline from enquiry to deposit

Name the stages after how you sell or let property. Drag a buyer from viewing booked to offer made, and filter by agent to see who is following up.

- Stages you name yourself
- Hot leads: waiting for a reply, fresh from an ad
- Filter by agent, category or area

### Know which listing ads bring buyers

Leads from Click-to-WhatsApp ads arrive with the ad’s name. Reports rank your ads by leads and by clients won.

- Ad name on every chat it started
- Leads from ads vs direct messages
- Clients won per ad

## Phones and personal chats vs EliteTeQ Inbox

The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Johannesburg and Cape Town or at home.

| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |

## Other industries

EliteTeQ Inbox works the same way for any business that sells or serves over chat in South Africa.

- [E-commerce](https://eliteteqpos.com/za/inbox/industries/ecommerce/)
- [Car dealerships](https://eliteteqpos.com/za/inbox/industries/car-dealers/)
- [Furniture & home](https://eliteteqpos.com/za/inbox/industries/furniture-stores/)
- [Construction](https://eliteteqpos.com/za/inbox/industries/construction/)
- [Schools & education](https://eliteteqpos.com/za/inbox/industries/schools/)
- [Healthcare](https://eliteteqpos.com/za/inbox/industries/healthcare/)
- [Travel & tours](https://eliteteqpos.com/za/inbox/industries/travel-agencies/)
- [Hotels](https://eliteteqpos.com/za/inbox/industries/hotels/)

## More than a shared inbox. A better way to manage your customer relationships.

A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.

- **Designed for teams:** Employees work with their own logins, roles and responsibilities.
- **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow.
- **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.

## EliteTeQ Inbox in South Africa

EliteTeQ Inbox works for estate agents, developers and property managers in South Africa on your existing +27 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Johannesburg and Cape Town or anywhere else.

South African customers expect a business to answer on WhatsApp the way they message friends. When enquiries come into a branch phone and a manager’s phone, nobody knows who already replied. One shared inbox gives every chat a clear owner.

Customers write in English, Afrikaans, isiZulu and other languages. Your team replies in the customer’s language inside the 24-hour window; template messages are created in English.

Office hours are set day by day for each number. A common setup in Johannesburg or Cape Town: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.

- **Numbers:** +27 (e.g. +27 82 000 0000)
- **Office hours:** Run on Johannesburg time (SAST)
- **Weekend:** Saturday and Sunday
- **Templates:** English
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

## Selling on WhatsApp in South Africa

Customers in South Africa pay with cards, contactless, EFT, and popular local payment methods, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.

### [Mbombela (Nelspruit)](https://eliteteqpos.com/nelspruit/)

Mpumalanga Province · a regional centre and gateway to the Kruger National Park

Mbombela's trade combines a regional retail and agricultural service role with tourism traffic heading to the Kruger National Park and across the Mozambican border, which raises the share of foreign-currency and card transactions in hospitality. Seasonal visitor peaks sit on top of a steady local base, rewarding systems that scale between quiet and busy periods. Kruger-bound tourism and Mozambican border traffic layer foreign-currency and card spending on top of a steady regional retail base. Real estate enquiries from Mbombela (Nelspruit) land in one shared inbox, so a quote never waits on one person’s phone.

### [Pietermaritzburg](https://eliteteqpos.com/pietermaritzburg/)

KwaZulu-Natal Province · the provincial capital of KwaZulu-Natal

Pietermaritzburg is an administrative, education and light-manufacturing centre inland from Durban, with steadier year-round demand than the coast and a substantial student population producing term-time swings. Card payment is standard and grid interruptions apply as nationally. Administration, education and light manufacturing give steadier year-round trade than the coast, with a student population driving term-time swings. Real estate enquiries from Pietermaritzburg land in one shared inbox, so a quote never waits on one person’s phone.

### [Johannesburg](https://eliteteqpos.com/johannesburg/)

Gauteng Province · South Africa's largest city and economic centre

Sandton, the CBD, Rosebank and the southern suburbs behave like separate retail markets spread across a metro too large to service centrally. Real estate enquiries from Johannesburg land in one shared inbox, so a quote never waits on one person’s phone.

