# Stop leaving patients on read. Route every enquiry to the right desk — EliteTeQ Inbox for hospitals, clinics, dental and specialist practices in Uganda

**Patients message the clinic WhatsApp to ask about an appointment, a price or opening hours. The front desk is busy with people in the room, and the messages wait until evening.**

EliteTeQ Inbox lets your front desk and departments answer general enquiries from one shared inbox. Each department can have its own number and team, every enquiry has an owner, and patients get an away message when you are closed. Staff in Kampala and Entebbe or anywhere else answer from one +256 business number, with office hours on Kampala time (EAT).

- Appointment enquiries
- Prices and services offered
- Opening hours and directions
- Department and doctor availability

Start Your 7-Day Free Trial: https://crm.eliteteqpos.com/signup (No credit card required · Plans from $29/month)

## Sound familiar? What healthcare teams in Uganda tell us

> Our receptionist answers WhatsApp between patients at the desk. Messages wait for hours.

Several staff answer the same number from their own logins, and waiting chats rise to the top.

> Patients message at night and think we ignored them.

Set office hours per number. Patients who write when you are closed get your away message straight away.

> Lab, pharmacy and front desk enquiries all come to one phone.

Give each department its own WhatsApp number and team, or pass a chat to the right desk with an internal note.

*Every enquiry is a customer deciding where to spend. Don’t let yours wait.*

## One shared inbox for hospitals, clinics, dental and specialist practices in Uganda.

EliteTeQ Inbox is a customer conversation and CRM platform. WhatsApp, Facebook Messenger, Instagram DMs and comments land in one workspace your whole team answers from.

Customers in Uganda write in English, Luganda and Swahili, and your team replies in the same chat. Every enquiry below gets an owner, a stage and a follow-up:

With EliteTeQ Inbox, you can:

- Appointment enquiries
- Prices and services offered
- Opening hours and directions
- Department and doctor availability

Less switching between phones. More enquiries turned into customers.

Start Your Free Trial: https://crm.eliteteqpos.com/signup

## Get your team answering in a day

No installation and no long training.

1. **Create your account** — Register with your email. The 7-day trial opens every feature, no card needed.
2. **Connect your channels** — Link your Facebook Page and Instagram. We connect your +256 WhatsApp Business number with you on WhatsApp, on Kampala time (EAT), in about 40 minutes.
3. **Invite your team** — Add staff with their own logins as Owner, Admin or Agent, whether they work in Kampala and Entebbe or from home.
4. **Set up your pipeline** — Name the stages after how you work, for example: New enquiry → Information sent → Appointment requested → Appointment confirmed.
5. **Start answering** — Assign chats, follow up hot leads and watch the reports.

Create Your Free Account: https://crm.eliteteqpos.com/signup

## What is a WhatsApp CRM for healthcare?

A WhatsApp CRM for healthcare is a shared inbox and lead pipeline for the messages hospitals, clinics, dental and specialist practices in Uganda get every day. EliteTeQ Inbox connects your WhatsApp Business number, Facebook Page and Instagram account, lets several staff answer from their own logins, puts every customer on a pipeline (for example New enquiry, Information sent, Appointment requested), and shows the owner who answered and how fast.

- One business number, many staff, each with their own login
- Every chat assigned to one person, with internal notes
- A pipeline named after your own steps
- Reports on reply speed, leads per day and ad sources

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Uganda | +256 WhatsApp Business numbers, office hours on Kampala time (EAT) |
| Languages | Customers write in English, Luganda and Swahili |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## Simple pricing. No complicated contracts.

The same plans for every industry in Uganda, in US dollars: Starter $29, Growth $59, Business $99 a month. Paying yearly costs 10 months. 7-day free trial, no credit card. Meta’s WhatsApp charges, where they apply, are separate.

| Plan | Monthly | Yearly | WhatsApp numbers | People | Includes |
|---|---|---|---|---|---|
| Starter | $29 | $290 | 1 | 3 | Facebook & Instagram inbox; Comments management; WhatsApp shared inbox; Basic CRM and lead management; Conversation assignments; Basic reports |
| Growth (most popular) | $59 | $590 | 2 | 6 | Everything in Starter; Advanced CRM and sales pipeline; Automated greetings and follow-ups; AI-assisted replies (coming soon); Campaign tracking; Staff performance reports; Advanced conversation management |
| Business | $99 | $990 | 3 | Unlimited | Everything in Growth; Multiple WhatsApp numbers; Advanced automation workflows (coming soon); AI-powered customer support (coming soon); Multiple teams and departments (coming soon); Advanced analytics; Priority support |

Meta charges separately for template messages you start, at its rate for the customer’s country. Replies within 24 hours of a customer’s message are free.

