# Every “price?” under your posts, answered: Facebook and Instagram inbox in Uganda, next to WhatsApp

**Every DM and every comment on your posts lands in the same inbox as your WhatsApp chats.**

Customers ask the same question in three places: a WhatsApp message, an Instagram DM and a “price?” under a post. EliteTeQ Inbox brings them together, so one team answers all of them, and the comments get the same speed as the DMs. Customers in Uganda write in English, Luganda and Swahili, and keyword auto-replies work in English, Luganda and Swahili too.

- Facebook Messenger and Instagram DMs
- Comments on Facebook and Instagram posts
- Automatic replies by keyword, public or private
- Filter the inbox by channel

Bring my comments into one inbox free: https://crm.eliteteqpos.com/signup (7 days free · no card needed · Facebook and Instagram on every plan)

## The comments nobody saw

> People ask “price?” under our posts and we notice days later.

Comments on your Facebook and Instagram posts land in a Comments tab, with the post they belong to, until someone marks them handled.

> We type the same answer about price and location all day.

Make a rule once: when a comment says “price”, “cost” or “how much”, reply under the post and send the details in a private message.

> Instagram DMs are on one phone and WhatsApp on another.

Messenger, Instagram and WhatsApp chats share one list, each with its channel badge.

### How many “price?” comments are sitting under your posts right now?

Send us your Page or Instagram name. We connect them with you and set up your first automatic reply for the questions you get most. [Connect my Facebook and Instagram](https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20answer%20our%20Facebook%20and%20Instagram%20messages%20and%20comments%20in%20the%20same%20inbox%20as%20WhatsApp.%20Can%20you%20help%20me%20connect%20them%3F%20I%E2%80%99m%20in%20Uganda.) on WhatsApp +1 214 423 5355.

## How Facebook and Instagram join the inbox

Connect once; from then on DMs and comments arrive with your WhatsApp chats.

1. **Connect your Page and Instagram** — Link your Facebook Page and the Instagram account connected to it, in Settings.
2. **DMs arrive as chats** — Messenger and Instagram conversations appear in the inbox with their channel badge, ready to assign.
3. **Comments get their own tab** — When Mugisha comments “how much?” under a post, it appears in Comments with the post, ready for a reply.
4. **Set automatic replies** — Choose keywords like “price” and write a public reply, a private message, or both. They go out by themselves.

## Can I manage Facebook and Instagram messages with WhatsApp in one inbox?

Yes. EliteTeQ Inbox connects your Facebook Page and Instagram account alongside your WhatsApp Business number. Messenger chats and Instagram DMs land in the same inbox as WhatsApp, and comments on your posts land in a Comments tab, so one team in Uganda answers every channel from one place.

- Messenger, Instagram DMs and WhatsApp in one list
- Comments with the post they belong to
- Automatic public or private replies by keyword
- Included on every plan

## EliteTeQ Inbox at a glance

| | |
|---|---|
| Product | EliteTeQ Inbox, by EliteTeQ Softwares Limited (Nairobi, Kenya) |
| What it is | A WhatsApp team inbox and CRM |
| Channels | WhatsApp Business (official Cloud API, works alongside the WhatsApp Business app), Facebook Messenger, Instagram DMs, Facebook and Instagram comments |
| Works on | Any browser; installs on Android and iPhone |
| Price | From $29 a month; $59 Growth; $99 Business with unlimited people; a year costs 10 months |
| Free trial | 7 days, every feature open |
| WhatsApp numbers | 1 to 3 included by plan; up to 20 per business (Meta’s limit once the business is verified with Meta) |
| In Uganda | +256 WhatsApp Business numbers, office hours on Kampala time (EAT) |
| Languages | Customers write in English, Luganda and Swahili |
| Setup | About 40 minutes, or done with you on WhatsApp |
| Last reviewed | 2026-11-01 |

## What changes for your social team

No more switching between apps, or comments that nobody saw.

