# Stop losing weddings to the planner who replied first. Track every event enquiry to a deposit — EliteTeQ Inbox for event planners, wedding planners, decorators and venues in South Africa **Couples message five planners at once. The one who answers first, sends a clear quote and follows up gets the booking.** EliteTeQ Inbox brings event enquiries from WhatsApp, Instagram and Facebook into one shared inbox. Each client is tracked from enquiry to quote to deposit, your team shares the work, and the ads that brought them are recorded. Staff in Johannesburg and Cape Town or anywhere else answer from one +27 business number, with office hours on Johannesburg time (SAST). - Date availability - Packages and quotes - Deposits and payment plans - Vendor and planning questions Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month) ## Sound familiar? What events & weddings teams in South Africa tell us > Couples comment on our Instagram decor posts and we miss them. Comments land next to DMs and WhatsApp, with automatic replies for “price” and “available”. > We send quotes and forget who we were waiting on. Every client sits on a pipeline. Quotes waiting for a reply are flagged hot. > My assistant and I both answered the same couple. Each chat has one owner. Notes to each other stay internal. *Every enquiry is a customer deciding where to spend. Don’t let yours wait.* ## One shared inbox for event planners, wedding planners, decorators and venues in South Africa. EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from. Customers in South Africa write in English, Afrikaans and isiZulu, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up: With EliteTeQ Inbox, you can: - Date availability - Packages and quotes - Deposits and payment plans - Vendor and planning questions Less switching between phones. More enquiries turned into customers. Start Your Free Trial: https://crm.eliteteqpos.com/signup ## Get your team answering in a day No installation and no long training. 1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed. 2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +27 WhatsApp Business number with you on WhatsApp, on Johannesburg time (SAST), in about 40 minutes. 3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Johannesburg and Cape Town or from home. 4. **Set up your pipeline** — Name the stages after how you work, for example: Enquiry → Date available → Quote sent → Deposit paid. 5. **Start answering** — Assign chats, follow up hot leads and watch the reports. Create Your Free Account: https://crm.eliteteqpos.com/signup ## What is a WhatsApp CRM for events & weddings? A WhatsApp CRM for events & weddings is a shared inbox and lead pipeline for the messages event planners, wedding planners, decorators and venues in South Africa get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example Enquiry, Date available, Quote sent), and shows the owner who answered and how fast. - One business number, many staff, each with their own login - Every chat assigned to one person, with internal notes - A pipeline named after your own steps - Reports on reply speed, leads per day and ad sources ## EliteTeQ Inbox at a glance | | | |---|---| | Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) | | What it is | A WhatsApp team inbox and CRM | | Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments | | Works on | Any browser; installs on Android and iPhone | | Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months | | Free trial | 7 days, every feature open | | WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) | | In South Africa | +27 WhatsApp Business numbers, office hours on Johannesburg time (SAST) | | Languages | Customers write in English, Afrikaans and isiZulu | | Setup | About 40 minutes, or done with you on WhatsApp | | Last reviewed | 2026-11-01 | ## Simple pricing. No complicated contracts. The same plans for every industry in South Africa, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate. | Plan | Monthly | Yearly | WhatsApp numbers | People | Includes | |---|---|---|---|---|---| | Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports | | Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management | | Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support | Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free. ## A pipeline for events & weddings An example you can set up in Settings → Pipeline stages and rename any time. 1. Enquiry 2. Date available 3. Quote sent 4. Deposit paid 5. Event done 6. Lost ## How events & weddings teams use EliteTeQ Inbox Real screens from our demo workspace, with example data. ### Instagram, Facebook and WhatsApp together DMs and comments from your portfolio posts arrive with your WhatsApp chats. - Comments with the post - Public or private reply - Keyword auto-replies ### Every client tracked to a deposit Move clients from enquiry to quote to