## A pipeline for healthcare

An example you can set up in Settings → Pipeline stages and rename any time.

1. New enquiry
2. Information sent
3. Appointment requested
4. Appointment confirmed
5. Visited
6. Closed

## How healthcare teams use EliteTeQ Inbox

Real screens from our demo workspace, with example data.

### A front desk that never misses a message

Reception, nurses and department staff answer from their own logins on a computer or phone. Each enquiry has one owner.

- Own login and role for each staff member
- Assign or transfer with a note
- Internal comments patients never see

### Greetings and away messages

Welcome new patients automatically and tell them your hours when you are closed, set per number.

- Greeting for first-time contacts
- Away message outside office hours
- Hours set day by day

### See how fast patients get an answer

Reports show enquiries per day, first-reply time, the busiest hours and how each staff member is doing.

- First-reply time
- Busiest hours of the week
- Team leaderboard

## Phones and personal chats vs EliteTeQ Inbox

The difference is that every enquiry has an owner and nothing depends on one phone, whether your team is in Kampala and Entebbe or at home.

| Phones and personal chats | EliteTeQ Inbox |
|---|---|
| Whoever holds the phone answers | Every staff member answers from their own login |
| Two people reply to the same customer | Each chat is assigned to one person |
| Quotes and follow-ups forgotten | Waiting chats and hot leads are flagged |
| Instagram, Facebook and WhatsApp on different devices | Every channel in the same list |
| No idea how fast customers get an answer | Reply speed and leads per person in reports |

## Other industries

EliteTeQ Inbox works the same way for any business that sells or serves over chat in Uganda.

- [Insurance](https://eliteteqpos.com/ug/inbox/industries/insurance/)
- [Financial services](https://eliteteqpos.com/ug/inbox/industries/financial-services/)
- [Law firms](https://eliteteqpos.com/ug/inbox/industries/law-firms/)
- [Telecoms & ISPs](https://eliteteqpos.com/ug/inbox/industries/telecoms/)
- [Real estate](https://eliteteqpos.com/ug/inbox/industries/real-estate/)
- [Schools & education](https://eliteteqpos.com/ug/inbox/industries/schools/)
- [E-commerce](https://eliteteqpos.com/ug/inbox/industries/ecommerce/)
- [Car dealerships](https://eliteteqpos.com/ug/inbox/industries/car-dealers/)

## More than a shared inbox. A better way to manage your customer relationships.

A shared inbox helps your team see messages. EliteTeQ goes further, connecting every conversation to lead management, team coordination and sales visibility.

- **Designed for teams:** Employees work with their own logins, roles and responsibilities.
- **Conversations connected to customers:** Every message sits with the customer’s history and their stage on your pipeline, not as an isolated chat.
- **Visibility for management:** See how your team handles enquiries, how fast they reply and where follow-ups are needed.
- **Grows with your business:** Start with a small team, then add people, numbers and a bigger plan as you grow.
- **Easy to get started:** Register online, explore every feature on the free trial, and set up your workspace without waiting for a salesperson.

## EliteTeQ Inbox in Uganda

EliteTeQ Inbox works for hospitals, clinics, dental and specialist practices in Uganda on your existing +256 WhatsApp Business number. Customers see your business name as they do today, and your team answers from Kampala and Entebbe or anywhere else.

In Uganda, customers in Kampala ask about prices and delivery on WhatsApp before they buy. EliteTeQ Inbox keeps every enquiry visible to the team until it is answered.

Customers in Uganda write in English, Luganda and other languages. Your team replies the way they write; template messages can be created in English or Swahili.

Office hours are set day by day for each number. A common setup in Kampala: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.

- **Numbers:** +256 (e.g. +256 772 000 000)
- **Office hours:** Run on Kampala time (EAT)
- **Weekend:** Saturday and Sunday
- **Templates:** English or Swahili
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

[EliteTeQ POS for pharmacies in Uganda](https://eliteteqpos.com/ug/industries/pharmacies/)

## Selling on WhatsApp in Uganda

Customers in Uganda pay with MTN MoMo and Airtel Money, cards, and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.