### One list for every channel

Each chat shows its channel, so the team knows whether it is answering on WhatsApp, Messenger or Instagram. Filter to one channel when you need to.

- Channel badges on every chat
- Assign and comment the same way on every channel
- Each customer becomes a lead in the pipeline

### Comments, answered like chats

A two-pane Comments view shows the post and its threaded comments. Reply in public, send the commenter a private message, or both, from one box, with saved replies.

- Post card with the comment thread
- Public/private switch in one composer
- Saved replies for common questions

### Automatic replies by keyword

Make a rule: when a comment on Facebook, Instagram or both contains “price”, “how much” or “available”, reply publicly and send the details in a private message.

- Up to 40 keywords per rule
- Choose Facebook, Instagram or both
- Turn rules on and off any time

## Separate apps vs one inbox

The channels are different; the customer in Kampala is the same.

| Separate apps | EliteTeQ Inbox |
|---|---|
| WhatsApp, Messenger and Instagram on different devices | All in one list, with channel badges |
| Comments noticed late, or not at all | A Comments tab with every post’s thread |
| The same answer typed again and again | Keyword auto-replies and saved replies |
| No record of who answered | Every reply tied to a teammate |

## For businesses that sell from their posts

Where customers find you on Facebook or Instagram and ask before they buy.

- [Beauty salons](https://eliteteqpos.com/ug/industries/beauty-salons/)
- [Restaurants & cafés](https://eliteteqpos.com/ug/industries/restaurants-and-cafes/)
- [Clothing stores](https://eliteteqpos.com/ug/industries/clothing-stores/)
- [Electronics stores](https://eliteteqpos.com/ug/industries/electronics-stores/)
- [Mobile phone shops](https://eliteteqpos.com/ug/industries/mobile-phone-shops/)
- [Pharmacies](https://eliteteqpos.com/ug/industries/pharmacies/)
- [Hardware stores](https://eliteteqpos.com/ug/industries/hardware-stores/)
- [Wholesale & distribution](https://eliteteqpos.com/ug/industries/wholesale-distribution/)

## EliteTeQ Inbox in Uganda

Facebook, Instagram and WhatsApp customers in Uganda land in the same pipeline, so a buyer who first commented on a post and later messaged on WhatsApp is still one lead.

In Uganda, customers in Kampala ask about prices and delivery on WhatsApp before they buy. EliteTeQ Inbox keeps every enquiry visible to the team until it is answered.

Customers in Uganda write in English, Luganda and other languages. Your team replies the way they write; template messages can be created in English or Swahili.

Office hours are set day by day for each number. A common setup in Kampala: weekdays open, Saturday mornings open, Sunday closed. Anyone who writes while you are closed gets your away message, at most once every 12 hours, and the chat waits at the top of the list for the morning.

- **Numbers:** +256 (e.g. +256 772 000 000)
- **Office hours:** Run on Kampala time (EAT)
- **Weekend:** Saturday and Sunday
- **Templates:** English or Swahili
- **Price:** From $29 a month, in US dollars
- **Paying:** Card, charged in Kenyan shillings at the day’s rate

## Selling on WhatsApp in Uganda

Customers in Uganda pay with MTN MoMo and Airtel Money, cards, and bank transfers, so when a sale closes on WhatsApp the customer may confirm payment in the chat, and your team needs to see that message quickly.

### [Gulu](https://eliteteqpos.com/gulu/)

Northern Region · the largest city in northern Uganda and its main trade hub

Gulu is the commercial centre of northern Uganda, supplying surrounding districts and trade heading north toward South Sudan. Mobile money is the everyday way to pay, wholesale and retail often run side by side, and power and network interruptions are part of normal trading. Traders supply the surrounding districts and cross-border buyers, so wholesale and retail often run from the same shop. Customers in Gulu who find you on Instagram or Facebook land in the same list as WhatsApp.