deposit, with categories for event type. - Stages you name yourself - Categories for event type - Hot leads flagged ### Know which posts and ads bring clients Leads from ads against direct, ranked by clients won. - Ad name on every lead - Clients won per ad - Leads per day ## Phones and personal chats vs EliteTeQ Inbox The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Johannesburg and Cape Town or at home. | Phones and personal chats | EliteTeQ Inbox | |---|---| | Whoever holds the phone answers | Every staff member answers from their own login | | Two people reply to the same customer | Each chat is assigned to one person | | Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged | | Instagram, Facebook and WhatsApp on different devices | Every channel in the same list | | No idea how fast customers get an answer | Reply speed and leads per person in reports | ## Other industries EliteTeQ Inbox works the same way for any business that sells or serves over chat in South Africa. - [Marketing agencies](https://eliteteqpos.com/za/inbox/industries/marketing-agencies/) - [Recruitment](https://eliteteqpos.com/za/inbox/industries/recruitment-agencies/) - [Garages & service](https://eliteteqpos.com/za/inbox/industries/auto-repair/) - [Real estate](https://eliteteqpos.com/za/inbox/industries/real-estate/) - [Schools & education](https://eliteteqpos.com/za/inbox/industries/schools/) - [E-commerce](https://eliteteqpos.com/za/inbox/industries/ecommerce/) - [Car dealerships](https://eliteteqpos.com/za/inbox/industries/car-dealers/) - [Healthcare](https://eliteteqpos.com/za/inbox/industries/healthcare/) ## More than a shared inbox. A better way to manage your customer relationships. A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility. - **Designed for teams:** Employees work with their own logins, roles and responsibilities. - **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat. - **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed. - **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow. - **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson. ## EliteTeQ Inbox in South Africa EliteTeQ Inbox works for event planners, wedding planners, decorators and venues in South Africa on your existing +27 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Johannesburg and Cape Town or anywhere else. South African customers expect a business to answer on WhatsApp the way they message friends. When enquiries come into a branch phone and a manager’s phone, nobody knows who already replied. One shared inbox gives every chat a clear owner. Customers write in English, Afrikaans, isiZulu and other languages. Your team replies in the customer’s language inside the 24-hour window; template messages are created in English. Office hours are set day by day for each number. A common setup in Johannesburg or Cape Town: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning. - **Numbers:** +27 (e.g. +27 82 000 0000) - **Office hours:** Run on Johannesburg time (SAST) - **Weekend:** Saturday and Sunday - **Templates:** English - **Price:** From $29 a month, in US dollars - **Paying:** Card, charged in Kenyan shillings at the day’s rate ## Selling on WhatsApp in South Africa Customers in South Africa pay with cards, contactless, EFT, and popular local payment methods, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly. ### [Durban](https://eliteteqpos.com/durban/) KwaZulu-Natal Province · the busiest port in sub-Saharan Africa Durban's economy is built on its port and the import and distribution trade that flows through it, which gives wholesale and business-to-business supply a larger share of local commerce than in Cape Town. Domestic holiday seasons produce sharp coastal hospitality peaks. The port drives import and distribution trade year-round while the beachfront fills during domestic holiday periods. Client enquiries from Durban get an owner and a follow-up instead of sitting in someone’s personal chats. ### [Pretoria](https://eliteteqpos.com/pretoria/) Gauteng Province · South Africa's administrative capital Pretoria's trade is anchored by government, diplomatic and university activity, giving it steadier weekday demand and a less seasonal pattern than the coastal cities. Card payment dominates and corporate account billing is more common here than in purely retail markets. Government, diplomatic and university activity give dependable weekday demand and a quieter weekend than the coastal cities, with more corporate account billing. Client enquiries from Pretoria get an owner and a follow-up instead of sitting in someone’s personal chats. ### [Gqeberha (Port Elizabeth)](https://eliteteqpos.com/port-elizabeth/) Eastern Cape Province · a port city and centre of vehicle manufacturing Gqeberha's commerce is tied to vehicle manufacturing and its port, which gives it a substantial wage-earning workforce with regular pay