### [Mbarara](https://eliteteqpos.com/mbarara/)

Western Region · the commercial centre of western Uganda

Mbarara is the trading hub of western Uganda and the centre of the country's cattle and dairy belt, so a meaningful share of commerce is agricultural supply and produce trade rather than urban retail. Demand follows the farming and milk payment cycle, informal credit is common, and mobile money dominates settlement. The cattle and dairy belt sets the earning calendar, so trade follows milk and livestock payments more than salaries. Enquiries to healthcare teams in Mbarara go to the right desk, with general questions in chat and sensitive details kept out.

### [Gulu](https://eliteteqpos.com/gulu/)

Northern Region · the largest city in northern Uganda and its main trade hub

Gulu is the commercial centre of northern Uganda, supplying surrounding districts and trade heading north toward South Sudan. Mobile money is the everyday way to pay, wholesale and retail often run side by side, and power and network interruptions are part of normal trading. Traders supply the surrounding districts and cross-border buyers, so wholesale and retail often run from the same shop. Enquiries to healthcare teams in Gulu go to the right desk, with general questions in chat and sensitive details kept out.

### [Kampala](https://eliteteqpos.com/kampala/)

Central Region · Uganda's capital and commercial centre

Kampala holds the bulk of Uganda's formal trade, split between dense downtown wholesale markets and the higher-basket retail and restaurant areas on the surrounding hills. Mobile money is the default tender for most transactions. Downtown carries dense wholesale market trade while the surrounding hills hold the higher-basket retail and restaurants, each with a different payment mix. Enquiries to healthcare teams in Kampala go to the right desk, with general questions in chat and sensitive details kept out.

### EliteTeQ Inbox in every city of Uganda

- [Kampala](https://eliteteqpos.com/kampala/): Central Region, Uganda's capital and commercial centre
- [Entebbe](https://eliteteqpos.com/entebbe/): Central Region, a lakeside town and the site of the international airport
- [Jinja](https://eliteteqpos.com/jinja/): Eastern Region, an industrial town and adventure-tourism centre on the Nile
- [Mbarara](https://eliteteqpos.com/mbarara/): Western Region, the commercial centre of western Uganda
- [Gulu](https://eliteteqpos.com/gulu/): Northern Region, the largest city in northern Uganda and its main trade hub


## Questions businesses ask us

**Is there a WhatsApp CRM for healthcare in Uganda?**

Yes. Healthcare teams in Uganda use EliteTeQ Inbox with their own +256 WhatsApp Business number. Staff in Kampala, Entebbe or anywhere else answer from their own logins, customers write in English, Luganda and Swahili, and office hours run on Kampala time (EAT). Plans start at $29 a month with a 7-day free trial.

**Is EliteTeQ Inbox suitable for patient information?**

Use it for general enquiries and appointments. Access tokens are stored encrypted and every staff member signs in with their own login, but EliteTeQ Inbox is not certified under HIPAA or similar health-data rules. Keep medical records and test results out of chat and follow your regulator’s rules.

**Can each department have its own number?**

Yes. Connect several WhatsApp Business numbers in one workspace, each with its own team. Business includes 3 numbers, and more can be added.

**Can staff see each other’s chats?**

Staff work in one shared workspace, and roles (Owner, Admin, Agent) control who can change settings and the team. Only invite people who should see patient enquiries.

**Can several staff use the same WhatsApp number?**

Yes. Everyone signs in with their own login, on a computer or phone, and each chat is assigned to one person. The WhatsApp Business app on your phone can stay connected.

**How much does it cost?**

Starter is $29 a month for 1 WhatsApp number and 3 people, Growth $59 for 2 numbers and 6 people, and Business $99 for 3 numbers and unlimited people. Every plan starts with a 7-day free trial.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Every healthcare enquiry is an opportunity. Don’t let yours get lost in Uganda.

Bring your channels, your team and every customer conversation into one organised workspace.

Start Your Free Trial Today: https://crm.eliteteqpos.com/signup

## More about EliteTeQ Inbox

EliteTeQ Inbox: smarter business, better conversations.

- [EliteTeQ Inbox overview](https://eliteteqpos.com/ug/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/ug/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/ug/inbox/whatsapp-crm/)
- [Facebook & Instagram inbox](https://eliteteqpos.com/ug/inbox/facebook-instagram-inbox/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/ug/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/ug/inbox/api/)
- [Pricing](https://eliteteqpos.com/ug/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20see%20how%20EliteTeQ%20Inbox%20would%20work%20for%20our%20healthcare%20business%20and%20the%20enquiries%20we%20get%20on%20WhatsApp%2C%20Facebook%20and%20Instagram.%20I%E2%80%99m%20in%20Uganda.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/ug/inbox/industries/healthcare/