### [Cape Town](https://eliteteqpos.com/cape-town/)

Western Cape Province · a major tourism, services and technology centre

Cape Town's retail and hospitality trade has a pronounced summer peak driven by international visitors, which means high card and foreign-currency volumes and staffing that expands and contracts with the season. Restaurants and bars need fast table billing and tab splitting to a degree that inland cities do not. The summer season fills the V&A, the city bowl and the Atlantic seaboard with international visitors, then empties them; staffing doubles and halves with it. Real estate enquiries from Cape Town land in one shared inbox, so a quote never waits on one person’s phone.

### EliteTeQ Inbox in every city of South Africa

- [Johannesburg](https://eliteteqpos.com/johannesburg/): Gauteng Province, South Africa's largest city and economic centre
- [Cape Town](https://eliteteqpos.com/cape-town/): Western Cape Province, a major tourism, services and technology centre
- [Durban](https://eliteteqpos.com/durban/): KwaZulu-Natal Province, the busiest port in sub-Saharan Africa
- [Pretoria](https://eliteteqpos.com/pretoria/): Gauteng Province, South Africa's administrative capital
- [Gqeberha (Port Elizabeth)](https://eliteteqpos.com/port-elizabeth/): Eastern Cape Province, a port city and centre of vehicle manufacturing
- [Bloemfontein](https://eliteteqpos.com/bloemfontein/): Free State Province, South Africa's judicial capital and a regional service centre
- [East London](https://eliteteqpos.com/east-london/): Eastern Cape Province, a coastal port and manufacturing city
- [Polokwane](https://eliteteqpos.com/polokwane/): Limpopo Province, the commercial centre of Limpopo
- [Mbombela (Nelspruit)](https://eliteteqpos.com/nelspruit/): Mpumalanga Province, a regional centre and gateway to the Kruger National Park
- [Pietermaritzburg](https://eliteteqpos.com/pietermaritzburg/): KwaZulu-Natal Province, the provincial capital of KwaZulu-Natal


## Questions businesses ask us

**Is there a WhatsApp CRM for real estate in South Africa?**

Yes. Real estate teams in South Africa use EliteTeQ Inbox with their own +27 WhatsApp Business number. Staff in Johannesburg, Cape Town or anywhere else answer from their own logins, customers write in English, Afrikaans and isiZulu, and office hours run on Johannesburg time (SAST). Plans start at $29 a month with a 7-day free trial.

**Can each agent have their own login?**

Yes. Every agent signs in with their own login as an Agent, and owners or managers as Admins. Buyers are assigned to one agent at a time, and you can reassign them with a handover note when someone is away.

**Can different branches or projects use different WhatsApp numbers?**

Yes. Connect several WhatsApp Business numbers in one workspace (Growth includes 2 and Business 3) and give each number its own team of agents.

**Does it book viewings in a calendar?**

No. EliteTeQ Inbox doesn’t have a calendar. Teams track viewings as a pipeline stage, such as “Viewing booked”, and agree the time in the chat.

**Can several staff use the same WhatsApp number?**

Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.

**How much does it cost?**

Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Every real estate enquiry is an opportunity. Don’t let yours get lost in South Africa.

Bring your channels, your team and every customer conversation into one organised workspace.

Start Your Free Trial Today: https://crm.eliteteqpos.com/signup

## More about EliteTeQ Inbox

EliteTeQ Inbox: smarter business, better conversations.

- [EliteTeQ Inbox overview](https://eliteteqpos.com/za/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/za/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/za/inbox/whatsapp-crm/)
- [Facebook & Instagram inbox](https://eliteteqpos.com/za/inbox/facebook-instagram-inbox/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/za/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/za/inbox/api/)
- [Pricing](https://eliteteqpos.com/za/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20real%20estate%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20South%20Africa.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/za/inbox/industries/real-estate/