cycles and therefore more predictable retail demand than tourism-led cities. Businesses supplying industry need invoicing and credit accounts alongside walk-in sales. Card payment is standard and grid interruptions apply as nationally. Client enquiries from Gqeberha (Port Elizabeth) get an owner and a follow-up instead of sitting in someone’s personal chats. ### [Bloemfontein](https://eliteteqpos.com/bloemfontein/) Free State Province · South Africa's judicial capital and a regional service centre Bloemfontein serves as the commercial and service centre for a large farming province, so its trade mixes urban retail with agricultural supply and has a demand pattern influenced by the crop and livestock calendar. Judicial and university activity provide a steady weekday base. The city serves a large farming province, so agricultural supply sits beside urban retail and demand tracks the crop and livestock calendar. Client enquiries from Bloemfontein get an owner and a follow-up instead of sitting in someone’s personal chats. ### EliteTeQ Inbox in every city of South Africa - [Johannesburg](https://eliteteqpos.com/johannesburg/): Gauteng Province, South Africa's largest city and economic centre - [Cape Town](https://eliteteqpos.com/cape-town/): Western Cape Province, a major tourism, services and technology centre - [Durban](https://eliteteqpos.com/durban/): KwaZulu-Natal Province, the busiest port in sub-Saharan Africa - [Pretoria](https://eliteteqpos.com/pretoria/): Gauteng Province, South Africa's administrative capital - [Gqeberha (Port Elizabeth)](https://eliteteqpos.com/port-elizabeth/): Eastern Cape Province, a port city and centre of vehicle manufacturing - [Bloemfontein](https://eliteteqpos.com/bloemfontein/): Free State Province, South Africa's judicial capital and a regional service centre - [East London](https://eliteteqpos.com/east-london/): Eastern Cape Province, a coastal port and manufacturing city - [Polokwane](https://eliteteqpos.com/polokwane/): Limpopo Province, the commercial centre of Limpopo - [Mbombela (Nelspruit)](https://eliteteqpos.com/nelspruit/): Mpumalanga Province, a regional centre and gateway to the Kruger National Park - [Pietermaritzburg](https://eliteteqpos.com/pietermaritzburg/): KwaZulu-Natal Province, the provincial capital of KwaZulu-Natal ## Questions businesses ask us **Is there a WhatsApp CRM for events & weddings in South Africa?** Yes. Events & weddings teams in South Africa use EliteTeQ Inbox with their own +27 WhatsApp Business number. Staff in Johannesburg, Cape Town or anywhere else answer from their own logins, customers write in English, Afrikaans and isiZulu, and office hours run on Johannesburg time (SAST). Plans start at $29 a month with a 7-day free trial. **Does it track event dates in a calendar?** No. Keep your event calendar where it is, and track each client’s stage on the pipeline. **Can vendors join the inbox?** Anyone you invite gets a login, but each one counts as a person on your plan. Most planners keep vendors on their usual WhatsApp groups. **Can we send reminders before the event?** Yes. Reply freely within 24 hours of the client’s last message, or send an approved template after that. **Can several staff use the same WhatsApp number?** Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected. **How much does it cost?** Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial. Sources for the WhatsApp rules on this page (Meta): - [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing) - [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits) - [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview) - [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers) - [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform) ## Every events & weddings enquiry is an opportunity. Don’t let yours get lost in South Africa. Bring your channels, your team and every customer conversation into one organised workspace. Start Your Free Trial Today: https://crm.eliteteqpos.com/signup ## More about EliteTeQ Inbox EliteTeQ Inbox: smarter business, better conversations. - [EliteTeQ Inbox overview](https://eliteteqpos.com/za/inbox/) - [Shared WhatsApp inbox](https://eliteteqpos.com/za/inbox/whatsapp-team-inbox/) - [WhatsApp CRM & pipeline](https://eliteteqpos.com/za/inbox/whatsapp-crm/) - [Facebook & Instagram inbox](https://eliteteqpos.com/za/inbox/facebook-instagram-inbox/) - [Click-to-WhatsApp ad leads](https://eliteteqpos.com/za/inbox/click-to-whatsapp-ads/) - [WhatsApp API for developers](https://eliteteqpos.com/za/inbox/api/) - [Pricing](https://eliteteqpos.com/za/inbox/pricing/) ## Talk to EliteTeQ about EliteTeQ Inbox - WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20events%20%26%20weddings%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20South%20Africa.) - Email: info@eliteteqpos.com - Web: https://eliteteqpos.com/za/inbox/industries/event-planners/