### [Kampala](https://eliteteqpos.com/kampala/)

Central Region · Uganda's capital and commercial centre

Kampala holds the bulk of Uganda's formal trade, split between dense downtown wholesale markets and the higher-basket retail and restaurant areas on the surrounding hills. Mobile money is the default tender for most transactions. Downtown carries dense wholesale market trade while the surrounding hills hold the higher-basket retail and restaurants, each with a different payment mix. Customers in Kampala who find you on Instagram or Facebook land in the same list as WhatsApp.

### [Entebbe](https://eliteteqpos.com/entebbe/)

Central Region · a lakeside town and the site of the international airport

Entebbe's trade is shaped by the international airport and lakeside hospitality, which gives it a higher share of visitor spending, card payment and foreign currency than Kampala. Airport traffic and lakeside hospitality give a higher share of visitor spending, card payment and foreign currency than the capital. Customers in Entebbe who find you on Instagram or Facebook land in the same list as WhatsApp.

### EliteTeQ Inbox in every city of Uganda

- [Kampala](https://eliteteqpos.com/kampala/): Central Region, Uganda's capital and commercial centre
- [Entebbe](https://eliteteqpos.com/entebbe/): Central Region, a lakeside town and the site of the international airport
- [Jinja](https://eliteteqpos.com/jinja/): Eastern Region, an industrial town and adventure-tourism centre on the Nile
- [Mbarara](https://eliteteqpos.com/mbarara/): Western Region, the commercial centre of western Uganda
- [Gulu](https://eliteteqpos.com/gulu/): Northern Region, the largest city in northern Uganda and its main trade hub


## Questions businesses ask us

**Is Facebook and Instagram on every plan?**

Yes. Starter, Growth and Business all include Messenger, Instagram DMs and comments.

**Which Instagram account can I connect?**

An Instagram professional account linked to your Facebook Page.

**Can automatic replies go out privately?**

Yes. A rule can post a public reply, send the commenter a private message, or both.

**Do automatic comment replies work in English, Luganda and Swahili?**

Yes. A rule replies when a comment contains words you choose, in any language, so add the words customers in Uganda actually type, such as “how much”. The rule can reply publicly, send a private message, or both.

Sources for the WhatsApp rules on this page (Meta):

- [WhatsApp Business Platform pricing (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing)
- [Messaging limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits)
- [Message templates (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/overview)
- [Business phone numbers and limits (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers)
- [About the WhatsApp Business Platform (Meta)](https://developers.facebook.com/documentation/business-messaging/whatsapp/about-the-platform)

## Answer every channel from one place in Uganda

Start the 7-day free trial and connect your Page in Settings.

## More about EliteTeQ Inbox

- [EliteTeQ Inbox overview](https://eliteteqpos.com/ug/inbox/)
- [Shared WhatsApp inbox](https://eliteteqpos.com/ug/inbox/whatsapp-team-inbox/)
- [WhatsApp CRM & pipeline](https://eliteteqpos.com/ug/inbox/whatsapp-crm/)
- [Click-to-WhatsApp ad leads](https://eliteteqpos.com/ug/inbox/click-to-whatsapp-ads/)
- [WhatsApp API for developers](https://eliteteqpos.com/ug/inbox/api/)
- [Pricing](https://eliteteqpos.com/ug/inbox/pricing/)

## Talk to EliteTeQ about EliteTeQ Inbox

- WhatsApp or call: +1 214 423 5355 (https://wa.me/12144235355?text=Hi%20EliteTeQ!%20I%E2%80%99d%20like%20to%20answer%20our%20Facebook%20and%20Instagram%20messages%20and%20comments%20in%20the%20same%20inbox%20as%20WhatsApp.%20Can%20you%20help%20me%20connect%20them%3F%20I%E2%80%99m%20in%20Uganda.)
- Email: info@eliteteqpos.com
- Web: https://eliteteqpos.com/ug/inbox/facebook-instagram-inbox/